FedEx Office Print & Ship Center

I’m reviewing this location again. This was work related, so I had no choice. They close at 11:59pm. I went to see if they could service me. I had the manager tell me that he can’t just stand there and work with me since his staff is going to be off and he there are other customers to attend to. Then he tells me the project I have is not how they work.
My work was not even half complete. Before I left, I asked the manager should we put an order down, or should I come back and do the same (plug he USB, go over the project, print).
The next morning (6am, I was the only customer), the young lady who helped me made complaints of «I didn’t realize your project was this big» «This should have been an order.» She had a project due at 8am.
We are the customers, we are there to get our projects done, not hear about what we are doing wrong or what your work load is like with no additional staffing. Please complain to your corporate instead. We can’t help you, if you cant help yourself.

This fed ex customer service is needed a lot of training! There are few staff standing while they let me wait for five minutes before they ask me if I need any help! Of course, I need help that’s why I am standing in front of the counter! I probably will mail all my packages via UPS!

Considering this is my first time ever Fed Ex-​ing something to someone, I had a really great experience here because of Lexi.
I was a difficult case because I had to ship a parcel to Canada before 5 business days. And I may have decided to do all of this at 7:30pm on a Friday night. Lexi did give me different options and prices. She was so patient looking up different options so it wouldn’t be so expensive for me.
She helped me fill out the necessary papers for the package and specifically for customs. She even looked up «international shipping» in a guidebook to make sure my parcel would be accepted at the border.
I would give service here 5 stars since I took a long time at the counter and like I said, Lexi was super patient with me. She was pleasant and really valued customer service.
I am however rating this business 4 stars because it’s costing WAY more than the total value of goods to get my stuff there. I know it’ll get there in 3 days but it’s way too expensive for daily needs. Yikes!

I have always encountered friendly and responsive staff here, whether it’s for a quick greeting, or to get some technical assistance with a printing task or shipping.
I have never experienced a lengthy wait time for customer service, and I find that the copiers (which is what I use) are always ready and available.
Occasionally, one can be entertained by a fellow customer who is working under some deadline, as they share their expletives and sighs…

the customer service here is awful.
I was told I couldn’t ship out an item in a shoe box very rudely. no explanation why either. I’ve done it at USPS so why can’t they take it in a shoe box? I wouldn’t walked out satisfied if he would’ve said it nicely too.
luckily, the other package I sent out was in an acceptable envelope but the woman who rung me up was not friendly either & she was way too busy looking at what the man was doing with the other customer.
needless to say, I would much rather go to USPS for their friendly customer service & acceptance of shoe boxes as packages.

Horrible customer service. They act like they don’t want to be there or help. A lot different than the other ones around surrounding areas. Still waiting …
Try other locations for better service.
and as always,
*Review will be updated based on future experiences.

This place is a pretty cool concept for business nerds. I’ve been here a few times now. For me, my experience has been great. I’ve seen other reviews, but I just think everyone or business has an off day.
This place does shipping for FedEx Express and Ground packages. You can ship things here or have your packages held here for you to pickup yourself. (with the holidays coming around the corner… this would be a safer than your front door!) You’ll probably need to open an account but you can do that online in five minutes. Lol.
I’ve come here for copies… when I needed more than my home printer can handle. Yes, it can seem to be pricey, but so can buying ink cartridges at home. Lol. It’s really for convenience and their printers prints faster. Lol.
So you can also do other business stuff here, too. Anything from banners, faxes, business presentation flyers, business cards to passports.
The hours are great. They’re open late. Crazy late… midnight! Lol. They’ve got a big shared parking lot with other shopping business.
Oooooh! I was also greeted by several employees through out my copy and shipping adventure! They checked on me to make sure things are still running smoothly.

This is for their passport photo service only.
Out of shear laziness I came to fed ex a few days ago to get a passport photo taken.
As I’m feeling proud of my smart choices I hear one sales person tell the person helping me «it’s off centered». She responds «I don’t care» and he proceeds to turn around and tell me «it turned out great!» Huh?
I had to see for my self. The photo was way off and she tried to justify it was ok because my head was centered in the circle on her template. Doesn’t work that way lady.
I made her print it again and she then admits the photo itself is off centered. Then assures me no one will care. In post 9 – 11 era, I’m not about to chance it and miss out on my trip on a bad pic.
So we take it again and this time my face was too big. I took this as a sign I shouldn’t be lazy and left. I got a photo down the street at the post office and mailed it off safely.
Take my advice. the only good thing about this fed ex is the Habit next door. Go there instead and get yourself a milkshake.

