PetSmart

Never ever taking my dog there again. For the second time in the past few months, I left very disappointed in their grooming of my pug.
Not only did we have to specify to them to be sure to cut/​grind his nails
(Last time they either missed them, or did a very poor job even though we paid extra for this service) I checked his nails before taking him home and it looked like they did when I brought him in. When I asked why they were still so long I was told that they did grind them, but if any shorter it would hurt him. Never had this problem before… here or anywhere else.
Also, since he’s a pug, he has lots of folds on his face. Just now noticed that his face wasn’t washed during his bath either.
So not worth the $ 57 we paid for pretty much just a shave. (I don’t know, but I would bet they didn’t bathe him (oatmeal bath extra charge too), but I will give them the benefit of the doubt.
Going to look for another groomer, bet they will do a thorough job and for less $$
One more thing, my poor pooch still has his usually curly tail tucked between his legs. Don’t even want to guess what might have happened.
I absolutely do not recommend Petsmart

I’m a frequent Petsmart shopper. I like Petsmart. It is a little on the pricey side but I like most of the workers there and for the most part, I can find what I need there. Aquatic life supplies, dog & cat food, litter, dog treats, bird seed, you name it. Once about 3 weeks ago I made the ultimate mistake of venturing into Petco and I’m sorry I did! I stood around waiting for someone to approach me and offer up their expertise. I stood there and waited, and waited. I looked around and noticed all the workers helping other shoppers. I noticed more people coming in and getting helped while I patiently stood there and waited and waited even longer. Finally, I stopped a girl who worked there and asked her to get me a gold fish and a pump. I think her name was «Lana». I had my eye on a lot of other goodies too, for my aquatic friends. As I already have a 75 gallon and 55 gallon aquarium. I was here however, to set up a tank for my 9 year old. The first thing she asked me is what size fish tank I had. I told her I didn’t know where that question came from and she advised me that they had 20 gallon tanks for sale. I told her that was nice but I would like to get my fish and pump and go as I felt I had waited long enough for someone to help me. She pressed the issue. Finally I told her that I planned on putting the goldfish in a 29 gallon tank that I already had at home. The spare goldfish I planned on buying would mate up a fish I already had. She balked at me disbelievingly. I asked what business was it of hers anyway, where I would house a fish? She gave me a sour look.. Fed up, I finally just walked out explaining that I would write a bad review about their store. She sneered and said that was my prerogative. «Look, dummy when someone comes in your store, wait for them to actually ask before attempting to sell them a 20 gallon tank. I am the perfect consumer and chances are very good that I would have gladly have bought so much more than just a 20 gallon tank. Everyone knows me at Petsmart. If I had to guess, I would imagine they would describe me as the individual that buys up EVERYTHING. That’s usually what they say when I go in their store. I’ll stick with Petsmart any day over lousy Petco. They’re rude, intrusive, presumptuous and I got the feeling most of them didn’t help me because they assumed I wasn’t there to spend a lot of money. Even so, your customer service is a joke. You should help your customers if their there only to buy one simple item! Never judge a book by the cover. Shame on you Petco!

If I could give ZERO stars I would for the grooming department. Take your pet elsewhere. I would recommend Karma’s Paws and Claws in Elk Grove, they do a better job. Not sure how I feel about the actual store portion of PetSmart because the grooming department is an extension of the store and my experience wasn’t the best. I am going to stop shopping here and go to Pet Club. One less customer for PetSmart in Elk Grove. I will still go to other locations but not the one in Elk Grove.

BEWARE… GROOMERS AND SUPERVISOR DO NOT LISTEN TO HOW YOU WANT YOUR DOG GROOMED. THEY WANT THE EASIEST WAY OF GROOMING YOUR PETS WHICH IS THEIR WAY OR FOLLOW THE HIGHWAY…
Brought my 2 dogs 1 for bath service and the other for bath and groom. Upon drop off, the groomer assigned to Coco says he will cut down most of Coco’s fur to an inch (she is not matted). It took us almost a year and a half to let her fur grow (acquired her with an awful haircut) to be able to trim her nicely. The groomer did a great job that I brought her back. This trip, To my dismay, they can’t trim her to my expectation but more so to their wanting not the customer’s.
The worst is that the GROOMER and the SUPERVISOR DENIED, Coco have been groomed there. I insisted they did and that I have to drive 10 miles away for this. They stood their ground and I did too.
Been going to THIS same Petsmart for 20 years and this time, I was DENIED of our existence…
One less customer for you !!!

