Axis Eye Optometric Group

I was in Elk Grove for a wedding and happened to develop an eye infection of epic proportions (constant irritation, pain, swelling, watering [and other fun stuff …]). I found this optometrist through Unilocal and was able to come in for an appointment in just ten minutes. Dr. Viraj Shah was incredibly helpful. He examined my condition, fully explained what was happening, gave me a prescription, and had his assistants clean my glasses. The level of professionalism at this place is exceptional. Anyway, the prescription worked, I was able to go to the wedding with my condition having subsided, and I was completely fine the next day. Truly grateful for Dr. Shah helping me out during a truly uncomfortable situation while I was out of town.

The practice was clean & stylish, great staff, friendly (and knowledgable) doctor and I got a pleasant surprise I wasn’t expecting. I’ll be back :-)

My husband and I have been going to Axis Eye with Dr. Shah for years. I LOVE this place. The staff are friendly, knowledgeable, and efficient. They really care about giving you the best service, and the best options that falls within your insurances category. Dr. Shah is a genuine doctor who is very nice and professional. He makes sure he hires friendly and knowledgeable staff. The doctors clearly cares about his patient’s health and he definitely thinks about your eyes. I would definitely recommend to all my family and friends to his practice. Keep up the great work Dr. Shah and staff!

I’ve been here twice now and both times I had the pleasure of seeing Dr. Viraj Shah. He kind of reminds of a Dr. House (from the TV show), except with a specialty on the eyes. The first time I saw him he was laying the smack down on all the stuff that was making my eyes drier than they really should be. cracked me up but for good reason.
The doc clearly cares about his patient’s health and he definitely thinks about your eyes for both short & long-​term care. He helped me test out some different contact lens to maximize comfort and minimize irritation. I like the fact that I wasn’t rushed to come to any decisions. I definitely appreciated that cause I really dislike feeling rushed by any healthcare professional. Both times I came into this office I left with a positive experience and would expect my future ones to be the same. Solid.

This is my second review for Axis Eye with Dr. Shah. It’s been 4 years since my last review and I can honestly say the same thing. He’s a genuine doctor who is so nice and professional. Only thing happened the past 4 years is that he moved to a bigger location with more selection of eye wear. He’s still a great doctor. It’s been 9 years and i will never change doctors unless he retires but he’s still young, Ii have many more years with him. =) I refer my whole family to him and soon I will have him see my first baby as well. His staff is very nice too and I noticed he makes sure he hires friendly and knowledgeable staff. Keep up the great work Dr. Shah and staff!

This is a great optometrist. The staff is very courteous and helpful. Dr Shah is very knowledgable and he takes his time with each patient. I would highly recommend Axis eye.

Axis Eye is top notch! Both Dr. Shah’s are caring and friendly. Front desk staff are helpful and professional (shout out to Alex– she was so helpful and fun to talk to). My husband and I have been going there for a few years and our appointments always start on time – which is almost unheard of in the medical field. Can’t say enough good about Axis. I highly recommend them!

Our 6 year old (Micah) was poked in the eye with a stick at the playground and his eye was scratched. He was also in pain. He had no eye issues so I was naturally concerned and took him to Dr. Shah. I received an emergency appointment 2 hours after I frantically searched for an eye doctor. When making the appointment, the front office staff were thoughtful, concerned and professional… compassion and service during a frantic time. For some reason when I called there was some confusion on whether my insurance would pay the claim to their office. This was a total mixup on the part of my insurance company’s part. Although Axis could have discouraged me from keeping the appointment or been hesitant, they did not hesitate or make me feel like my son was not welcome. The way they patiently handled getting the insurance questions answered was huge for a mom worried about her son. It helped ease my stress and anxiety level. I kept the appointment and then called the insurance and got it all straightened out. Dr. Shah was super patient and gave my some something for the eye pain and a prescription to help heal the tear in his eye. Dr. Shah was upfront about the tear being pretty large but also reassured us there would be no permanent damage. Later that night Dr. Shah called to check on Micah about 8ish. Wow! That was certainly unexpected but so needed. We had to go back 2 more times over the next week to have his eye checked for possible infection and the rate of healing. Each time we were met with the same patience, professionalism and service.
As a result of our experience with the front office staff and Dr. Shah’s excellent service and great compassion, we have decided to take our entire family of 5 to his practice. We have already been back for eye exams for my other son.
Lastly, Dr. Shah asked me very directly what he could do to improve his service and our experience. My answer: NOTHING! I suggest you keep doing what you did for our family.
The Gadsdens

Made an appointment for my daughter and I there right after each other. But instead they seen us both at the same time! Best service and everyone their were so nice! Would totally recommend them to all my family and friends!

I LOVE this place. The staff are friendly, knowledgeable, and efficient. They really care about giving you the best service, and the best options for you within your insurance parameters. The office is well versed with media. I scheduled my appointment online, and I got a text reminder, as I’d requested. They greeted me as soon as I walked in the door when I arrived. Their variety in frames was A-​mazing. Designer brands, but still non-​designer brands as well that still look pretty slick.
My eye doctor was funny, relatable, highly intelligent, and made the visit very easy and enjoyable. The exam was thorough, informative, and though the best options were provided to me, there was no pressure to purchase anything that my insurance didn’t cover.
Seriously, I love this place. I was in a bad mood when I left my house to go to my appointment, by the time my appointment was over, my mood had flipped 180. I had forgotten what had even upset me earlier. Great place. If you’re looking for an optometrist, this is where you want to go. Trust.

