Illinois State of Secretary of State

The employees are all assholes. They will talk down to you and treat you as if you’re less of a person than they are. Worst DMV in the world to deal with. Every last person in his facility can fuck off.

I’ve came here 3 times, twice for cdl permit testing and third time for getting my cdl permit updated. Of all 3 times I’ve been here I’ve observed a female employee with short gray hair wearing glasses be very rude and belittling people including myself on the third visit. I can’t say I’ve noticed anyone else be as rude and just plain out mean as her. Everyone else that helped me there wasn’t nothing like her, in fact from my experience they were nice to me and if there was something I didn’t understand they explained and helped me with it versus chewing me out like the lady did. I feel it’s also unprofessional to call people kido. I noticed everyone she talked too she called them kido and if anyone had pissed her off like myself for making a mistake she would ridicule you to the next person degrading you. I got there after 2p.m. and I do remember hearing her say I’m ready to go home. Seriously, I thought you applied to a job, but in this case it seems the job came looking for her. This lady is very miserable and I’m just wondering how can someone like this still be able to work there with that type of attitude if the job didn’t come looking for her or maybe she knows someone higher up that gave her the job because she’s really comfortable in talking people down, however Liz was nice and helpful to me along with another lady whose name I don’t know, but she was a little taller with short hair as well and even though I had made a mistake she wasn’t nasty towards me. I’m rating this place 3 stars because of my past experiences and current experience with the other employees. I will warn you when you come to this facility if this lady is working you will know immediately who she is. Beware.

Worst place ever to take CDL license test. Those old employees are act like they are superior to anyone, no respect and no shame! They yell to people. Talk to them selves like no one is there, especially the older ones. And racist too! They seems know what they can get away with. I asked the manager. They said the manager is not there. Just the way they handle you will make you fail the test.
Believe me. Its worth to drive few miles more and take the test somewhere else. Other DMVs are not like that.
State should check on their behaviors and see how they carry out their duties. I don’t think the state would like a class action lawsuit.

I had to get my License plate sticker renewed, didnt have a renewal form or letter. Anna at the counter printed me one and said «go to the counter with the big gentleman.» It turns out the BIG gentleman is a stereotype government employee and said we don’t process this stuff here you have to go another location. On my way out Anna asked me what happened and as soon i narrated my story, she jumped (literally) to the counter and had me all set up in under 5 minutes. Ilinois State of Secretary of State (SOS) could use more ANNA’s on their team. TQ Anna for saving the day, because i have already been issued a $ 60/​-​ticket for the delay.

With the Niles location closed, I came here instead.
This place is just okay, though parking is kinda tight here. You may have to wait for someone to leave the facility in their car, before you can park. There’s plenty of free employee parking though.
The afternoon that I went, there were only about three to four employees working the line. You’ll to wait in line, but it’s not a super-​crazy long. I probably spent an hour here in all.
I was asked to put away my cell-​phone while I waited in line, which is probably the same in all Illinois DMV facilities to keep people from making too much noise.
I came for a license-​plate sticker, but it looked like they did some sorts of drivers licenses too. (I did hear employees yell out «commercial licenses only».)

UGH. UGH. UGH. I wish this could have 0 stars. Stay far away from this place.
I had to go back today for my driving test and had a worse experience than last time. There is a long line in the afternoon and almost every employee is so damn cranky and disrespectful. There was only one person that was really cool — the older man with the mustache and beard/​goatee. He was easy to talk to and very laid back. I have no idea why he was working at a place with such glum co-​workers. I am thankful for him: the one friendly face in a sea of grouches.
Employees were yelling at each other, demanding papers from customers, maintaining frowns on their faces, and just creating a miserable atmosphere. And Rose? The woman I kind of liked? She was really frustrated with me for wanting to change my name on my driver’s licence instead of returning in the near future to change it (I did not realize they were going to issue me a new one on the spot with the SBP on it and I had been waiting months to get a new one with the name change — why go twice when I can hit two birds with one stone?). She was still willing to help me, and finished helping me with some kind words and a smile, but not before banging on the counter to get my attention and being rude. I’m still glad she helped me instead of the other woman with short, gray hair. That woman did my driving test with me (she was OK during it) and when we walked back in, she yelled at a customer to move his truck (it was blocking part of the street). I understand the truck was in the way but she couldn’t have been any more rude about it. I could tell that everyone else waiting in line was really put off by her behavior.
What is it about the DMV that makes these people hate their job?!

«COMMERCIAL» license location only. I went here thinking I could get my regular driver’s license switched over.
Though I didn’t have any personal experience with this, I noticed that the workers here were fairly rude, especially this older lady that was yelling at a customer about how they don’t take Visa, practically belittling him that he couldn’t read. Really? REALLY? Just because you’re miserable at your job doesn’t give you the right to talk down to people.