Elk Grove Moving & Storage

My experience with them were great. I called over the phone and got an estimate with Mike the owner. I got the estimate by listing all of the items I planned to have them move (it was an in-​town move, so I was only having them do the big furniture). They gave us a bunch of boxes & wardrobes to use for free. The dispatcher recommended I tell the movers exactly how much time Mike and I thought it would take for it to take them to move everything. They then moved quick and really tried to keep it under the time we had decided on. We had already moved some tools we needed to dismantle the kid’s crib, but they had a bunch of supplies in their truck for us to borrow. If you are not a seasoned mover such as myself, I highly recommend getting a moving company who knows what they are doing. They had all the blankets and dollies to get everything moved safely and efficiently. FYI they don’t take checks, but accept cash or credit cards.

The management and foreman from Elk Grove Moving and Storage are deceitful and they overcharged us $ 944.06 (equivalent of 26.5 man hours) on our move on 7÷13÷2015. We contacted the company about our complaint, but when the owner, Michael Long, answered the phone, he refused to discuss this complaint with us. He handed us over to Linda, the company’s Operations Manager, to assist with the issue. Linda promised that she would investigate and get back with us, but she never got back to us and we had to submit our complaint to the BBB as a result.
In summary, we were charged a total of $ 2,040.40 (with a 5% off cash discount of $ 2,147.40 and including misc. fees) based on a rate of $ 225 per hour with 6 men and 3 trucks for 9 hours including 15 loaner wardrobe boxes, but we only received 5.5 hours of moving time with 5 men, 2 trucks (utilized) and 5 loaner wardrobe boxes. Based on the quoted rate of $ 37.50 per man hour ($ ²²⁵⁄₆ men), the correct amount to be charged should be $ 1,031.25 ($ 37.5×27.5 man hours) instead of $ 2,025 ($ 37.5×54 man hours). We were overcharged by $ 944.06 (with 5% off cash discount = ($ 2,025 — $ 1,031.25)*0.95).
Our original quote was done by Chuck Occhipinti and he said it would be based on the actual hours spent, up to the not-​to-​exceed cost of $ 2,452.50, which was based on a quote for 10.5 hours with 6 men at $ 225 per hour plus fuel surcharges ($ 90), shrink ($ 30) and sales tax ($ 2.40) and with a coupon discount of (-$ 32.40). $ 225×10.5 hours + $ 90 + $ 30 + $ 2.40 — $ 32.40 = $ 2,452.50. We told them we’d move the boxes on our own but they didn’t want to come back to give us a new quote. On the day of the move, only 5 men instead of 6 came and Cederick was the foreman. Cederick told us that the new price without moving boxes was $ 2,147.40, but he couldn’t explain to us how the amount was calculated. Yet, he said it would take them 10.5 hours to move the stuffs that we showed them that morning.
While discussing the price with Cederick, he was adamant in warning us that if we only buy certain hours to lower costs, he and his team of 4 men would just «move like all the other movers move» and that they would «take their time and drop everything when the clock ticks». However, if we pay them a flat price of $ 2,147.40 to move everything except boxes, then «our guys (Cederick and his team) can move like no others movers move and we’d try our best to not be with you the whole day».
We felt threatened immediately that Cederick and his team would just take their time to move if we only «buy» certain hours. We were frightened that with Cederick’s estimated 10.5 hours of moving time, the movers would just take their time and move very slowly to not finish with our move as Cederick said that they would «drop everything when the clock ticks». Also, we felt under the gun as the other movers had already started loading our stuffs during our discussion with Cederick and Cederick was very loud, pushy and intimidating.
However, the whole move only took Cederick and his team of 4 men a total of 5.5 hours at the most from arriving at our old house at 9:20am (with an hour of lunch break) to completing the move at 3:49pm at our new house. Our old house and new house are only 9 minutes away driving on local roads. Throughout the move, we were asked by Cederick to clean things up for them (for example, water spills from dishwasher and refrigerator and spider webs on garden furniture) and we were also asked by Cederick to move stuffs out of the way for the movers as well. We basically were working along with Cederick and his team by helping them as they move our stuffs; in the meantime, we were also moving the remaining boxes and small items on our own as well. There were still a lot of big items and equipment left behind in the old house’s backyard and in the shed that were not moved by Cederick and his team.
After Cederick and his team left our new house, we continued to move things on our own until at night time when we finally had a chance to sit down and review the $ 2,147.40 amount on our own. When we did the calculation, we were basically shocked that we were charged $ 2,147.40 for only 27.5 (5×5.5 hrs) man hours of moving service. This was a whopping $ 78.09 hourly rate per man!!! ($ 2,147.40 /​27.5 man hours = $ 78.09 per hour per man!!!). That rate is not what we originally got quoted for as it is more than double our quoted hourly rate of $ 37.50 ($ 225 per hour with 6 men). Even though Cederick said that they were efficient, we just cannot believe that how any human being can be so efficient to a point where it only took them half the estimated time to complete a moving job. Also, we are still left with a lot of big items in the old house’s backyard and equipment in the shed, and some small items that have not been moved yet. This means that Cederick deceived us at the beginning on the total number of hours that it would take him and his team to complete the job.

Fast, efficient and friendly. Juan and Mike were my movers and they did an excellent job. It took them a little over 3 hours to move my stuff from old to current residence. They arranged the furniture the way I wanted, and left the boxes in an organized manner. The pricing is reasonable, and Juan thoroughly went over the paperwork and pricing; no hidden charges or fees. The moving truck is huge, so you can move a good sized house with it.

Loved, loved, loved the awesome guys that helped us move. They worked very hard and quickly and didn’t damage a thing! Well worth every single penny. Thank you guys it was a pleasure