We use this business for different reasons:
1) to fax copies (I know I don’t have a fax machine)
2) to make copies (I really need to get a new printer)
3) to pick up my registered packages from FedEx
I’m sure they have their other uses but this is what I mainly use it for. You probably could shop here too as they have a few items to purchase.
It’s great that it’s nearby & reasonably priced.
I did knock them a couple stars as customer service is not really there. What’s that? Plus their parking usually
is kind of full & busy plus watch out a car might run you over! It is located on a busy intersection & people are in a hurry!

First time actually getting some prints there and it has gone well. I went up to the check out desk and asked if I can print some high quality art on lami-​label (laminated paper with adhesive in the back… like a big sticker). Specifically, I wanted to print some artwork for my MadCatz Fightstick SE (the WWE Brawlstick). The brawlstick artwork looks horrid. It has 2 sweaty wrestler dudes on it with the WWE logo.
Anyways, before going here I worked on the artwork at home in Photoshop to save time so I don’t get charged for using the computers there. I used a template I got from the SRK forums. After finishing my artwork, I saved it in 3 types just in case: pdf, jpg, and psd in a flashdrive. Fast forward at the place, I printed in PDF in 8.5×11 in 11×17 32lb laser paper because I wouldn’t fit. Next time I would get two copies in one paper. The end results were great, but there some bubbles in the laminate. I would ask for glossy or matte paper when I go back. Other than that it worked out!

I almost never go here because the chances of me needing a printer, copy machine, or postal services are slim to none.
However, when the one time I needed to come here to print a few documents for work application, I got greeted by great customer service. The staff here did not hesitate to answer any questions I imposed. I felt the service charge was quite pricey, but when you are in a rush and need things done on a timely manner, then you pay for what you lack in preparation.
The print job here will vary depending on your number of pages, if you’d like black/​white or color and also how fast of a worker you are (yes, you will get charged by the minute when using the computers here *YIKES*).
It was either spend a couple bucks to get the printing done right away, or spend maybe 5 – 10 times more to buy ink at the office store and get my printing done at home. When it comes to school season where I will be needing more printing done, I will go the route to buy my inks, but for quick printing, Fed Ex Printing works for me.

Very roomy quiet its a peaceful place to get your work done. it’s almost like a library, people are very helpful you’re in and out in a matter of minutes.

*Regarding their printing capabilities
PROS: Decent quality prints, like any other print shop. This location used to be my go-​to when the customer service was great, good atmosphere; used to have very knowledgeable and experienced print workers. Reasonable hours during the week and weekends.
CONS: (Currently) Inexperienced workers, or at least every time I visit. Worker didn’t know what my external hard drive was, and claimed they couldn’t print from it, I had to convince them that it was a normal USB port; She then disagreed and asked other workers then finally agreed with me that they could print from it. Maybe it’s just me, but whenever I visit this place nowadays, I have a worker that is lazy, inexperienced, and slow when helping me. Most times I wanted to hop behind the counter and maneuver the machines and print it myself since the worker did not know how to print a document front & back and Fit to page. It literally took an hour to print a simple calendar. The final product was badly bound and printed. I just let it go since it had taken too long, and they were all clearly confused, I just wanted to leave.
Overall average print shop, good location, great hours; I guess it just depends on the workers. Please hire experienced and knowledgeable workers again.

I paid $ 38.98 for priority overnight delivery. The lady told me it will get there Friday at 10:00am. I called and the package was not delivered, but delivered Monday 9÷16÷2013. A rude guy answered the phone and told me that the place I was shipping my pkge was considered easy coast and that’s why it just got there TODAY. If I only knew that I wouldn’t paid that much for next day delivery.

