Elk Grove Dental Group and Orthodontics

Too many reasons to list for my unsatisfaction with this establishment. Hope they start to value patients time in waiting and improve efficiency…

This is a horrible dental office. DO NOT GO HERE. Trust the reviews. Dr Gil is Unprofessional doesn’t show up in a timely manner. I have had to wait three times and my crown is still not on and I am now going to a real dentist office. This place is all about money.

The worst dental office I’ve even been to, most of the staffs there that «helped» me, had very poor customer service, it’s all about them getting paid.
I went in as a new patient, for a general cleaning, appointment time was at 3pm, I got there around 2:50pm. the 2 ladies in the front just looked at me then told me to sign in. as I was signing in, a third lady, from my right hand side, then greeted me, helped me get all checked in. I waited for about 20 to 30 minutes before I was called in to take xrays. The lady taking the xray was kind and professional. After about 20 mins or so, the xrays were complete. She brought me to another room to wait for the Dentist.
When the Dentist came, she looked at my xrays and my teeth for a few minutes, recommended treatments; told me that another lady will call my insurance and let me know how much it would cost for all the treatments; then left the room. I sat there and just waited. Around 4:25 to 4:30pm, I saw the Dentist walking pass my room, I stopped her and asked how much longer because I have to pick up my kids at 6pm. She said not much longer. Around 4:35 to 4:40pm, one of the ladies from the front came and informed me of the payment for treatment. I told her that I won’t be able to go through with all the treatments right away because nothing is bothering me at all, but asked for a print out so I’ll know how much it’ll be and call to schedule when I decide to go through with it. She then recommended that I do some of the treatments soon and then others later. I agreed and told her again that I’ll think about it. She then said okay and reached out to take off my bib. I told her that I’m still waiting for my cleaning. I asked her when will I get my cleaning, told her I do need to pick up my kids at 6pm, cannot be late, with traffic, I’d want to leave as soon as I can so I’ll make it there on time. She said okay, and told me that she will get «her». I’m assuming it’s the Dentist who she’s referring to. I then waited until 4:50pm. A different lady came into my room, asked if I was okay. I told her yes, and also told her the time that I would have to pick up my kids in the South Sac area; asked her how much longer. She just told me that she’s getting set up for the cleaning, and that «she’ll» be right in. I sat there and continued to wait, just watching that lady «set up», not knowing when or if I’ll ever get that cleaning that I originally went in for. By 4:59pm, I got up to leave. That was when they actually seemed concerned, asked me where I’m going and asked me to wait for my cleaning. I reminded them that my appointment time was at 3pm, I even went in earlier and expected just a little longer wait time because I’m a new patient, not over 2 hours, and it’s already 5pm and still have not had my cleaning, and that I should’ve got my cleaning some time within that period. They told me that they’ll call me. My appointment was on 11÷3÷15 and today is 11÷13÷15, I have not receivevd a call from them yet. I’m sure they will not be calling.
I’ve read several negative reviews on this dental office, but saw all the available Providers and was willing to give it a try. I decided to change my Dentist and make that initial appointment. I regret making the change and the appointment. I will not be returning or refer any of my friends or family at all.
My review is a bit long, but I wanted to be as detailed as I can & hope this will help someone who is going by reviews when selecting a new dentist, make their decsion.

even though i came before other people. i was the last person to get called in. the wait is too long, and they have poor service

I am thinking about switching offices, it has been one thing after another. Wrong billings, charges were not correct, I have felt that I have had to watch everything extremely close. I had a root canal and they did not bill it correctly, as I inquired with my insurance about obtaining an EOB, and that was in June, and it is still not corrected two months later.
When trying to give them another shot, thinking that it was all just bad, I had another appointment, they have rescheduled it twice. When I called back to confirm this with them, I get an answering service, all different times of the day. I have left now 5 messages with zero return calls. This is very upsetting as a patient.

I have gone to this dentist for a few visits and the staff have been for the most part friendly while there. Asking them to do anything other than check you in, such as email over my x-​rays to the new place I am now going to, is a hassle for their staff. They act as if they don’t want to be bothered and are borderline rude. I called to get a routine cleaning and was told since it had been longer than 6 months since my last cleaning I would need to schedule a continuation of care appointment and that would not be available for 2 months. My BF also went here and he had several issues with the dental work they did on his front tooth they capped. He probably didn’t need all the work done they quoted him. They just want money and provide garbage customer service to my family and to the receptionist at my new dentist office. If you are considering going here, DON’T! Read all these horrible reviews. I’m not the only one.

Worst Dental office ever since the invention of dental care. DON’T come here if your looking for quality, convenient, friendly, cost effective, professional dental care. DO come here if you want to know how poor modern dental care be. I have to many stories and experiences with them to tell. I’m just to embarrassed to tell them because I should have switched long ago. I will also add that I have read the other reviews and I have the same or similar stories. DO NOT COME HERE. Yes, I’m sitting here now as I write this. I’m a dip shit.

