Elevate Gymnastics Academy

No one likes a bad review, Front desk really needs to work on their customer service skills, and they have very bad communication skills amongst themselves. For example: we purchased 2 Groupons (4 week class once a week), my 2 year old had some what fun. The instructor was ok. The class wasn’t that fun. My second groupon I had to wait b/​c my 5 year old was still in school and the time that the groupon offered was morning classes which didn’t work out with his schedule. As the time came closer to the second one expiring I signed him up, but the ladies at the front desk HAD NO CLUE ON GROUPONS! One older lady asked a younger gal if it expires can we still redeem it? The younger gal said «I have no clue on redeeming groupons.» –Communication to staff– of course they honored it when I came in for the class. But the lady that was helping me was huffing and puffing b/​c the staff had no clue on groupons.
I know no business likes a bad review but if this communication with staff has not changed maybe they need to hire someone that can make them smile a little.

I am writing this review due to the absolute disrepect and lack of professionalism that I experienced from the staff at Elevate Gymnastics on today. I usually refrain from these types of reviews but I believe that it may help another conusmer should they decide to enroll a child. Let me begin by saying that I love small businesses and believe that they are the backbone of the American economy. However, Marsha, who interjected, a babysitting comment into a two-​way conversation between another staff member and myself, spoke to me in a very condesending manner. I believe in respecting all people but especially my elders. Unfortunately, being rude is the absolute way to destroy any business. I would encourage offering feedback forms to customers to voice their concerns so that staff members would be held accountable for their actions and be trained in the areas in which they fall short especially the area of customer service (family or not).

My kid has been at Elevate since 2012, we love it here.
The front desk staff is fantastic, every interaction I have with the ladies had been wonderful.
All my questions asked and answered, and if they did not know the answer they found out quickly.
I read many reviews here and wonder what people want in parking? Should every one get to park right at the front door? Seriously this is a booming business with many families participating every day. I can always find a parking place, and sometimes I have to walk as much as 30 – 40 yards to get to the front door. (please read sarcasm into that)
The coaching staff is good, some are great and some need more training. Gymnastics can be fun and it can be hard, for both the coach and the gymnast.
If you are looking for a place for your child to see if they want to pursue gymnastics, this is the best in the area. And if they like it and want to advance they will be coached by world class team coaches, men’s and women’s.
Keep up the good work Elevate. Thank you for great coaching for my kid.

My daughter loves going to gymnastics. This is the only location and option near me. I am disappointed in the staff however, they are not helpful and seem put off when you ask a question like where is the bathroom and what is the Internet password, the response I have gotten is a point off into the distance to a sign. Rude and funny at the same time but I guess you can’t pay for nice. If there was another option near me I would consider it.

I have been taking my daughter to class here for the past several months. The parking is a challenge but the whole staff has been very helpful and my daughter loves her teacher! I agree there’s a lot going on with all the classes but I think over all its a great gym!

We have been coming here almost a year with 2 kids in classes. Every time I have a concern or question, the rude ass ladies in the hen house up front are put out and need a class or three on customer service!
Instructors have changed without notice, no emails, nothing on that «communication» board they have out in front of the door.
While my kids love gymnastics and being active, I loathe the fact that this is really to only place in Elk Grove where both my kids can attend. After today — #weregettingthehellouttahere!

My 6 year old daughter has been attending this gym for 2 months now and I have absolutely no complaints. The gym does not stink, the ladies at the front desk are not rude, they do allow make-up’s if your child misses a class, and their prices are reasonable. I am a very happy customer!!!

My daughter has been going here for years and loves the classes however, in the last 4 months she has had 5 different instructors. Last week, when I inquired with the front desk about the frequent changes with instructors, the older lady replied «Well, we have to do what’s best for business.» Wow, this is the answer we get. We promptly gave our 30 day notice.

My daughter is 5 yrs old and absolutely loves her gymnastics class. She looks forward to it every week. Suzie is an awesome teacher, very enthusiastic, my daughter loves her. I can see how the parking lot could be a problem, but we take AM classes so have never had an issue. This gym is safe and clean and I enjoy taking my daughter. The front desk ladies are not particularly rude or friendly. But I don’t come here for them, I am more concerned with how my daughter is treated during her class– so still 5 stars.

I am surprised they are allowed to have so many people in the gym at one time. Every square inch is occupied during classes. Won’t be going back. Oh and the smell of all those hot sweaty kids in such a confined place is gross. I wonder how clean everything is.

We have been coming to Elevate/​Byers for almost 4 years now. We have found the ladies at the front desk to be helpful and informative. Thank you Monica, Dede, Jen, Marcia and Ruth.
Our daughter has been lucky enough to have Miss Barbara her 4 years at the gym. She is a talented coach who our daughter trusts and loves. She looks forward to her time with her coach and works harder because of it.

