Graham’s Pet Depot

I take my Yorkie poo here on a regular basis, I am funny about her cuts and the groomer always listens and is very accommodating. I would definitely recommend.

I am surprised on the 5 star rating. On the two occasions I visited GPD, the staff was UNFRIENDLY, Rude and not willing to work with customer request. Do they like working here? The overly abundant supply of clearanced cat food cans were only discounted .08cents a can (it was overflowing). When I inquired if they would give any other discounts (reply was «WE are an independent store not like Petsmart». The end of the month 15% promotion on all food does not apply to clearanced or special promotion items. They are OVER PRICED and not competative and have an attitude of this is the way it is? Their location is stand alone since Dominic’s has moved out. Deeply disappointed. They had their two chances. Third strike, OUT…

Great pet store with American made products. They have all the great products, like freeze dried liver treats and bully sticks. We have been taking both our dogs to be groomed there, and have had great experiences. Our dogs don’t have nicks, like they have had at other groomers. They are quite knowledgeable about aspects of grooming as well as foods, toys, etc.

The owner of the store is incredibly rude and judgmental. When I told her what dog food I fed my dogs, she scoffed at me as if I was a terrible pet owner for not feeding my dogs food that is $ 80/​bag. She has always been unfriendly and had terrible customer service every time I have gone in (5+ times). The store itself is overpriced, including the grooming. The only reason I gave the store 2 stars is because they offer $ 6 nail trims on Tuesdays, which is nice because of the convenience of them being in town. I’d never have my dogs groomed here again. Prices were high and service was below average. Do yourself a favor and go up the street to Happy Pet Parlor! They love your animals as much as you do and do a wonderful job!

Great store, right in town center and have lots of protect. Bought a dog toy there (Tire toy) and the toy said its good for up to 100lbs dog, but my friend’s dog was only 60lb and she already distoried the tire like ¼ less than 2 weeks of ownership. Overall, this is a great pet store in Elk Grove Village.

I took my 8 month old Havanese for a grooming today at Pet Depot. This was a grooming to correct his first grooming from a different groomer that was horrible. He looks so cute. My dog had to be scissor cut because he has long hair and she cut him so beautifully even. His little paws are adorable and his face is perfect. Thank you so much. His first grooming was so traumatic we were really nervous but you fixed it all. Great job!

i just brought my cat there for grooming, he was matted and really needed a bath, i was worried at first because he is a great cat, doesnt bite or scratch and i didnt want him to be treated like a cat that does but the groomer let me stay with him the entire time. she was very gentle and knew what she was doing. He got a lion cut and she was a perfectionist. i told her i wasnt picky as long as he was comfortable but she wanted to make sure he looked good. he was comfortable and didnt fight any of it. now he is a happy and very good looking fat cat. next time he needs a bath i will be sure to go back. i saw her working with a lot of dogs while i was there and as a pet professional myself i was impressed. As long as you understand you animals and proper/​safe grooming procedure you cant be anything but happy with the grooming by Amanda. When i got him home it was like nothing happened other then he is more comfortable and he seems to really enjoy being able to groom himself without choking.

I have only been to the store a handful of times but each time I’ve gone the staff are incredibly friendly and more than willing to share knowledge, stories or just friendly conversation. I’d happily shop here rather than those big time chains. My dog seems pretty pleased with my purchases too!

it’s a small place with limited selections but the staff are very knowledgeable and super friendly — support your local business and shop here!

I have been to Graham’s several times and had a great experience every time. The staff is friendly and you can tell they are passionate about pets. I have always found them very helpful. They do a great job carrying products that are healthy for pets versus just mainstream. They also try very hard to carry products made in America wherever possible. If you ask them they will help you find those items. Also, they do an excellent job of promoting coupons and other offers that make up for higher list prices. Last time I was there there were full rebates on big bags of healthy dog food– free dog food minus the taxes! There are adoption events there for rescue dogs every Saturday from 11 – 2 and I think they have other specialty events too. The adoptions are through Second City Canine Rescue and if you adopt they give you great savings on everything you buy that day as well. I know they also support a Huskie rescue. Really great people here and like another person commented I have gotten a few free samples when I’ve been at this store. This is not the closest store to my house but it is my first choice.

