AutoZone

I prefer autozone over o rileys for some reason. But this review is for this place because one of there employees are really helpful. I think his name was Chris and his nametag said satisfaction specialist or something. But really cool and helpful.

The manager here is a jerk. Just witnessed him belittle one of his employees in front of customers. I asked a simple question on diagnostic and he gave me a unwelcoming response. FYI, pass this place up and head to O’Reilly’s.

From time to time I go to this Auto Zone store for parts and other accessories for my jalopy. I suppose I go back as it is close to my house and the staff is always helpful.
Last night during a steady rain I was finally motivated enough to replace one of the windshield wipers. Suffice it to say, I received friendly counter service from Missy and Derek offered to come out in the rain and replace it.
Thank you — that is the type of service that will keep me and other customers coming back.

Awesome customer service! Will never go to O’Reilys ever again! Missy took complete care of us at Auto Zone

Great store and employees. I come in often as I own 7 vehicles. They are always courteous and helpful. They stand behind their products. I bought a rebuilt motor for one of my vehicles with a 3 year no questions asked warranty. It lasted a year and blew up. They called their supplier and got me a new motor within a week. Set me up with coolant, oil, filter, power steering fluid, and gaskets at no charge without being asked. They were very helpful knowing that I would have to go through the trouble of swapping motors. They are my first stop every time.

Fantastic service. The young lady that just helped me fix a headlight on a 2002 Highlander was awesome. I’ve never had less than a 5 star service from this store.

The workers at this location are all very helpful and well organized very easy to find everything the only reason why is not five stars is because of this one guy he’s a white guy older gentleman with longer always yelling at all his workers when he’s there One time I was there a worker asked how is his lunch and he blew up at him and made him mop all the floors all while I was shopping in front of customers very inappropriate he shouldn’t be in this type of work

This location (eg florin/​bond rd) is exceptionally helpful and nice. I’ve never had a bad experience here…(unlike the other eg location @ laguna/​franklin). My last visit, I had purchased a replacement bulb for my right blinker, and Frank went out of his way to be super nice and helpful and come outside with a tool and replace my bulb for me! That’s just above and beyond as far as I’m concerned. He didn’t have to take the time to to that, but he did, and I appreciate it so much! Especially since the other location NEVER offers help or advice or ANYTHING. For this reason, I will return to this location always, and recommend them as well. Thanks!

Yesterday I walked in to an embarrasing experience. As an employee of AZ I’m sad to say what a terrible group of employess that work there. Terrible customer service especially from the short dark haired witch. No greating from the beginning and a rude tone to her voice while being assisted. She has NO right to be in customer service! I truely hope AZ will hear of this asap. AZ «claims» they put customers first… HA! not at this store…

There are certain kind of stores I hate going into as a female, that just seem like the staff talk down to you because of your gender. Unfortunately, this was one of those stores. I’m not sure if I just went on a really off day, but it seemed like the staff just HATED being around each other and under-​mined one another left and right. Also, I’m pretty sure they were talking about customers as soon as they left the store.
Unfortunately I had to get a battery replaced (since I bought one only a few years back and couldn’t tell if it was under warranty). I entered the store (not too terribly early in the morning, I’d say around 10 or 11 am?) and there wasn’t a staff member on site. I waited, and waited, and could hear them just grab-​assing in the back and finally got one of them to «help» me. The first associate didn’t do a very good job explaining to me what my return policy was, and the second (manager) was more helpful but I’m sure it was just to placate me and I could tell he just wanted to shut me up and get me out of the store. You know, since I’m sure he had really important things to do in the back. I had to come back in a few minutes later to ask another question and I could tell the manager was complaining to his employees about me. Really professional! I wasn’t even that bad of a customer, I just was upset that the first employee didn’t explain the return policy which I have to say is pretty fair! Talks about customers behind their backs, and is the MANAGER?! Well, I won’t be spending my money there again, thank you very much!

Everyone who works there is kind and knowledgeable. They do their best to help get the part you need as soon as possible. Convenient location.

My best friend’s headlight went out in her car and we originally visited the store on Fulton Ave where she purchased two replacement headlights. We were told they couldn’t change them for her if it was «more than a five minute job» for «legal technicalities». Unable to find anyone we knew who could do the job (and being incorrectly told she had the wrong lights), we visited this location to hopefully switch them. A very nice young man named Frank told us right away that she did have the right lights and he would go take a look anyway to be sure, and then offered to change everything out for her right there. It was quick and easy and he was more than happy to help us out. The new lights work great. I don’t know where all these bad reviews come from because our experience was quite pleasant.

