GNC

Called store today (12÷18÷15) at 7:13 pm to get information about making a return (within the 30 day policy) and I received nothing but terrible and extremely unprofessional customer service from the store manager Darrell Parsons.
I made a purchase online (via PayPal) and did not have my receipt. I do have the confirmation of payment and order number which was sent to my email when I made the purchase. He kept insisting that he needs a paper receipt to keep for records. He also said «I would need proof that you actually bought the items and to see how much you paid for them. I told him I don’t have a printer but I can show proof of the online purchase confirmation.
He did not know how to handle my return and tried to pass the buck to have me ship my products rather than personally handle the return. I told him I’d rather return the products Instore instead of shipping (which I am entitled to do). His demeanor changed from bad to worse as the conversation carried.
I remained calm during the entire call as he got more rude by the minute. He then asked for my personal information (name and phone number) so that he could contact customer service (tomorrow) and call me back with an answer. I told him I don’t see a reason why I need to give him my personal info if customer service is closed. He literally said «I don’t see why you don’t want to give me your name & phone number what’s the big deal?» I was appalled by the way he spoke to me let alone hand this man my personal information.
After that, I asked for the name of his regional manager and he responded with «I’m not gonna give you that information have a good night,» and hung up on me… I have never received atrocious customer service in my life let alone from a STORE MANAGER! I will definitely escalate this matter to his bosses.

They tell you that part of their service and guarantee is that they will price match. Ive gone to a few other locations and they were able to price match the C4 prework out found at costco with no problems at all. I recently went to this location in hopes to do the same thing and the manager gave me such a difficult time. He first didnt want to till i called a differnt location, while on speaker, and they agreed to do so.
Came in a second time to do the same thing and dealt with the same manager. Again, he didnt want to do it. How do you provide a service for me the first time and decline to do so a second time?

Great GNC location.
What really struck me was how knowledgeable and helpful the guy was who worked there. He took us through a few protein supplements and was able to tell us almost everything about them. He also made his rounds to talk to other people in the store and eventually got back to us again in case we had any other questions. Really awesome service.
We ended up buying 2 containers of the GNC protein supplement and signing up for a gold card. Totally worth it. Oh, and we purchased a couple of blender bottles. So far, everything has been fantastic.
Definitely, my go-​to GNC store.

I remember back in high school i used to stop by here on my way to gamestop to hit on the cute cashier. Lol good times. As far as the supps go they are fairly overpriced and can be had cheaper online. But my review is for the cashier not the supps.

Yea all of the people there are so friendly and they know there stuff!

I must agree with the previous review about this GNC location & employee– Jessica. She always has a smile on her face when I walk through the door. I look to her for my vitamin needs and other supplements. She is a GURU and VERY knowledgable about her GNC products. See Jessica for any of your Vitamin needs in Elk Grove!

Well what can I say? ONE word. JESSICA! She was very helpful and was very knowledgeable about her vitamins and protein shakes! She is very upbeat and I really appreciated her expertise. She was such a breath of fresh air! Go Jessica!