Patelco Credit Union

I suggest that this branch improve on their customer service quality. That this branch needs to be proactive to customer needs, instead of waiting for a customer complaint escalated to the manager each time and that is the only time a customer complaint is handled the way it should been handled the first time. This happened to me 2x in the last 3 months. The only time a manager was involved was when I was on my last straw for both occasions. On both occasions my complaints were generated by Patelco’s own actions. I wished management of the «entire» Patelco Credit Union will really take it seriously to enhance their customer service and don’t be contend to settle for the 2^nd place or 3^rd (I don’t know where Patelco is at). I know Golden 1 Credit Union is way out there by itself on the very top. I’m seriously thinking of taking «all» my business to Golden 1. We all have been customers in one way or another at one point in time, actually many times if we stop and think about it. You are a customer when you call your doctor office, when you go to a bank, when you do your grocery shopping, when you call your cell phone provider, you are a customer everyday of your life. WE KNOW HOW WE WANT TO BE TREATED AS A CUSTOMER. I don’t feel welcome or don’t see cheerfulness or that they are happy to serve me as a customer when I walk in to Patelco Credit Union.

I love this credit union so much! Their customer service is amazing. Candice, the branch manager is awesome they always take care of me. Way better than dealing with a big bank where you are just a number.

I’m not a member here but my boyfriend is. I’ve come here a few times to deposit his checks (until I convinced him to use his mobile banking option) and the staff have always been nice and friendly. I also appreciate that they don’t ask me where I bank or why I don’t have an account when I go in. Most banks are all about the sales, so it’s pleasant to not have to walk in and expect to be bombarded with questions. The only thing I’ve come to dislike is the initial entry door and how they have to buzz you in. I got to look like an idiot the first time trying to open the door and being utterly confused as to why it was locked during branch hours. Makes it for an awkward visit.

I have never had a bad experience at this branch, and just found out that they partner with other credit unions and I can do basic transactions at those branches if there isn’t a Patelco nearby! Super convenient. Marlon D. is great to deal with for any certificates. Recently they were able to print a new debit card for me on the spot so I wouldn’t have to wait for one in the mail (only difference: embossed). Website is okay, and they have a free phone app too. I tend to visit this branch more so during their Saturday hours so can’t vouch for their weekday service/​staff. Their savings rates are much better than what else is out there right now (Chase, Safe, Golden 1). Just saying.

The worst credit union ever. The lines are ridiculously long. Their loans are terrible! Who doesn’t take payments online? Well Patelco sure doesnt. Once my car is paid off I will have nothing to do with this dump. I would never recommend banking here — EVER. Patelco sucks.

Closest branch to my house
Needed to get a cashiers check and came in and out in less than 5 mins. There is also a sacramento branch in the arden area. No ATM fee for withdrawals at all 7−11s also.