Most independent pet stores seem to focus mainly on cats and dogs. I was thrilled to discover Graham’s caters to more than just our feline and canine friends! Finally! They also have items for reptiles (bearded dragons, snakes, chameleons, etc.), small mammals (ferrets, rabbits, hamsters, and so forth), birds, and fish. The back of the store has some of these animals for sale — and the salespeople are more than willing to let you pet a ferret or something. I spent more than a few minutes watching and admiring the animals.
The store is pretty big, and the selection is great — it leans on the natural side. You won’t find any Friskies here! Most of the brands are brands I’ve seen in other stores, in addition to brands I’ve never heard of. Graham’s also has more unique toys and pet accessories than typical stores, which is fun. Prices are hit or miss depending on what you need. Most of the cat and rabbit products I usually purchase are here for the same price or a couple dollars more than chain pet stores. Yet, the crickets for my bearded dragon were cheaper than usual and much, much larger! It’s typical to have higher prices in independent shops, but I don’t mind if they’re good.
When I went in yesterday, I purchased a new cat collar (my little boy needed some new bling), rabbit shavings, and fifty large crickets for just under $ 30. The collar and the crickets were reasonable, but the rabbit shavings were kind of expensive. I’m hoping they’re worth it.
I signed up for a rewards card on my way out. For every $ 100 you spend, you get $ 5 back. The rewards card is worth it for me – I’ll be back!

I’d love to love this place, but there’s really nothing I can find to rave about.
I’ve been in a ton of times, and have never had an exceptional customer service experience like I do at other similar pet places. Honestly, I’ve had friendlier service at one of the big chains like a Petco or a Petsmart.
My dog was groomed there, they did an ok job. The groomer seemed incredibly bored.
I guess I was SO excited for a local pet food store that carries the brands I prefer, but I would love to feel like I’m a valued customer when I’m dropping $ 60+ on dog food. I just don’t get it here.

Can be pricey or can be cheaper than other stores if you get a discount card and see their coupons. I come here because I trust that it’s some of the more healthy and natural options for pet supplies. They always seem to have rabbits on sale, and the current albino rabbit in the store is huge and seems to like our dog. I think they also have dog adoption events here every weekend. The staff is very friendly and helpful as well.

$$$$ Pricey. And probably great if you’re a dog person but the selection for cats is really limited. I came with the expectation of competitive prices given my experience shopping at other stores in other areas in the past. I about keeled over when I saw the price for Feline Greenies was $ 2.00 more than other area pet stores. I guess they should have located across the street by Jewell. LOL. The critters were in need and I wasn’t up to going any further out of my way today so I choked on it. I could have bought a good third of a bag more at that price!!!
Ya pay for convenience, right? Should have counted as a delivery charge. Heh
The staff was friendly, parking was a snap.

I love the store’s commitment to helping homeless dogs find homes. However, prices can be a little steep on some items.

This is a great pet store. We went in because they had Siberian Huskies for adoption and wanted to check them out. The associates were all very nice and the store was clean and had plenty of merchandise.
In the middle of the store we were asked if we had a cat or dog. We mentioned we had a cat and were given a free sample of freeze-​dried cat food to try. We looked around a little more and headed for the door. We didn’t intend on purchasing anything since we just wanted to see the dogs. A lady right at the exit noticed our sample and said «Oh, you have a cat? «We said yes and she handed us a small gift bag full of cat products. We couldn’t believe it since we didn’t even buy anything.
Definitely a great experience and we will be back when we need to make a purchase.

This place is clean, the people are friendly and they carry a wide variety of good quality pet food. The only thing that I find slightly disturbing is that they sell animals… ferrets, rabbits from what I saw. I’d give them 5 stars if they stopped selling animals.

It’s been extremely convenient to finally have a pet store in Elk Grove. Besides being walking distance from my house, Graham’s Pet Depot carries Canidae dog food. For the past 5 months I’ve been ordering this dog food on line, which became a real nuisance. The store is very clean, importantly the pet displays. I’ve noticed by walking down the dog aisles that 95% of dog food, treats, toys, cleaning products, etc. are all made in the U.S.A. The staff are friendly, energetic, knowledgeable, and what I appreciate the most is they’ll ask before giving your pet a treat. From what I’ve learned, Graham’s is always updating inventory based on customer requests and local interests. Just today, I was looking for a dog training leash that was not in stock. A staff member took my name, number, and style of leash and would call me once that particular leash came available. That’s customer service you really don’t see anymore. I believe if Graham’s continues servicing customers to this degree, why wouldn’t they stay in business for years to come!!!

Great selection of pet foods, clean store, friendly staff, and great store hours! SO excited to have a pet store in Elk Grove Village finally; let’s keep them open for good!

Excited to finally have a neighborhood pet store! No more driving to Pet Smart in Schaumburg. The staff is super friendly and knowledgable. They have a surprisingly large variety of food brands along with lots of other goodies. They even do grooming, although I haven’t taken my dog there yet. Really nice store all-​around. Great addition to the neighborhood!