Infiniti of Elk Grove

Ashley the serivce rep that assisted me was nice and professional. I had too have a battery replaced under warranty and a oil change. It took about 3 hours but the also washed and vacuumed the car. Will be going back.

Christian Gonzalez was a class act salesman. He was informative of the vehicles options and treated my wife respectfully. The rest of the staff worked in harmony to give us new mats without out asking for the entire vehicle. Christian even drove to my home in Stockton to deliver the vehicle because I was caught up at the office and couldn’t make it to the dealership to sign the contract. Elk give Infiniti goes above and beyond to make you feel like family. I highly recommend buying your next luxury vehicle from Infiniti of Elk Grove

My suv is not good on gas, and the transmission started slipping. I called a few places to see about using it as a trade in. I spoke with a guy at Infiniti of Elk Grove and let him know my needs for good gas milage at a low price since my income is based on VA compensation and any work I can scrounge up. I went there, and they ended up selling me a car – they didn’t take my suv. My payments are low – in budget… and the car is a 2014 Nissan. I now get 36 miles to the gallon. The suv was much less… around 18 – 20. I did not feel pressured – the car they originally wanted me to buy was not my style so I asked them to show me the rest of the cars in my range. I now drive my 2014 Nissan Versa – $ 22 fills it up and I can go around 300 miles on a tank. I’ve filled it up 4 times and 600 miles since I bought it last month.

It all started back in 2012. i went there to purchase a 2008 G35. The car showed signs of imperfections. upon agreement they said they would fix whats wrong with the car if i would buy it. So i go through the whole process got approved and when it came down to signing the papers i noticed that the payment was higher and the loan amount was increased as well. The sales manager tried to roll the cost of repairs into the loan so i would end up paying for them. First sign of a shady dealership. Recently in July of 2015 i have taken my q50 in for service. i was experiencing issues with the steering due to faulty drive by wire technology. I had transmission issues and a cracking noise when turning the steering wheel. i go on a test drive with a tech where he was able to identify my transmission and cracking steering noise. This was a huge safety concern for me. They kept my car there for a week and tell me that there is nothing wrong with my car and that they fixed the steer wheel noise. they said the transmission is normal after the fact that the tech did acknowledge something was clearly wrong. My steering wheel was off calibration and they stated they’ve fixed that issue as well however my car still has the same issues. the worst part about this that the service manager Victor is a complete liar. during our first conversations he states to me that he saw the picture i sent to an advisor. then later on in the conversations he tells me he hasn’t seen the picture. far worse when i confronted him about it he completely denied saying so. Victor is the most rudest person I’ve ever felt with at a place os business. there was no concern for my safety knowing that the car is having steering issues. they drive my car around and even took it home over night. he even made a big deal on topping off the gas they’ve wasted. he even told me to take my business somewhere else. this dealer has to be the worst dealership on the planet. rude, shady and unprofessional employees. Due to this experience id rather drive 50 miles out of my way to get my car served. After i figure out the situation with my Q50 I WILL NEVER EVER BY ANOTHER NISSAN PRODUCT AGAIN. THIS DEALERSHIP IS W WASTE OF TIME AND FRUSTRATION.

Best car buying experience I have ever had… And I like to switch up the car I drive A LOT! Our sales person was so knowledgeable and friendly, right to the point with everything. The finance manager did not pressure us or try to over sell us anything. He was respectful and made us feel like our time was valued. Seriously the best experience we ever had… Goodbye Volvo and all of your problems… I think we are now Infiniti lifers!