Long story short… I don’t appreciate it when my time is wasted and when promises aren’t delivered.
A treatment that started in the first week of March is still not half way done… and it will be June in a few days. Im being given pain medication to deal with my toothache that has gone on for almost 3 months now.
They’re charging me $ 1400 for «deep cleaning» and a consultation visit. This is all a bunch of crap.

Do not go here! For a filling I needed, they have cancelled twice and now can’t find me another appointment! They never have available appointments and they are always trying to up-​sell you on stuff. Please save yourself the hassle and go somewhere else!

I would give this place no stars for their terrible service! I was lucky enough to book an appointment since they are «so busy». They call me two weeks later to say they need to reschedule since they did not schedule my appointment «correctly»…whatever that means!

Folks… trust the reviews from other Unilocalers. This place is all about money. I too was ONLY offered a deep cleaning which would’ve been about $ 550 out of pocket. I also have a damaged tooth which they were pushing hard for me to replace. But the fact of the matter is I’ve been living with this damaged tooth for 25 years. It’s slightly discolored and always has been. But they made it seem as if the tooth was going to rot away and fall out within the next few weeks. $ 4800 out of pocket for a false tooth. And even though she was very nice, their insurance specialist made it seem as if it would be no big deal to get it done after I was approved for a dental line of credit. I ended up paying out of pocket to get a cavity filled too on my first and only visit.
When I came home that evening I started reading Unilocal reviews on this place (which I should’ve read before I went originally). Sure enough, I felt just the same as other reviewers have. It’s all about making extra money here and getting services done that won’t be fully covered by your insurance.

This place is disgusting. Upon my first and last visit yesterday, they had on a loud, obnoxious tv show in the dirty reception area. Though I had completed all the medical history online, I still had to wait 15 minutes in the gross reception area. The dental assistant finally came and got me. She took x-​rays and was completely unhygienic about it. The same fingers she unprofessionally put in my mouth to place the bite down thing in, were the same ones she used with the mouse on her computer, and to take the X-​ray picture from just outside the cold, dirty room I was in. Then the «dentist» came in. All she cared about was showing me a bill right away for replacing my fillings. The cleaning was horrific. She could tell that I knew she was incompetent, so the first thing she did was poke my cheek with the sharp tool as soon as she got in my mouth. I let her know without words that if she did it again, there’d be consequences. She didn’t do it again. It was the quickest exam and cleaning I’ve ever had. Then at the end, my teeth had this thick fluoride gunk on them. It was as if they had adopted practices that had not evolved from the 70’s. I agreed to the appointment to return for the work in a few weeks when I can pay for the work they said that I needed, but the unprofessional girl at the reception would not give me an appointment card. I then guessed that the return rate of patients is very low and that she thought, «Why bother?». Yeah, no, do not bother. Upon inspection, this place would be shut down immediately.

I’ve been going here for the past three years. Twice a year, I go for my dental cleaning. And whenever I try to make a dental appointment they inform me that they are booked for the next 6 to 8 months. Their calenders are never opened. If you don’t schedule them in the beginning of the year then good luck finding a open slot for clean up. Even though, I always have an appointment they make me wait an hour or two before they see me. Not only that, my dentist changes everytime I visit them. it’s fustrating that dentists have a higher rate of leaving this place. They provide free coffee and water in the waiting area but the wait line is always long. In my last appointment, I waited for 4 fours. And if I leave my appointment then there was no dates available for cleaning until another 5 – 6 months. are you serious? I had my daughter at home waiting for me to come home and feed her. And I live like less than 5 minutes from this spot. I thought this was the closest and it will be nice for me. I was wrong. I’m changing my dentist from here. I’m fed-​up of this place. Horrible customer service. And I did talk with other patients, they all have similar view for this place. And there was another old lady in the lobby sitting with me. She said, this was her second time coming for the same appointment because in her previous appointment the dentist was busy and didn’t see her. She almost ran out of those oxygen in her can so had to leave. And when I was there, she waited for two hours and said the same… I cannot wait my oxygen will ran out again. she did complain to the manager and they made another appointment for her. She also said, not coming back. Even the disable people have similar issues at this spot. HORRIBLE.

This place doesn’t even deserve 1 star. To my surprise this place is still open. I got two fillings done both were so painful so I had to go back 3 times to get it fixed. Not sure what Dr. Gill (BTW stay away from her… actually stay away from this office) did. Even after 3 times, it was painful and Dr. Gill told me just wait for couple of months and it will be OK. After one year still pain so I called n was told they can’t do anything. I went to a different dental office and found out half of fillings was gone and there was infection.
Same time I had a crowning done and they ripped me off… paid $ 980 for one tooth… which has a big gap in between n bleeds every time I floss.
This is the worst dental place. Not professional at all. Bad n uneducated dentist, bad assistants, bad n rude front office staffs.
Overall the worst place. Don’t go here. I am begging you not to go here.