With my busy schedule and the dogs in desperate need of a full groom I decided to give Petsmart another chance and made a last minute appointment. They had an 8:30 Friday appointment available. Awesome! But because it was a Friday (peak time), cost was an additional $ 3/​dog. So a total of $ 48/​each. Ok… fine. So I arrived at 8:24. 2 groomers were present but not currently grooming any dogs. After telling them I had an 8:30 appointment, I was told that I had to wait 6 minutes to be checked in!!! WTH? They explained that our groomer had not yet arrived to work. Ok… fine. I sit and wait 6 minutes…8:30 rolls around… No sorry, can’t be checked in yet because our assigned groomer has not yet arrived! 5 minutes later? Nothing. so decided to cancel and leave! Ugh! Such an inconvenience! Where’s the customer service?

ANGELICA, a dark haired employee was being rude with her pale skin female coworker with a nose ring. I know it was closing time but I was trying my best to be considerate and rush myself. I had a 100 dollar bill and she told me I couldn’t use it because there wasn’t enough change in the register… What the heck. So I tried using my debt card, and my pin wasn’t working for some odd reason. There was just something wrong and I didn’t know what it was… I was so sincerely sorry to them, I kept saying it as well. They just looked at me like I was some kind of stupid girl that needed some mental help. I called my bank and everything. I just ran it through credit and done, I left. Sitting in my car thinking about why were the girls so damn mean to me. All of a sudden I hear them come out talking to a third girl about me. Laughing like crazy and imitating what I said with a soft voice. Basically being bullies and making fun of me for what had just happened. BIG MEAN BULLIES. I come out of my car asking for their names and one said Angelica, the other ran off… like what kind of sh*t is that Petsmart. I told Angelica «you don’t know what I’ve been through» then she screams back «you don’t know what I’ve been through» like… what did I do? Was I the one bullying you Angelica??? Please think before you talk.

NO NO NO
I brought my baby here for a simple wash and cut.
Should have known something wasn’t right when they conned me straight out the gate. Because of my schedule, I’ve been to Petsmart Grooming salons in IL, TX, and now CA (in the last 6 months mind you) and have never paid more than $ 63-​$ 65. Today I paid ($ 70) behind some long story.
Clerk: We had your dog coded as a certain breed that’s 5 – 7 lbs but he’s really a shih tzu so he’s more like 8−12lbs so it’s $ 5/​more
Me: I’ve never told anyone he was anything other than a shih-​tzu poodle mix. If someone made a mistake…*blank stare*
But I paid the money to get my dog groomed. She asked me if I wanted the same length that was listed in their computer system– which I presumed was one he had before. In hindsight, I should have asked for that diagram that shows the different cut lengths. Which wasn’t visible. What they did have was a nail polish wheel (the type you find in nail shops) for painting nails– priorities people.
Needless to say, when I picked him up I knew something wasn’t right because I could see his vitiligo from 20ft away and his skin was bright pink. I was shocked. This is not a hair cut this is hack job and you should be ashamed. My dog has been shaking like a leaf because he’s never been this naked before.
Don’t believe me, see for yourself.

Got everything I needed plus some for our puppy, hamster and our two turtles, prices were fair, well stocked and organized its not always like that for a pet supply section. Its a little further from our house then I usually travel, it might be worth the travel. When I need more then a couple things. Super happy I finally tried this store. Our 13 year old also had her eyes on what she would like the next family edition to be, we will see lol :)

Fully stocked location with grooming salon and training and day care services. Friendly and knowledgeable employees.

I’ve been very satisfied with the groomers and they always have crickets, meal worms, and superworms. I always strike out at Petco with the lizard food. Galt needs a Petsmart.

I’m not even going to rate this place! This morning I had the most disturbing experience EVER with the grooming salon. I took my dog to his scheduled appointment for a wash, cut and nails. While I was there I decided to pick up a few things. My daughter noticed that my dog was out getting his haircut and also noticed that the groomer had yanked at him aggressively. She didn’t know why, but told me he was out getting his haircut so I then went close by to see him and within seconds of watching, I also see Valerie (groomer) yanking him on the table leash and talking to him in his face. I was shocked and was not sure what that was all about, since I didn’t see any reason for her to do that to him and I didn’t know my daughter seen this second earlier too. I continued watching Valerie groom him and then the manager walked in the salon and within seconds she was yanking him AGAIN and that’s when I stormed into the salon and asked her for the reason she was yanking my dog around? She said he tried to bite
her. I was watching the entire time and not once did my dog try to bite her. My dog is a very sweet, terrier mix. He has NEVER bitten anyone and always gets a great report card when I pick him up from there or anywhere I take him. I told her that I wanted someone else to groom him and she insisted that I take him. I told her that I wanted someone else other than her and she asked one of her co-​workers standing there «do you
want to groom him, he bites?» Of course the girl said «I don’t want to take that chance if he bites.» I told her he doesn’t bite!
I then took my dog back and told them I wasn’t going to pay for them to mistreat my dog. Also, little did I know that the manager was standing right there and did absolutely nothing but let his employee argue with me and mistreat my dog. I put all my stuff back that I was about to purchase and asked to speak with a manager and it turned out it was this same guy who did nothing. He took me way to the corner of the store, away so other customers wouldn’t hear I suppose, and raved how long this Valerie person has been there and how she’s the best groomer there! OBVIOUSLY NOT, she’s aggressive with animals, not patient, and very unprofessional. For being there 12 years, she couldn’t handle my dog properly or customers that complain about her aggression with animals! Watch your pets if you decide to take the chance to go get them groomed there! Especially with Valerie!

