Kragen Auto Parts

Amazing customer service.
We walked in and there were quite a few customers in the store. A staff member at the front desk immediately greeted us and asked if there was something we needed help with. I relayed the part that we were looking for (just a bulb for a taillight) and the staff member pulled it up and even picked it for us while we waited at the counter. We were in and out in less than 2 minutes. This was the best Kragen/​OReilly experience I’ve had to date. These guys are awesome and are exceptionally helpful.
Thanks!

parts, parts.

Horrible customer service. Angela had an attitude explaining that it might not be the battery that is causing the problem. No professionalism and obviously they do not care about their patrons. Called the manager thinking he can do something FLAT OUT LAZY. Chris is his name, gave me the bs «we were able to help you cause it wasn’t busy» when I asked to help me with my battery. I looked around and i said «no one is here»…He doesn’t like dealing with frustrated customers (no one does) but when it is a patron and if you want customers to come back to your store and not write bad reviews based on your poor customer service, better arm yourself with a positive attitude. But experiencing what I did at this specific store, this place and it’s workers are hopeless when it comes to delivering professionalism.

I’m a girl who doesn’t know anything about cars. I recently purchased a used car and decided to replace to wipers on it. I walked in and had no idea what to do. The gentlemen in at the register asked if he could help me. He looked up the sizes of the blades for my car, gave me time to pick from their wide selection of blades, and put it on for me. He even offered to take my old ones away. Awesome!

Friendly neighborhood auto shop that offers great service and is conveniently always open, or at least it seems, when I need something for my car. I’ve never had any issues here and merchandise seem relatively fair priced. Clean, mediocre sized, and basically everything that you would expect from a good auto parts store.
I would definitely come back for my automobile needs in the future.

I have been to this location on several occasions and have never had to many issues with the store or the guys that work here, they were actually nice and very helpful. But the last time I came to this location, I was in desperate need of a battery for my car. (I got my last battery from Kragen’s as well, but the location on Gerber.) I had gone in and asked them about a range of prices for batteries and they just gave me one price and said that it was the only one that they carried for my car, which I knew couldn’t be true since it was almost twice as much as I spent the last time I had replaced it, and I knew that batteries couldn’t have gone up that much in price. When I was at the counter, I got the the battery that I wanted, I asked the guy who was helping me if there was anyone in the store that could help me switch out the battery, but he rudely said that it was against company policy for them to do it for me. But how could it be against company policy if the last time I had gotten a battery, from the same company but different location, and the other location had offered to change it for me.
I just don’t know if the guy was flat out lazy and didn’t want to do it, or if he was really telling the truth. All I gotta say is that I will definitely not be coming back to this location at all when I need anything car related even though it is the closest auto parts store to my house. I would rather drive a little further out of my way to go to the Kragen on Gerber or even go to Auto Zone.

I like this Kragen store. People are helpful and service is good.
In the contrary, the one on Elk Grove Blvd suffers from severely poor service and rude customer service. Same store but what a difference…

Great help!
One of my light bulb went out. My dealer said they have to order it and replace it later.
Dropped by Kragen and they had what I wanted. Costed me only $ 10 and two nice guys help me to replace the bulb! They were soooo helpful and fast.
Thanks to Kragen to save my money and time!