DO NOT GET BUSINESS CARDS HERE!
I went in with my artwork already done and just needed 100 business cards printed. The girl who helped me was friendly and knowledgeable and told me that if I wanted an accurate print and cut of the artwork I needed to pay for them to add a «bleed.» I paid the fee and they printed them in very fast time. (less than a day)
So far so good.
However, when I came to pick them up I noticed at least half of them were cut badly. (off center and some of them were even crooked) I pointed it out and they agreed to reprint them. I picked them up a few days later and while the reprints were OK, if I look through the complete set they are all over the place.
All I wanted them to do is print the artwork exactly as I had given them and I don’t think it should have been that hard, especially after paying an extra fee for them to add a bleed, which is supposed to make sure it is cut right.
Obviously they are not professionals when it comes to printing business cards and I guess I should have expected that. They were not cheap though ($ 50 for 100 cards) so I wish I would have used VistaPrint, which is considerably cheaper.
I’ll still return to this location but certainly not for business cards!

I love this place! I go there to make copies, to laminate stuff, and to ship items via fedex. There customer service is great, all the staff are very friendly and helpful. I have been going here for over 10 years now.

HAAAAH! I had the worst experience with this FedEx location. It was a waste of time and money. This was SUCH a disappointment.
There was this fabulous Petco deal a few weeks ago. I really needed to print a coupon. The library was closed and I was doing errands. I figured that FedEx/Kinko’s would be an easy solution. Eh, not so much.
I had to rent a computer station to print. That’s fine. .Nothing was printed. I had to rent the computer station AGAIN to make another attempt.
Note: you get charged by the minute.
While the worker tried to configure the printer, I had to pay for the rental time. I was not allowed to log out. UHHMM. It didn’t print again. I wanted a black and white print and was told to try the color printer. It didn’t work for a few minutes, then it finally printed and I finally got to log out.
Although the worker tried to compensate for the frustration by taking off a few minutes from the fee (since it was… their fault), I was charged for the color print (that I didn’t want. I WANTED B&W!!), and I still got charged for a majority of the time on the rented computer.
Seriously? :/​I was most frustrated by the confusion and employee incompetence. To avoid stressful situations, I would recommend a different location for all printing necessities.

I come every couple of weeks for specialty print/​copy stuff for work. This place gets very busy between noon and 2pm or so but they are always fully staffed and available to help. Every time I’ve come in the sales associates have taken the time to understand what I want and give me advice on how to make my projects more cost effective (damn you, stingy corporate credit card). The managers are awesome and you always get a courtesy call when your order is ready or if they need to make any changes.

I dont know. I think sometimes the workers are not consistent with service. I put in an order for print a photo enlargement into a laminate mounted image. They told me to pick up at the designated time.
When it was due for it to be done, I came in and I had to wait a full 30 minutes. It was not done. I dont know. Maybe it was just my order, but it couldve been avoided if they gave me the right due time or give a call to let me know that they will have to delay. They shouldve done that.

I’ve been really patient with some of the not-​so-​bright workers at this store. But this time, it’s the last straw.
I went in at about 12:30 pm with a simple job, 2 color prints 11“x17″ and color prints 8.5“x11″ coil bound. I totally thought I would be in and out in no time. The kid helping me told me it was an hour wait. No problem, I’ll go to Target and Border’s to kill time. He gives me the total and it’s $ 23.00 — I thought to myself, «isn’t that a little high? I know I asked for glossy cardstock for the 11“x17» and coil bound for the other document, but it shouldn’t be that much?” the guy then asked if I wanted a cover for coil bound. I told him, «Of course I wanted one, it’s included.» He told me it wasn’t, it was an extra charge. Whatever, charge me then.
So get this, I come back at 2pm — my shit wasn’t even printed. The guy who took my order didn’t start it. And on top of it, he left for the day. The older guys at the store apologized and told me that they would work on it.
I had this young asian kid by the name of tommy working on my stuff. He kept complaining about how big my files were, that my files were slow to load, and that I should compress the layers. Hmm, sorry to inconvenience you.
After waiting for another hour at the counter, my documents were printed. Tommy mentioned, «you know, we would usually charge extra for the time to upload your file and the many prints we wasted.» WTF? So I said to him, «I apologize for inconveniencing you.»
He’s a rude boy and needs to work on his people skills. There were moments that he got frustrated with the file and banged the mouse on the table. He didn’t care about my documents, he kept flinging my papers around and shooing me out the door!
never coming back!