This has to be my worst dental office experience ever. I came in about 20 minutes early just to make sure they had my updated insurance information. My wife had called in the morning and gave the insurance information to the receptionist and sure enough as soon as I informed the receptionist about this… she told me that she didn’t receive it. SMH!!! I was taken to the room on time. Once the x-​rays were completed, I had some fillings done and the dentist informed me that I needed deep cleaning and the insurance specialist indicated that it wasn’t covered. My appointment was at 9:30 am, I arrived at the dental office at 9:10 am, it was at 11:30 am that I was told that I needed deep cleaning. I have already spent close to 2.5 hours here already. I was told that the dental specialist would be here shortly to start the cleaning. At 11:55 am… no one has showed up and every time someone came into the room and informed me that they should be here in a few minutes. At noon, I walked out of the room, upset and angry and informed the receptionist that I was leaving. I paid my share of the bill and walked out. I have not received a call from them as to why a patient left without completing their work or given an apology that they were running behind. I will NEVER return to this dental office again. No sense of customer service at all! I am taking my business somewhere else.

This place is ALL about getting your money!!! They always tell you that your teeth look good, but they would be better if you had a procedure that makes you come out the pocket with some money! Stay away from this place.

I’m so very annoyed with this place. I did not make an appointment yet I keep getting calls to confirm an appointment for today that I had cancelled when they called to confirm it A WEEK AGO! I’m starting to feel like no one there knows what’s going on anymore. I understand they’re short staffed, but seriously,
When making and canceling appointments us your job, you should know how to do it before you start answering the phones. Speaking of phones, ask I get is a busy signal when I call… just had to talk to a very nice guy at the answering service to send a message to the office that I had cancelled that appointment a week ago… that appointment I never made to begin with. My original dentist quit, and I got stuck with another lady who is a little gruff and short and not very gentle. Your over working your dentist and office staff and that is creating BAD PATIENT CARE!

This is a HORRIBLE dental place! Their business practice is immoral. It’s all about MONEY, MONEY, MONEY, that they truly care about. MONEY comes first, not the dental health of their patients. You can read other reviews on here and will notice a common theme… MONEY!
My wife and I had booked a recent appointments on different days for our regular six month cleaning. These cleaning are covered by our insurance 100%. My appointment was a feel months before my wife’s. When I checked in, I was informed to pay $ 130 for deep cleaning. I had never scheduled a deep cleaning session. I decline and asked for my six month regular cleaning. The hygienist was not too happy I decline. Her name is Pertima… not sure if spelled her name correctly. She did my cleaning but it lacked skills and attention to details. She then tried to ‘recommend’ a bottle of ‘prescription’ month wash for $ 40! I again decline and she was not happy. She gave me that look when someone is angry at you. The office wanted to book my next appointment but I took them I’ll call them back. I never did and never will.
A few months later, my wife checked into her regular six month cleaning appointment. The receptionist wanted to charge her $ 130 for deep cleaning. She told them her appointment is for the regular six month cleaning which is 100% covered by our insurance. The office staff pressured her into paying $ 130 or $ 100 for cancelling the appointment on the spot. I would have walked out right then and there but my wife is not one to create a scene. She paid the $ 130!
This dental place does not operate professionally. They have just lost our business. We will never go back. If you’re reading this, I would highly recommend you choose a different dental practice.

Dr. Johal has helped me so much. This process has been fairly painless. I had a root canal and crown and she did everything she could to keep it easy. They had the endodontist come right into the office. I would recommend this place to anyone.
I had to update after reading all these bad reviews… I just didn’t experience any of these negative things any body is talking about. I told them I didn’t have much money to work with and they told me all my options. She upgraded my crown as a courtesy and after that They even put me on a payment plan. Good job EGD!

*** BEWARE!!! This dental clinic is all about taking your money!!*****
Chose this dental group for its location from work and also their evening hours. The clinic location and esthetic was impressive at first. Then everything went down hill from there. Found out that they do not have late evening appointments anymore yet they still advertise that they open until 6pm.
They made me feel like I had the worst dental hygiene in the planet. I’m not perfect when it comes to my teeth, but I do floss and brush everyday… But according to the dentist I needed so much deep cleaning and bacterial treatment! All I wanted was to establish with a dentist, get my cleaning and go my merry way… But no, they wouldn’t even clean my teeth that day. I had to reschedule and had to come up with $ 400+ dollars to meet with the hygienist for a deep cleaning!
The «business or billing manager «wouldn’t even give me an option to decline the deep cleaning. Staff was so cold and uncaring! I left the clinic feeling so bummed and insecure about my teeth.
So 2 weeks ago I made an appt with another dentist closer to home this time… Guess what??? My teeth and gums are perfectly fine! No bleeding!!! The treatment Elk Grove dental highly recommended was all a business scheme to suck money off consumers!!! They do not care about clients, all they care about is your cash!
So beware and prepare to be deceived if you plan on choosing this dental group!