Absolutely the worst experience I have ever had. We arrived at the lot Sunday 06/​21/​2015 at 1015AM. We were greeted by a sales guy (4 months on the job) who asked if we wanted to buy a car. We stated yes, I had already shopped online and found the car on the lot. After being led to the car, all of the cars were locked and the salesman didn’t want to unlock the cars to show me the inside. I explained to them that I needed a car today and that I spent the majority of my time @ infiniti of Modesto the previous day. I wanted to purchase a 2012 G37, after haggling with the sales guy to just open the car, I then told him to send me someone else to work with.
Here comes the supposed sales manager (voto loco), I told him my story and he said well why didn’t you buy there (light came on in my head), so I told him that I wanted to shop a little more. At this time I finally get him to open the car and start them. The cars were the exact same fully loaded and similar in miles, one car was 23,900 @ 57k miles the other was 22,000 @ 46 524 miles. So I asked why the difference as it didn’t make sense to me on the prices. I never got a true response, so we moved on. Cars are now running and they do not sound like they have been serviced so I asked about the infinit certification. I was then told they were Q Certified and I questioned about the ⁶⁄₁₀₀ 000 thousand mile warranty, he said theirs was ²⁄₂₄ 000 miles. At this time I asked to see the certification, the manager got mad and began to question me on why I was questioning him. We decided to leave after this. We went to lunch and then came back, hoping to be different.
We come back, I go into the building hoping to find someone with less attitude who wanted to close.(BTW we called our sales guy in Modesto to assist and he couldn’t). So feeling hopeless we went back to EKG infinit, I went inside and requested a new sales guy and there were none, long story short we go on a test drive (sale guy driving) and come back. The sales manager steps up and he has his chest out and he’s ready to sale. He asked me what am I here to do. I said buy a car, he said «great cash or finance»… I chuckled and said both — I then asked him again about the certification (infiniti brochure in my hand) he said they were I showed him the back of an infiniti brochure and he then said THE CARS ARE NOT CERTIFIED BY INFINITI they are Q CERTIFIED (pure BS). Now im upset, i then asked about the 1.9% pricing he said only on a 3 year term, I laughed modesto offered me 5 yrs @1.9% on approved credit. So as I was sitting there I then told him, we would not be doing business. I left and went to Infinit Modesto and got lower mileage, fully loaded @1.9% for 5 years.
I WOULDN’T EVEN TAKE MY CAR THERE TO GET SERVICED — because they do not know anything there and I wouldn’t want them to touch my car based on their lies.

I leased my new Q60 on Feb 9^th. I have never owned a vehicle of this caliber, but I found myself in a position to finally get the vehicle I wanted after many years of hard work. I began my search online in early January at multiple dealerships, and not just Infiniti. There were a few luxury cars I was considering, and the experience was going to help guide my decision as much as the deal. Everywhere else, I felt like my situation was given no consideration, and there was no inquiry where a sales rep didn’t go for the jugular and try to aggressively close the sale. I found this very off putting. When you have somebody that you know has spent a lifetime driving Hondas and Toyotas and is making their first major purchase (I could buy two Accords and still have several thousand dollars left over in comparison to this purchase), I’d expect a little more thoughtfulness during the buying process.
Enter Infiniti of Elk Grove. THIS is the experience I was hoping for. A much more concierge like dealership. Rico and Peter recognized my trepidation, and even though there were people in the showroom that were obviously looking to take a car home that day, they never rushed me through anything, even though it was clear that I was going through the painfully slow motions of making myself comfortable with it and was not going to buy that day. He involved Marco, the GM, who showed the same cool, forward thinking concern, and didn’t use that involvement as an opportunity to escape and grab another prospect. He diligently followed up, but was never pushy. When I finally did buy, it felt like the natural, happy end to my journey. They knew their product inside and out, but they let me sell myself on the car. The people and the dealership were the clincher for me. Kyle in finance showed the same integrity as his team members, and made it a point to show me products that would be beneficial to me and the way I would need them throughout the course of ownership.
In the end, I bought here because I felt like a client, not a customer. Every interaction I had with them exuded professionalism, and I truly feel like they have my back even after the sale. Infiniti as a corporation has created a new loyalist by having these fine individuals represent them at the dealership level. And the free lifetime carwashes and vacuuming along with the free service and a whole slew of other extras that they exclusively provide at their own expense didn’t hurt either. :) In the end, I am a very happy camper and look forward to future purchases right here at Elk Grove Infiniti!

We just bought a used 2013 M35h from a dealer.
Weirdest thing happened, my phone got stuck behind the cup holder so that the lid that covers the cup holder wouldn’t close, and I couldn’t get it out.
So on Friday, 1÷16÷15 I took the car to Elk Grove Infiniti. Jack in the Service Dept. assisted me, saw the issue and said that the entire console would have to be removed to retrieve my phone, which would take about 2 hours’ labor totaling about $ 300. Needless to say, I was stunned!
Jack said he didn’t have a service appt available until Tues, 1÷20÷15. I asked him to call (Since I had no phone) Sacramento Infiniti to see if they could get me in earlier. Jack said that Sac Infiniti was booked and couldn’t get me in until Thurs, 1÷22÷15. So I booked my appt with Elk Grove Infiniti.
Saturday, I decided to call Sacramento Infiniti myself. I spoke to the Service Dept, explained the issue, they said for me to come in on an express appt and they’ll get the phone out. I was stunned, again! But in a happy way :)
I pulled into the Express Service Lane at Sacramento Infiniti. Lawrence (really nice guy) assisted me, saw the issue, took the car, and 5 minutes later he brought my phone to me and then asked if I would like the car washed. They washed the car, and I was driving off the lot within 20 minutes of having arrived. There was NO CHARGE for the service!
I’m unclear if Elk Grove Infiniti has an issue of a lack of integrity or competence.
But KUDOS to Sacramento Infiniti! What a difference in service and quality of care!

