Lossman Eye Care Associates

My wife and I just completed our annual visits with Dr. Mourelatos. We actually look forward to our exams. I can’t properly express how satisfied we are with every aspect of treatment. We know that when we are done that everything has been done to ensure that our eyes have been throughly examined and that any improvements needed in our contact lenses or glasses are properly addressed.
In our last visit I was given a new contact lens that Dr. Mourelatos thought would improve my vision because of the change in construction by this manufacture and I was NOT surprised that she was right. It improved my reading ability without any change to my distance vision. Clearly she stays current with changes in the industry that benefits her patients. I promise you that you will not be disappointed if you choose her for your care.

Went there yesterday and the doctor on duty was kind of in a hurry with me, she had never take care of me before so i would think she will introduce herself , she did not put much interest on me, i don’t really care but the other doctors that i have seen before there are much better or a little more courteous, Receptionist are Awesome, they get a 5 star, they help you out a lot, they recommend you what’s best for you and are very well educated and friendly, Thumbs up for them!. I don’t like to write reviews but i was a little disappointed yesterday, in my opinion doctors have to be more professionals. Better next time i make an appointment am going to ask what doctor is on duty!

Friendly, helpful, caring and knowledgeable staff. My family has been seeing Lossman for over 20 years. The office staff is truly wonderful!

I love coming to Lossman Eye Care in Elk Grove. They are always friendly, caring and quick. They have a good selection of glasses, even if the place is a bit small. The doctors are always friendly. They are respectful and definitely listen to your concerns. They even have good business hours for those that need to come in the morning or evenings. A visit to them is definitely worth it!

Highly recommend Dr. Antonia Mourelatos and the staff at Lossman Eye Care. I arrived for my initial appointment and was pleasantly surprised that my paperwork was ready and waiting for me. My exam was very professional and yet surprisingly personal. I felt that the doctor genuinely cared about me and we had just met. The exam was quite thorough and I never felt pressured to purchase anything extra. The front desk staff explained what my insurance covered and what my out of pocket cost would be. I was really impressed by the quality of this entire office. Will definitely put my faith in this practice.

I have to say that I went in for a routine eye exam with little expectations. Usually they are all the same, but this phase is quite different. They entire staff (about 4 ladies) behind the desk was welcoming, polite, and beyond helpful. They even went above and beyond to play with and entertain my four year old nephew who unexpectedly came with for my appointment.
I was happy to find that the eye doctor was just as welcoming and friendly as her staff up front. She really spent quality time getting to know you and your eyes. She offered a bunch of suggestions, and made sure to explain all my options.
Although their glasses and services are a little on the pricey side, you really can not take a «cheap» route when it comes to your eyes. Not to mention the doctor and her assistants explain everything to you before the service so you can see what insurance will cover! I highly recommend this place!

ehhh really not a great experience. I went here hoping they would be better then my run in’s with other eye doctors all seem to be the same. I came in for my first appointment and you walk in the door and not one person says a word to you. I think their were 5 people working behind the desk and in the back room and not one person said hello. I kind of stood their awkwardly as the girls behind the desk complained about an order someone screwed up. Finally they asked how they could help and I let them know I had an appointment they gave me the standard new patient info and I sat and waited. While I waited the girls behind the desk continued to complain about the wrong order swearing and all. I couldn’t believe it I work in customers service and you just do not do that in front of customers. I watched as others came and went and same thing no real customer service from any of them no hello’s nothing.
At last it was my turn to go back I did the standard tests with the assistant. I explained to her that I have had issues with other eye doctors in the past and they just cant seem to get my contacts to fit properly. She really didn’t listen to a word I said as I had to repeat it all to her once again when we went to the actual exam room. She then tells me the doctor has an intern that will be coming in for my exam as well and asked if that was ok. I said it was ok as I assumed the intern would be overseen by the doctor in the room as well. Nope… the intern comes in alone and asks me about my history and interrupts me every 2 seconds I don’t think at any point I got a full sentence out or my point across to him that my contacts just don’t seem right. He came up with my prescription and gave me some trial contacts to try. He had me sit and put them in. I explained to him that I have not worn them in a year or more so it may take me a couple tries. I tried 2X and he was already trying to push me along and asked if he could put them in for me. UM NO was my answer which he didn’t seem to happy about 3^rd times a charm and I got the suckers in. They seemed ok so we continued to finish the exam. The actual doctor came in and sort of reviewed everything the intern did but I just didn’t feel to good about it. The actual doctor was also in a hurry since of course he wanted to go home (its now 6:30) and out they push me. At no point did they ask me if I wanted a new pair of glasses or what I wanted. So I let the doctor know I was interested in a new pair of glasses so he pushed me on to one of the girls at the desk.
The girl just pointed at the wall of glasses and said those are your choices ill be over in a few min. Now in the past most eye doctors ive been to at this point are very eager to help me find a new pair of frames more $$$ for them. Nope not here I looked through the so-​so selection of frames and found a couple pairs. The girl then decides to come over and doesn’t offer much advice. I just picked a pair because frankly I felt really uncomfortable as everyone in the office made it apparent I was the last customer and they wanted to get out of there. She totaled everything up and after insurance I walked out still forking over $ 280.00 which did not included contacts. When I questioned her she became pretty defensive about it and said that my insurance only covers up to $ 120.00 for frames everything else I had to pay for and so on. Whatever I paid it and was told my framers would be in the following week and I had to schedule a follow up appointment. The follow up appointment came and I ended up deciding to get contacts the same girls at the front desk this time complaining about how slow their system is this time helped order contacts for me but never bothered to give me the price of them. I assumed $ 50– $ 80 nope try $ 140! again I get a defensive rude attitude when I question it. I stood their for 15 min while they went back and forth complaining about their system until finally I was able to escape their bad attitudes. They called me last week to pick everything up honestly I have been putting it off because I really don’t feel like dealing with them or paying $ 140 for contacts :/​Oh well lesson learned I will not be going back here either. STILL searching for an eye doctor :/