PayLessForGranite

Not happy. the install job on this counter tops was horrible, guys rushed through it. Never had a problem like this before, and I have had granite tops put in 10+ times.

Awesome experience. They were quick and answered all of our questions. They even helped us with crafting a unique piece with our leftover scraps!

Granite counter tops were cut nicely for my laundry room. However, costomer service is poor & they are very rude. They didn’t even want to help load the countertops onto the back of our truck, my husband had to ask an employee for help. There were two pieces, so on the 2^nd piece the employee told my husband «oh you got the rest». Instead of being courteous and at least offering to help he made us feel like helping to load our truck was extra. Even the lady in the front office with the heavy accent is both rude on/​off the phone. I’m not going to discredit they’re actual work because it was good, just be warned that you will not get good customer service here. One other thing, they said it would only take 7 business days to get out tops, we had to call back after week 3 & was told they would be ready on that Monday. When we arrived the lady with the heavy accent said we should’ve called first because she wasn’t sure if it was ready! In the end the order was ready. I would have given this place a 5 star rating, but customer service matters :)

Payless for granite is an awesome company to work with. Julie (office) was very helpful with getting my feet pointed in the right direction and gave me an incredible price. Today, our gorgeous granite was installed. The installers were professional, polite and incredibly consciousness with regard to their work. They wanted to make sure they got it right and they did! I cannot believe a company can deliver such a high quality product for such a reasonable price!

I would like to caution anyone who uses paylessforgranite if you need the job done on time as promised. This company appears to be very unorganized. In my case they were booked 2 weeks out so I scheduled it to be done 3 weeks out. They called to confirm the Monday installation date the Wednesday before. Then called and emailed me two days later to tell me they couldnt do it on Monday. That it would be two days later. I spoke with Zoe the manager and she was not helpful. I get the feeling they do this to everybody. After the install, Zoe called me twice thinking I was someone else, demonstrating how unorganized they are. Kinda funny though.
The installers did do a great job and were very good. The counter tops are great as designed.
so if your looking for poor service, you found it. so don’t be surprised.

Payless for granite has professional installers. Quality was incredible. Office was very friendly and the owner was a great guy to work with. I would recommend this company to anybody. Did I say their prices were incredible.