My first visit here was great. The staff were very friendly and courteous. Went to have my lock replaced and it was done in within the time they said it would be done! Thank you ROD JOHNSON for helping me get through this so quick! You guys are very helpful. :)

I called and made an appointment for a estimate for repair my j30 it
is running sluggish. well I told the service person that I would be driving
a long way. 80 miles each way :-/​she said no problem that a diagnosis would
be easy. well I set it up and drove down the next morning after getting the car in
a service rep called me over to do the paper work. I told him the problems
and he told me it wold be $ 145.00 for the estimate I said what I have to pay ??
he looked right at me and said «what did you expect »? I said no one ever charges
for the estimate without doing the work. not plumbers… contractors…
auto repair ??? never charged before ??? not EVER !!!
the rep had no apology what soever. he was rude and arrogant .
a just a jerk to me and my wife …
(update) Well the manager called me to straiten me out. ;-p
well he said that it was the LAW to charge me for the estimate .
let get this right … they want to charge me to tell me how much they will charge
me to fix my car ??? He said everyone charges «when Roto Rooter comes
they charge me 70 $ » am I dumb? that is a house call I brought the car to them .
then he said that I wanted a diagnosis and not an estimate … Really ??
are they not the same !!
he also said that they do a 22 point safety check for free .
but not the estimate … but they will throw in a (free) car wash for the $ 145 .00
HA HA HA now THAT is really funny …

I have used Infiniti of Elk Grove a number of times over the past 10 years. They always welcome me and provide great customer service. They are conveniently located in the Elk Grove Auto mall. They have some great deals on both purchases and leases.
I recently went there to look at some lease options. Brandon was very helpful and informative.
I would definitely recommend them to anyone.

After i shared this review with Marco the general manager, he has bent over backwards to make things right. He informed me that there were 3 key people out sick that day and he was in an offsite meeting.
Nonetheless, he offered to pick up my car, do the service for free, and drop it off at my house. He even topped off the gas and replaced a defective tire that I didn’t know I had.
It still doesn’t replace my time wasted, but Marco assured me that this would make a good learning opportunity to change some of their practices. I want to personally thank Marco and Victor Jones for being extremely responsive in this matter.

Service is not the same after Ed Ramos left. There’s absence of urgency to help the customers like it use to me. If it weren’t for the fact that this Infiniti location is close to my house I’d go to the the one up north. The service guy was complaining how this job was draining him since he has to drive far and the pay was not worth it. I just hope my car gets taken care of:/. Also he wasn’t even sure about my car’s schematics…

Ashley Caldwell is my assign serves rep. She is always pleasant to work with; she always greats people with a very warm smile and goes out of her way to make me feel welcome. thank you for having such a wonderful young lady at the front services desk.
Thank You for the services.
TC

I purchased my car here back in 2009. I have been coming here for all my service maintenance since I got my car. The dealership is located conveniently not too far from my place.
All the staff are very friendly and helpful. If I have any questions, they always provide with an answer and great feedback. Also, they always give me recommendation for things I need to do or suggest things that needs to be done in order to maintain my vehicle in great running condition and all.
Overall, my experiences here has been great and definitely a long-​time customer for years to come.

Update: I was planning on selling my G37 and spoke briefly with their used car manager John. I was unhappy with the initial interaction, as it felt the experience was a night and day difference from the type of service I was accustomed to from this dealership. I was also quoted a price that seemed far off the mark. I posted this up on Unilocal,and deducted 2 stars overall. While realizing I was now a seller vs a regular customer, I still was wanting the same level of service I had become accustomed to.
Their GM Marco got in touch with me quickly and asked me to come in for an appraisal. I met with Marco, and he explained criteria for determining pricing on used vehicles. It made perfect sense to me. In the end, I was made an offer that was fair on both ends, and sold them my vehicle. The main sales guy John still made some very rude comments during the process that turned me off — I definitely won’t be buying my next Infiniti here. But I will come back with my next Infiniti to their service department, which is outstanding.

Perhaps you’ve seen my review for the Sacramento Infiniti (
), terrible experience there but this place really made up for it and restored my faith in this brand.
I made a call here to see if I could order a particular part that my car was missing. I believe I spoke with Ken. Even though Ken hadn’t seen my car or know of my problem. He went above and beyond to help me out. He even called up the Big O Tires that looked at my car to figure out what I needed. He investigated right away. He had the right part number and I was able to place my order over the phone. Thank you so much!
When I went to the dealership to pick up my order, I was immediately greeted and they showed me where to go. No fuss no muss! I was in and out quickly and I was able to get my car fixed.
ALSO, none of that bullshit about trying to convince me to have it fixed there at the dealership. I like that. No skeevy mechanics or sales person trying to swindle me out of my money.