Daltile Natural Stone Showroom & Slab Yard

What a beautiful selection of stone slabs! Their warehouse is clean and organized and the sales reps are great here! I’ve been in twice and each time I was pleased with their service and help. This is a great place to shop for slabs and I would recommend stopping in!

I was very happy with my experience at Daltile. I had an appointment made with Mark C., and he was very helpful, friendly, and knowledgable. He made the process of selecting granite very easy for me. I felt comfortable with Mark, and thought he did a great job. The showroom is huge– lots of great pieces, and Mark was even kind enough to move some pieces to show me how the slabs look. I will making an appointment with him to hand select my final pieces. I actually went to Cosmos Granite to compare inventory– and was disgused with their customer service. I am happy to return to Daltile and look forward to doing business with them.

As my husband & I walked into the Dal Tile store, two young ladies were sitting at the front desk both texing on their cells. When they finally looked up to say, ‘sign in’, not even can we help you, that was our first clue. The young blonde gal was very rude & when we did ask for help, if was as if she was thinking, really … she got up was very abrupt & then walked back to the desk & continued on her cell. I looked at my husband & said, lets go. I feel bad for the managers, owners, they do not have a
clue as to how they are being represented … By the way my husband is an installer, he said this was a disgrace. sorry go to Mid American up the road, awesome crew of advocates.

Look Out!!!
My wife and I recently went through a 12 week remodel for our house and Tile was something we had to take care of. Apparently Elk Grove is the epicenter of Tile. After we ordered tile from ProSource, they sent me to Daltile to pick it up. Pretty normal process I have come to understand.
Fast forward to the end of our project. My designer from ProSource clearly made a mistake in the quantity she ordered. I explained to her that I would be returning it to Daltile. After weeks and weeks of hearing that they hadn’t created a return ticket, I went to the warehouse to return it myself. Let’s just say Nordstroms could teach them a thing or two about customer service. After a employee said no we don’t take back tile, I asked to speak to the manager. This next part I could not believe. I am waiting in the warehouse, and the door fly’s open with such speed that the noise sounded like a gun shot, and in comes the manager. Steam coming out of his ears, and ready for boar! After I say «some entrance», he asked «what my problem was», I said «no problem, just want to return this», after some deep breaths he replied «fine, goodbye». I thought this guy was gonna take a swing at me, which would have been hilarious.
Good luck with this place, and stay away if possible.

BAD MANAGER
It just takes one person to screw up a 5 star reviews and we found that guy.
Prior to meeting the manager we had an amazing experience. We worked with a saleswoman/​designer, who did an amazing job helping us layout and pick our tiles. We designed 3 bathrooms and a kitchen, so we bought a lot of tile.
The prices were really good here and we were able to find the same exact tiles we wanted as the high-​end downtown showrooms we looked at. It took a little more work on our part but we were able to match all the stones, marble & tiles that we really wanted and save some money.
The trouble started when the saleswoman at there downtown showroom ordered the wrong size trim for us. When it arrived, it was wrong and we were really upset. We made a few phone calls and we were informed that we would need to talk to the manager. We were also told that it would be more effective, if we drove out here to the burbs to see him and explain what happen. That was a big waste of our time and our gas.
We met the manager and he kind of stared at us, as we told him what happen. His cold face did not make me feel good. He kind of told me no. I got a little upset and pointed out how much money we had spent on our projects and that his salesperson ordered the wrong thing. He walked away and sat at his desk. I figured he was going to try and work something out but he came back and said, «No!»
It was very frustrating for us to have such a great experience end so bad. I could understand if we didn’t like the tile but it was the wrong item ordered by his staff. He said it was our fault for signing off on the order. It was like a He said, She said comedy bit. How were we suppose to know it was the wrong tile? It’s not like I actually know what all the reference numbers mean on an order form.
Some advice from me. Make sure you positively know what you are getting before you sign off on it. If you sign the order, then there’s a good chance they will not take it back, as in my case. I was also blown away at how cold and callous the manager was to us. He did not even care about anything I said. I feel like he didn’t even listen to me or even try to come to an acceptable resolution. I was also let down by the staff here in the main office, who after hearing my problem, then encouraged me to drive all the way in to plead it.
The only good thing is that I’m not planning on building anything with tile for a while, so I won’t have to come back here. I wanted this to be a happy thank you review but I left with a bitter taste in my mouth. Dear manager learn the meaning of customer service because it goes a long way in business and life.

I was extemely happy with the slab I purchased from Daltile. They had a great selection of Carrara Marble Slabs and the one I picked out is just beautiful and arrived perfectly at my home (fabricator was Stone Masters). Definately check them out if you are in the market for a natural stone slab!

I wanted to right this review in response to the previous one from 2011. I just left the Elk Grove Showroom, and the staff was tremendously helpful. I picked out 3 granite slabs, they moved each one so I could see them. Also, I received samples for my backsplash tile and they even drew a couple sketches to help me visualize the layout. Defintely recommend them for granite and tile! Love the showroom… tons of options!

The nice showroom was quickly offset by the HORRIBLE SERVICE. It only took 10 minutes to decide this company wouldn’t be getting our money! WON’T BE BACK!!! Other stone places right around the corner were much more friendly and helpful!