Friendly staff, and a knowledgable Doctor what more can u ask for. Overall experience A+.

Love this place! My 5 year old son and I have been seeing Dr Shah (the Mr.) and my husband has been seeing Mrs. Dr. Shah for the last 3 years. They are amazing. Both of them are so nice and accommodating. They are very thorough during the exam but also very personable. Mr Shah has been seeing my son since he was 2 and my son absolutely loves going to him. It’s the only doctor visit I don’t have to bribe him with ice cream. My son got pink eye over the weekend and they were able to see him Monday morning even though they don’t normally see patients Monday. Give this family practice your business, they deserve it.

I’ve had 2 appointments, at Axis Eye, one each with, Dr’s, Ami Patel Shah, and Viraj J. Shah,
Both Dr,‘s are great, and put me at ease. I took my 10 year old son, with me to my appt. with, Dr. Viraj Shah, and by the end of my appointment, my son was relaxed enough to be excited for his upcoming appointment.
I really enjoy working with Melanie, to choose frames, then, change my mind, and choose a new pair of frames, she is very good at what she does, knowledgable, as well as friendly, and patient.
I’m Happy to have the Doctors Shah, to look out for my eyes.
Gabby

This was place was very cool, the staff here are very nice and very professional. Didn’t have to wait long in the waiting room. Glad I came here

I’ve been going to dr. Shah for about 5 years now! And they are the best! Always able to help me with my optical orders and great service ! Definitely recommend anyone trying to find a new optometrist!

I’ve been coming to Axis Eye for years now, probably 6 – 7 years, ever since they were at their former location, right next to the Nugget market. Their new location is much bigger, but nothing has changed much about the great service they provide.
Their front desk staff are always very helpful and very knowledgeable. They are quick to get you signed in and ready for your appointment. If you have any questions, they’re always ready to help provide you with answers.
As I mentioned, this new location is much bigger than their previous. The bigger space feels more comfortable. They have a wide variety of frames to choose from and if they don’t have a particular one that you’re looking for, they are more than willing to order one for you. For example, at my recent visit, I was looking for a particular style of RayBan Clubmasters to fit my large noggin. The ones they had were the regular size, but it was just too small for me. They had a pair of clubmaster sunglasses that was the perfect fit. I asked if I could order these to have regular lenses and bingo, they did it.
Ever since I’ve been coming here, I’ve only been seen (pun intended) by Dr. Viraj Shah and once by his wife, Dr. Ami Shah. Dr. Viraj Shah has been really cool to work with and he’s very personable. Every visit, it’s like catching up with an old friend that you haven’t seen in a while. He doesn’t just go through the whole eye-​doctor procedure to get you out the door. He talks to you and gets to know you as person, not as a customer. It really makes the experience much easier. I’m sure all the other doctors at this practice are just the same.
If you’re in Elk Grove and you’re looking for an optometrist practice to call home, this is it. I highly recommend Axis Eye.

Excellent service!!! Customers for years!
Very friendly & personable. My whole family are patients there. Thank you Dr Shah!

I am very happy with the service. The staff at the front desk, are always attentive and respectful. Specially the girl name Alex, no matter how busy the place is there’s always a smile. Lady Shah is my favorite, always kind, saying hello, very knowledgeable and explain things in simple ways. I shared to my co worker to come here. I love the glasses, simple but in style! It’s closer to work !
Thanks
Abbie

Upon entering Axis Optometry, I was greeted by the receptionist. Covering two walls are glass frames that indicated that I was at the right location. There were 4 ladies in the front room and the staffing was sufficient to handle the number of patients entering and exiting the Optometry. I was provided paper work and turned it in. As soon as this occurred, my children and I were taken to the back to begin our examinations. There was no waiting throughout the whole process. Appointments here are highly valued and the longest part was for us choosing our frames based on our preference. The Optometrist, Dr. Patel Shah, was extremely efficient to the point of sometimes talking too fast. But, I was able to understand everything he said.
I had two different vision insurance carriers and they patiently worked with me to recommend the best. They did write down the wrong frame on one of our 5 frames that we were ordering but they corrected it. They were welcoming and respectful to my children and I. The overall experience was a solid 4 stars. Room for improvement included more competitive pricing and slow down so the experience is more relaxing.

This is a small office in the front area, but very nice. A modern décor with clean lines. The ladies at the counter are very helpful and nice.
I first walked in to check the place out and asked questions before I actually made the appointment. I made the appointment with Dr. Shah. First… they had you fill out the paperwork. (Normal questions @ any appointments) The eye test that my insurance covered was the basics. If I wanted a few extra checks I had to pay a little extra. I opted for an upgrade.
During the eye exam, the doctor asked several questions to make sure I was happy. He had great manners. Very personable and polite.
So when I was picking out my frames… the doctor picked out a few for me to check out. My old frames seem to be too tight by my ears. I checked out several other frames to make sure what looked the best and comfortable. The poor lady who was taking care of all the paperwork and my frames was super patient with me. Big BONUS for not making me feel rushed.
Oooooh…if you check in on Unilocal,you get a free «Eyewear Care Kit». Pretty awesome! It consist of a bottle of eyeglass spray cleaner and a cleaning cloth with a bonus eye glass screw driver. Yippee!!!
Overall…I loved my experience. Great staff. Very professional. Minus a star for taking a bit to get your glasses and pricey. (It’s not like going to Lenscrafters where there is a in-​house eye glass staff. They send it out.)