Prosource of Chicago

I’ve worked with ProSource going on two years now. It’s great for clients, because I have a key card if clients are unable to meet during business hours. While I have a dedicated rep, when she isn’t in or if she is with someone… All staff steps up to assist (Monica, Nora, and Sue). I would highly recommend this place.

The experience at Prosource was one of total frustration.
The designer we worked with ordered way too much of one tile, and not enough of another. Not to mention the tile we needed was delayed by 3 weeks, with no message to us what so ever.
The report card would read as follows:
Communication: F
Customer Service: F
Tile Selection: A
Public Restroom: B+
The designer we worked with Nora, was out for 2 weeks, and when working on a project with deadlines, she couldn’t care less. Please Please I beg of everyone who reads this review, GO SOMEWHERE ELSE!!!

We (Design Insight Inc.) have worked w/​Prosource for multiple remodeling orders & research. Their selection & professionalism is unsurpassed! They not only have an enormous & beautiful showroom, but also an extremely knowledgable staff. Prosource is also unique because they offer higher quality products w/​reasonable prices. I will continue to work with them & recommend them to others!
–Jereme Smith, ALA
Licended Architect & design/​builder
owner, Design Insight Inc.

Terrible place to do business with. I dealt with Nora and Sue in Elk Grove (Chicago) IL. I am remodeling a house and had a deadline. We ordered carpet that we were told was in stock and would meet our deadline. Apparently, there was a backorder. I understand these things happen, but there was no communication. In fact, our carpet installer called and asked if it was ready for pick-​up and he was told yes. When he was on the way there he was told that it wouldn’t be ready for 4 – 7 days. I had movers scheduled around the carpet installation. Due to their lack of communication and lack of professionalism, we had to move all our furniture into non-​carpeted rooms and sleep at my in-​laws until we were able to install the carpet and move everything around.
A simple phone call telling us the carpet was behind schedule would have allowed us to push the movers back and take care of things.
They continue to refuse to offer any sort of retribution (unless you count a coupon on my next carpet order).
Too many other options out there. Don’t doo business with them.

After shopping at The Tile Shop and almost passing out at the prices of their tile I shopped around online for a specific Italian tile we wanted and ran across Prosource. I called and we stopped in. They have an enormous amount of tiles, hardwood flooring, carpeting, etc in their warehouse. We were very pleased with their prices (paid less than half of what Tile Shop quoted us). We ended up buying our travertine pencil there as well. We are about to tile our lower level family room and we will definitely be going back!