Budget Truck Rental

Worst service ever! Don’t rent anything from this particular location. Their cars are dirty and stink. The car I rented smelled like marijuana! She had the nerves to say this actually doesn’t stink, I’ve had cars that were worse. This will be my first and last time here.

DO NOT USE THIS PROVIDER FOR OUR TRUCK RENTAL!
My experience with this particular Budget Truck Rental location was shockingly bad. The pickup went fine up to and including the extremely specific instructions on fuel refill for the truck («Use the Shell at Auto Mall, pump #10, and after the pump clicks off, top off 5 – 7 gallons and turn in the receipt when you return the truck.») Those were the only return instructions that were explained to me. After a day of moving, we dropped the truck off late at night (gas tank topped off). The sign on the door said to place the keys in the contract envelope provided and drop in the door slot. We were not provided an envelope and since I had to include the gas receipt, I was uncomfortable just dropping the key and receipt in the slot. I had a reservation to return the truck by 11 am the next day so we agreed to leave the truck and come back the next morning with the keys. 9 am the next morning, I received the rudest snippy toned call from the rental place threatening to charge me $ 100 dollars if I did not return the keys immediately. I said I had till 11 am to return the keys and was told that I did not since I «abandoned» the truck at their lot the night before. When I returned the keys 10 or so minutes later, I explained that I did not have an envelope and did not feel comfortable dropping the keys and receipt in the slot. I was informed in the the most contemptuous voice he could muster «5 other customers figured it out Lady!» The customer service was by far the poorest I have ever experienced with all verbal exchange given in a snide, hateful tone. For a business in the customer service industry, I found the attitude inappropriate and totally unacceptable.