Took my furry kid to get groomed for the 1^st time. Michelle (groomer) took care of him and gave him a puppy care do. Picked up my pup in 2hrs time. I was very happy that he was well taken care of and looked great. Thanks again Michelle. Keep up the GOOD JOB.

This location is pretty cool. The day we went, they had some kittens and cats available for adoption near the front door. One cat is so beautiful, it’s like the husky equivalent of a cat. The place is pretty clean. The aquariums are a bit dull. I saw brighter looking aquariums from other PetSmart locations.

I have used their grooming dept. for years but 2 recent incidents will keep me from ever putting my yorkie in danger again. My oldest yorkie Lucy recently had her tit shaved off during grooming. They told me when I got there. They said they had stopped the bleeding and they were very sorry. I should have never gone back. 2 weeks ago the youngest Luna was injured during bathing. They said she Unilocaled then started limping. I called to complain to Sid the manager who told me he had just fired a groomer for being too rough and that he had watched a cat die in there. I feel so bad I subjected my poor animals to this place. I ended up taking my animals to the vet so it was a very expensive grooming when you added on the Vet.

Not only was everyone super helpful with my hundreds of questions about my fish purchase, but I also managed to lose my iPhone 6 in the store and when I went back hoping and praying it was still there… it was! The employees had locked it up in the safe. Super honest staff!!! Thank you so much.

Hands down the best customer service I’ve ever experienced at a pet store! The place looks great and every employee I encountered asked if I needed help or wanted to guide me in the right direction!

We came upon this PetSmart today before it was opened. They open at 9:00 AM and we were a few minutes early.
My HB needed to purchase fish food for our koi and goldfish in our pond. It was good we were here to purchase it otherwise my HB would try to go and buy it by himself. Why he does that is I think he’s afraid I might want to bring home a new pet.
It was all good; he was studying what he needed to purchase. I set off on a mission to browse around. I only saw two large cats, multiple birds, fish and no dogs in sight.
We left only buying four pounds of fish food.
We used to purchase fish food at koi places around us but they just went out of business due to unfortunate circumstances like selling diseased fish.
We are grateful PetSmart is just down the street from us. Convenience is so important!
I knocked down a couple stars as their front automatic door is not working and I didn’t see any dogs for sale? I thought that was strange.
Come here for your pet needs. They do have friendly sales associates here to help you! They do open at 7 AM if your pet needs grooming. I thought that time is convenient before one has to go in for work!

Prices and people are great! Everything you pretty much need at a ok price if you need it asap.

Ever since my first new puppy, I’ve been on a search for the best and most reasonably priced pet store.
Petsmart is definitely up there on my list. They almost always have deals going on, such as buy 2 treats get 1 free or buy one toy get one 50% off. Usually these are inexpensive items. Right now, there is a deal for Halloween toys so get them while you can! I believe you need a membership to receive the deals, but they only require your number and email address. They don’t spam your inbox either.
I usually purchase treats, nylabone toys, and the leashes/​collars. They have a lot of treats, foods, clothing, beds, toys, etc to choose from.
The only downside of this place is that there aren’t a lot of workers. They have multiple registers but every time that I have come in, there’s only one register open. However, the workers are top notch. Their customer service suffices for me. They definitely help you when you have questions.

You’re one stop shop for all things animal!
PetSmart is my go to place for crickets and super worms to feed my bearded dragon. Their prices are great and the lifespan of the insects is better than standard. I love shopping their discount toys for my dog as she tears any and everything up that I get her (she’d rather play with the squeaker than the entire toy).
However, great insects aside, I find the layout of the store confusing and the merchandising messy. When I take the time to look around to see what’s offered I feel like I get lost and then get distracted trying to sort through stuff.
Overall not a bad store. Prices are competitive and the staff is friendly enough. The corporate office just needs to come in and revamp the layout to improve the overall feel of the store.