Steak ‘n Shake

I come through here a lot. And for the most part they are consistent. But the biggest problem that I have is why they aren’t ready for breakfast at 5:30 in the morning? This isn’t the first time either.

Highly disappointed with my visit this evening. Just wanted to grab a quick bite to pick up on my way home and was greeted with slow, and rude workers. I went through the drive thru the man working comes on and asks us to wait because they are experiencing «slow problems». I waited for about 10 minutes just to place my order. (Having been rushed to take my order by a hasty man eager to be done taking my order after having had me wait) I then paid for my food and waited another 15 minutes to get my order. In the mean time a man walking in the kitchen (looking to be a manager) starts to unbutton his dress shirt to take it off and wear a t-​shirt in plain sight of customers and in the kitchen non the less. After all of this hassle my order was wrong and was missing parts of it. Needless to say but this establishment needs some serious help!

Dirty floors especially under the booths Edges gave build up so I am sure it is not just today’s business. Turn off

I will not say the name of my server to ensure that this is confidential. We will call him pudding instead. Pudding is a young and semi metro waiter with a bow tie. To ensure that Pudding is serving the correct beverages, Pudding sniffs the beverages with care. Note, this is not a creepy sniff, but more of an endearing and caring sniff to ensure that the customers are deeply satisfied. Pudding uses some «interesting» language while serving crowds of young adults. Pudding is my favorite waiter in the Elk Grove area, and I enjoy seeing Pudding’s face every time I return.
#Puddingformanager2016

Burgers were greasy, thin, and old.
Nothing fresh about this place.
Customer service was awful today. Only four other in the whole restaurant and our food took over 30 minutes. I can’t understand why the long wait if our entire order was cold and stale, I mean who are you kidding there is nothing made to order here it seemed to be all pre-​cooked and kept under a heat lamp.
My seasoned parmesan fries were smothered in salt so much so they were just plain uneatable.
Im giving it 2 stars because the shake was half way decent.
Unfortunate I will not be returning I think I have had better burgers at Denny’s.

Great burgers and chicken sandwiches… Not a fan of thin fries but they have extensive selection of shakes. Right now I’m hooked to Nutella shake!

I want to like this location, but the service is way too slow. Servers stand around wasting your lunch minutes, than they come over ask if you want water, walk away before you can order, and generally just waste the time you have for a quick lunch. The menu is Ok, food, flavor OK if you can get you food. I don’t see how the district management cannot tell that this place has some issues? You could use the drive thru faster than sitting inside, and several times can’t even get orders correct, and when that happens they wasted 20 to 30 minutes of your time.

I had a great shake from there tonight. Good thing I did not get any food. When I was at the drive thru at 9:05pm (8÷1÷2015) I could see the girl who was cooking the food. I saw her texting while wearing the plastic gloves she was supposed to use to keep germs off our food. So it worried me that she was touching a phone that has probably been is some very nasty places, then she was grabbing meat and cooking peoples burgers. I will stick with the shakes, but I will skip the steaks from now on at this place.

Really great burger and fries for 4 bucks. I’m quite satisfied. Felt like the burgers used to be a little bigger though.

Here’s the thing: it’s Steak ‘n Shake. Food is subpar, service is warn out and washed up, and the other patrons are, well, what’d you expect. My roommate dragged me here and I’ll get him back somehow. Two stars because it’s McDonald’s cheap with a more intriguing brand.

The only reason I go back is because my kids like the shakes
Otherwise the service is slow, not enough workers and no one seems to care. We have walked out before because we weren’t being helped. People who say down 10 minutes after us: received menus and water, received there food and during that time we weren’t even checked in on.

My husband and I stopped by for dinner tonight. Claudia was our waitress and she was the most personable waitress I think I’ve ever met. She took our order and it was perfect, including my request for grilled onions, not raw. She stopped by several times to make sure we didn’t need anything! Such a smile and such a wonderful «teenager»…total class! Everyone working there should pay attention on how to be a great waitress!

Must’ve been a bad day. Waited forever for a basic chocolate milkshake. Most of the time I am quite satisfied but I must say that the one time was truly horrible. This was my 99 out of 100 that went bad. We’ll be back but please learn from your mistakes and don’t think this is normal.

Sorry you felt the review from jesse m was not reliable. I was there yesterday and was also in line waiting to pay. The service was very slow. I watched as who I believe to be the manager refused their payment. I felt bad for them I go to that location often never had service as bad as it was yesterday. Bad day maybe. But they should probably know more about money.

This place is a complete train wreck. Filthy dirty restaurant awful service. Everyone in the restaurant is aggravated about slow staff. STAY AWAY.

There is always a waiter who seems high at night. Bathrooms are not so clean too. Food was good. Overall needs some improvement from the staff. Service needs to be faster.

I usually have very great experiences at Steak N Shake but today I sat at the counter and waited 15 to 20 minutes before somebody even acknowledge that I was there. Food was great.

My wife, son and I stopped here last night for dinner. We wanted a little something better than fast food but not the lengthy time of a sit down. This seemed to be a good compromise. It’s been a couple of years since our last visit to a steak and shake.
First off, let me start off with why a drive thru. These burgers are made to order, not a production mode like McDonalds or BK. Your not going to get quick service in a drive thru in a place like this. Just not going to happen. Which leads to my complaint about slow service. Drive thru gets priority and bogs down the sit down portion of the business.
Now for the food… pleasantly surprised! We all ordered melts and they were very good. Much better choice than McD and BK. The price was right in line too. The reason we haven’t been to SnS because we thought it was a pricy burger. With today’s places like 5 Guys and pricy burgers, it’s nice to see SnS staying in line with a realistic burger price.
We will be back, but make sure we know what to order right away to save time.

Horrible drive thru. I am here for over 10 minutes and not one car has placed an order… why so slow?
Anyone else with this type of service?

The burgers are cooked to order. Had a triple burger with fries for under $ 4.
Open 24 hrs, I find it to be worth the money at any time of day.
I recommend it.