Dear Autozone of Elk Grove, I wanted to let you know that your customer service is a travesty. I have patronized this location about 3 times and this last visit was the last straw. Each time I walked into your location I was in a good mood. By the time I left, I was infuriated. Your slackjawed staff has no idea what they are doing and I blame you, the management. You give absolutely no real training in proper customer service. Additionally, you seem to seek out employees who have no real social skills or an ounce of courtesy for a customer. No one ever greets your customers. No one ever asks if guests need help. Multiple times I see your staff eating starbucks or wendy’s behind the counter. This last visit i was told to wait while the blonde women behind the counter answered 2 calls she said were on hold. 20 minutes. I had cash money in hand to spend but she chose to waste my time helping people on the phone find a part they may or may have not bought. Learn key priorties when it comes to your customer service. I too have seen many customers storm out with your employees adopting the cocky attitude of «who need’s ‘em.» O’Rielly is just down the street. I hope your bad customer service leads to bad regional numbers and that none of you in management receive bonuses or raises. I can’t fathom that in this day and age that there’s still rude and apathetic businesses that run their business like yours.

Bunch of lazy, rude, idiots. I bought a battery there last year, well over a hundred dollars, with a six year warranty. The dang thing leaked acid all over my engine and hoses. I called, they say come in and we will check it out. I get there, the first guy, can’t figure out how to open my hood, or keep it open! Then tests the acid covered battery, says it reads fine, I tell him no, replace it! He gets second guy, who also can’t open my hood. I end up holding it open while he reluctantly replaced battery, but didn’t even clean the acid off the cables OR wait to see if new battery started the car!
I will NEVER buy anything from this store again!

I called this location looking for a good price on RainX wiper blades. It was during the biggest down pour that our area has had this winter. I asked the nice guy that answered the phone to pull my cars size off of the shelf and hold them for me until I was able to get there in 1 hour, he said that he was making an exception for me by doing this, because many people were in there that day buying them, so they weren’t supposed to do it, but he did it for me anyway. When I got there, it was raining so hard that I got soaked walking into the store from my car. Brian is the guy that rang me up, and I timidly asked him if he’d mind putting them on my car, even though it was pouring rain, but it was because I was so pregnant that I could not reach to do it myself. Brian didn’t even hesitate, he happily said sure, went in the back and grabbed a light sweatshirt, and quickly returned to help me. The entire time that he was putting my blades on my car, he was talking cheerfully to me, as though he really didn’t mind getting drenched, doing something in the pouring rain that was not in his job description. I will never forget the kind treatment that I received that day at this AutoZone, IT WAS BY FAR THE BEST CUSTOMER SERVICE THAT I HAVE HAD ANYWHERE, period. I will be returning to this location for all of my car need parts in the future.

Not too good, not too bad, they have the products I need to have my car shiny and lubed. can’t complain.

The people who work here are rude, dumb, and careless. Did I also mention they are dumb and not helpful and extremely incompetent. They have no way of looking you up in the system, they gave me the wrong part, and when I brought it back, they acted like I did something wrong. These guys always get it wrong. You have to hold their hands like little dumb kids and tell them exactly what you need, and they still will get you the wrong items.

I have visited this Autozone many times. I appreciate the staff at this location. If I place an order online, they call to confirm. If I have questions, they put someone on the phone that has the right answer.
I used to dread going into Auto parts stores due to the lack of intelligent life forms that staff the counters, but not at this AutoZone.
One example. We use a starter from an older vehicle for our Dyno. We did not know the year of the vehicle or what make. OK, we didn’t know anything about the starter except we needed a replacement.
After many attempts at contacting the Dyno mfg and tech support, I was not able to find the right part. I took the starter to AutoZone on Elk Grove Florin and the manager opened the box and said, «Hmmmm, this is an old starter, most likely out of a Chrysler».
So he looks up a 1971 Chrysler with a big ass 8 cylinder engine. BAMMMMM!!! There was a picture of the starter that I have been trying to source for a long time.
Thanks Team at AutoZone Elk Grove

the people that work at this autozone dont know what they are doing. every time i check for a part online it says they have it available at this store. i go in to the store and they look up my part in their computer and it says that they have it in stock. they go to the back to bring out the part i need and the part has disappeared off their shelves. its wierd. their online database says they have it. their in store computer says they have it. but when they check its not there. they dont keep track of inventory.
sometimes i need to special order parts. i have alot of cars that are not in production anymore or are special or rare models. so if i need a certain part it needs to be special ordered. they can do that in store. they special order my part and i go back to pick it up a few days later and guess what its the wrong part. this has happened to me 7 times already. the only reason im giving this store 2 stars is because i live down the street and i can walk to this store. very helpful if i need to fix something and my cars arent running.