Wow. I’m writing a review mostly from the shock of reading all the negative reviews. We’ve had almost only positive experiences with Byers. My daughter takes parent participation through CSD in the morning with Ms. Susie. We both adore her. She is enthusiastic, challenges the kids, and always makes each kid feel special. Going in the morning allows us to avoid the chaos of the afternoon, as there are at most only two other classes with littles going on at the same time. Parking is a breeze at that time too. I’ve never had a problem with the front desk staff in the past nine months, but our interactions begin and end at hi and bye. Finally, my daughter has shown so much improvement in her ability in the time we’ve been at Byers. I hope to continue here without the problems others write about.

This place is a zoo!!! Parking horrible, rude front counter ladies and the parent participation points is a total scam. When your kids are young it’s fine but as they get older and into competitive gym the costs just mount and the odds of getting anything from your investment is low. Get your kids into team sports and away from the solitary competition of gym and tour kids will be better for it. Just look at some of the poor drones this place is churning put. The kids on the team look so unhappy, hour after hour of training with nothing to show for it at the end.

Yes the parking lot is terrible but the great classes make up for it. I have four kids and they all absolutely love it here. The coaches are great. I’ve never had anything but good experiences with the ladies at the front counter. I would recommend this place to my friends and family.

I agree with the reviews about the ladies at the front counter being rude!!! Horrible customer service. If you want to keep your gym open I hope you consider some nicer people working there for the front desk.
They keep switching teachers on my son. Hopefully the teacher stays for awhile now and we get better service. If not were out of there!!!
We pay good money for this and should be getting good service out of this too. I don’t appreciate comments like «Oh you look too young to be a mom!» Wth you just don’t say stuff like that! It’s not like I’m on 16 and pregnant and if I was its none of her business anyways. Then she looks at my husband and says «Oh you robbed the cradle!» WTH WAS SHE THINKING?! SOOOOO RUDE!!! My husband is only a year older than me. Watch out for the blonde lady at the front!!!

First, the parking, it sucks. When classes end it’s complete and total chaos in this galley parking lot.
Second, the two women who work at the front counter are rude and grumpy.
Third, the free wifi, tv, and AC, sometimes work, sometime do not work.
My daughter loves coming here. It’s great exercise and they have a lot of equipment. The teachers seem to truly care about the classes which is nice.
How’s that for a mixed review? LOL

This review is on the «leisure» teaching staff, more specifically one NOT to take. I’m not sure of the spelling of her name, but Ms. Ari who teaches more serious gymnast as well is the one to steer clear from. She doesn’t teach, correct, or even pay attention to her students. She is distracted 99% of the time, and makes no effort of improving her students. That lady, I’m sorry to say, deserves no more than 1 star.
The teachers to go with are the dynamic duo of Ms. Amy and Mr. Chris who I believe are siblings. They are focus, they let the students practice again and again with detailed demonstration, and they have fun. I am not hoping my kid will go to the Olympic, but I’d like to see him/​her improve because I pay to see that happen. Those teachers deserves 5 stars. Therefore, 3 is close to how I would rate it. I have no experience with their competition teaching staff so I can’t comment on it.

I DO NOTrecommend this place! Had my daughter in the program for about a year. I didn’t like her teacher but she was happy so I kept her in. Once we moved to Sacramento I took her out of the program and they continued to bill me even after I called and cancelled? They billed me for about 4 months! That’s stealing to the fullest degree!

This place is an effing zoo!
My son has been coming here since he was 16 months (now he’s 4) in 6 week increments almost every 3 – 4 months. He loves it and really likes his coach Miss Susie.
Our most recent experience here however has not been great. It seems to have gotten to be even more of a zoo than before and his group doesn’t have a dedicated coach. It’s week 5 and there have been 3 different ones so far.
The parking lot is an absolute nightmare, there is no direction for the kids to know where to go and when and the front desk staff is so rude! On the first week of this session we waited where we have always waited to go in. We didn’t see a coach and I heard no announcement as to a class starting so 5 minutes after the start time I went to the front desk to ask where his class was. The older lady up front said to me «well if you had been here early or on time, you would know where to go». What?! I told her I had been here over 15 minutes waiting. So rude. A younger girl then walked my son to his coach that day and we were good from there.
My son loves it because he doesn’t have to deal with the headache of the horrific parking situation, the rude staff and the absolute zoo that it is for the parents here waiting. Since he, as a child has a great time, I give it 3 stars.
Your kids will have fun. You will leave with a headache.

Great Coaches, Great Office Staff, Great Owners.
Good for toddlers up to competitive level gymnasts.