CubeSmart Self Storage

I had a very positive experience working with Darren to make the best solution for my storage needs. Yes I was Wowed again!

I agree with Tony’s review. I also had them tell me that the unit I was renting was the last of its size so I’d receive no discount. They have also raised my rent by 10 $ every six months. The office staff is friendly and the units are well maintained however.

BEWARE!
Their business model seems to rely on sneaky add-​on costs they don’t tell you about until it’s too late. Let me tell you what happened in dealing with these underhanded shysters. I have four gripes I will outline below:
GRIPE #1
On their web site as I am writing this (February, 2015), they have this sweet little teaser: «Up to 15% Off & First Month Free — Exclusive Online Offer». Sounds like a great deal, right? When we arrived at CubeSmart we asked the clerk about the free month and 15% off and he said the advertised special was not available to us because…(are you ready?)… because we were taking «the last unit of this size». Yep — because we (supposedly) took the «last large unit», for some reason we did not qualify for the advertised discount. That makes good scamming sense, right?
GRIPE #2
They force you to buy a $ 12/​month insurance policy. You don’t have a choice. And when you call the office to get pricing information they seem to conveniently omit this little detail about the $ 12 mandatory insurance. You don’t find out about it until you’ve already made arrangements and you show up at the office to sign the paperwork.
GRIPE #3
This is my personal favorite: The $ 22, you-won’t-know-until-it’s-too-late «Administration Fee»! This is a fee they charge you for typing all your information into the computer! About 2 minutes of work and $ 22 later, you’re on your way to CubeSmart Storage Goodness! Again, when we phoned the office for pricing information they never told us about this $ 22 nonsense fee.
GRIPE #4
This gripe is not as severe as the previous three but if you go there (and you shouldn’t), bring your own padlock. Of course, if you neglect to bring your own lock they have some very nice ones they would be more than delighted to sell you for $ 14.
If I could give these tricksters a zero star review I would. They don’t deserve any stars. They deserve a black smudge.
This is the first and last time I deal with these cheats. The boys in Washington could learn something from these CubeSmart guys.

Darren is kind and helpful, as is Tammy. The facility is clean and well maintained. Darren really helped take the stress out of a really bad situation.