Arena Tow

Horrible service. I was told by one of their drivers that my parking spot was fine for parking (due to garbage service) so I continued to do so every week for a month and some weeks. I woke up this morning to my car being towed (I’m unsure as to why it hadn’t been towed last week or the week before that?). They couldn’t give me a valid reason other than I hadn’t pulled up a few more feet (although this is the EXACT spot I’ve been in for weeks). I can understand making a mistake by giving me accidental false information but they couldn’t even own up to that. So $ 255 dollars later due to their employee’s mistake.

Great service, great drivers, they’ve never left me in a bind. Had to use them many times, and they’re always top notch.

My tire blew out on the freeway yesterday. I called these guys and got an estimate of 15 minutes. The guy was there in 11. He was efficient and polite and completed the work in around 15 minutes.
The thing I really did NOT like about this place was how much personal information they required. I like to keep all my car receipts but I actually had to shred this one because they took down everything! Name, phone number, credit card number, expiration, and security code, VIN, license plate number, drivers license number, he even took an imprint of my credit card and the list goes on! It actually took him as much time to write it up as it did for him to actually do the work.
I’m not really comfortable storing all that information together in my own house, so the idea of a business holding on to it upsets me. I didn’t know until they had finished the work so I couldn’t say no, but I would not have used them if I had known.

These Guys are Great!
A cell on my Battery in my Sequoia blew apart under my hood, while I was sitting in front of Jamba Juice over near Waterman– on a Friday evening– after a very long day at work. I called the body shop and they recommended that I call Arena Tow in Elk Grove. My experience was nothing short of Excellent! They were right there when they said they would be, I had to confirm the price twice with the dispatcher on the phone because it was so reasonable [read as very low price], the driver was careful with my vehicle and professional. The dispatcher on the phone [maybe Amy? but not sure] was really great — kind voice, explained fully. I would definitely recommend these folks to anyone that needs a tow. I was so impressed that I put their phone number in my cell phone right there on the spot. I teach over at the local high school and am always talking to my students about the importance of Great customer Service and Arena Towing has Great Customer Service!