Multistone Countertops

So I’ll start with the positive:
The counters were installed very professionally. There are two seams and neither of them are noticeable. Hence the second star.
And the bad:
Where do I begin. Well we’re direct buy members and Multistone works with direct buy. We were referred to use them when looking for our counter tops. So we call them up, deal with a very nice lady (DeeDee), who seemed very helpful. For a while we’d call ask a question and she’d promptly return my calls and emails. We had one major question for them being that we were putting in a farm sink and when we asked about it, we were told that the sink would be installed BY THEM (have it in writing too). I thought this was odd at first but never having replaced counter tops before, I said fantastic and didn’t question it again. Until one day when we were out picking out slabs and asked to speak to DeeDee and was told she was out sick. Left a message to have her call us back. A week later we had to call back to talk to DeeDee again and to find out if our slab had been picked up. Well sure enough DeeDee didn’t work there anymore. Okay fine. So we said we had a slab picked out and we need someone to come out and measure. So a week or so later, the guy came out, walked into the kitchen, and said «oh you need to have the sink installed before I can do this». Promptly tell him that we were told by your employees that this was to be done by you. He said no, we don’t do that. Promptly call Vanessa (the new girl we’re dealing with) and tell her the situation. Well she confirms that we don’t do that. Okay well we have it in writing from your previous employee that you do. No, sorry we don’t do that. Speak to a manager and she assures us that they don’t do this but if we have any other issues to please contact her directly (had other issues, but the manager was always «busy» so never actually got to talk to her). Fine. so we have the sink installed, come back out and measure, and a week or so after that, they come to install the counter top. Now when they came, no one EVER said that the back splash was not a part of this, nor was it ever mentioned that we should think about doing a back splash. Something that would have been helpful information considering I have never done this before. So they come to install the counter tops and no back splash. hmm… okay well that shouldn’t be hard. we ordered a 55 sq ft slab and only used 33 of it. Call back say hey… we need a back splash, can you quote me on the remaining slab we have left. «sure, ill have to find out how much is left». a week later i call back, looking for an update. no update, still looking for remaining stone. a week later i call back (each time i call I’m told ill call you later today with an answer, and NEVER get a call back) and once again i get «well we are still looking for the remaining slab». again ANOTHER week goes by, and when i call back this time «they have moved all the slabs outside so we’re still looking». Finally a few days later I’m told that there is nothing remaining from the slab we picked out and sorry they couldn’t help. What happened to the remaining 22sq ft is beyond me because they couldn’t give me an answer as to where it went. My guess is they were too god damn lazy to get up and look for it.
TL;DR: They NEVER call you back. They give you bad information. And they have horrible, HORRIBLE support.
If you can work with ANY other vendor for your counter tops I would HIGHLY suggest it.

This company was by far the worst one I have ever worked with. Their customer device was awful. They would never call us back. The first price that they quoted us was much more expensive than any other granite supplier around. I was on the phone with one of the salesperson, she yelled «oh shit, I have to call you back.» and never did. I would not recommend this place to anyone.

Purchased a Groupon for some granite at MSC. Turned out to be a great deal! Worked with Erica on the project. They are very easy to deal with and super flexible! We were doing some remodeling on our kitchen and so we had to install the granite countertops in phases and they were very accomodating. They were also about half the price versus what we were qouted at Home Depot or Lowe’s. Not sure why they don’t have more reviews on here but I would use them again without a doubt! If you need granite give them a call, warehouse is located right down the street so you can pick out your slab!

Soooo when we moved into our condo about 6 months ago the kitchen was pretty much up to date.
Nice wood cabinets– check
stainless steel appliances– check
granite island– check
However, a few things just had to go:
one mica counter– eh
ugly white disfunctional sink– double eh
We called our contractor Scott Cord (review to follow on him!) to the rescue. He took care of getting us the sink, we bought a new faucet, and he brought over a representative (Danielle!) from Multistone Countertops to replace the mica counter.
We didn’t want to spend the $$ to replace the granite (granite is muy expensive for those of you who haven’t had to buy it yet) on the island so we asked them to match it as closely as possible. When the guy (Bolor) came to measure the counter we were replacing he brought over a sample. I thought it looks like an almost identical match, but Bolor told me he thought we’d be able to notice a difference. I appreciated the honesty and fretted for days on whether I should go with the close match or just do an «absolute black» granite counter instead. I changed my mind a million times and probably drove Danielle insane. Who knew choosing a granite counter was such a tough decision?
In the end I decided to go with the close match and have to say it looks pretty darn good! I had a friend come over this morning who actually thought we had replaced the granite on the island too… that’s how close it looks! So I guess we made the right decision.