T-Mobile

Customer service and tmobile store is not in sync when it comes to customer account. Tmobile store rep refuses to do anything unless a memo is placed on the account. Memo was place 1 week ago and tmobile store rep says they need a new one. Customer service told us that the memo that was placed 1 week ago should be valid. Still had to call customer service twice to just to make sure it is done.

I switched from Verizon to T Mobile. We brought 3 people in our Verizon account, one of them had a relatively new Motorola Droid Ultra purchased from Verizon.
The sales rep, (his name is Preet) should have said «you’re phone probably won’t work on the T Mobile network but check the IMEI code on the T Mobile website to be certain.
What he actually said was words like
— Oh yeah, my Dad has one of these, it’ll work.
— I have a Moto X, it’s the same phone only with a bigger battery.
We switched to T Mobile and the Droid Ultra would function fully except texting which didn’t work. Made many many calls to T Mobile tech support, Motorola tech support, and of course the Droid Ultra did not work. This added $ 450 to the cost of switching over because we had to purchase a new phone to replace the Droid Ultra.
What bothers me the most is this: Preet is a T Mobile employee, pink shirt and all, yet when I asked T Mobile for some consideration like a few bucks off the phone, or a bill credit, it fell on deaf ears. The assistant manager did offer a free phone case. «Hey I’m reely sooree but that’s all they let me do. Thenks…»
Buyer beware, don’t seek or accept technical advice from the store sales people. Verify these things independently for yourself like I should have.
I will save money by switching away from Verizon, no doubt and I figure after a couple of years the savings will have paid for the cost of the new phone. I’m very disappointed in how they misled me in this deal.
One last note, when you walk into the store they call out something like «welcome to the «un-​carrier». On this point I agree with them. T Mobile is the un-​carrier.
UNknowlegable, UNaccountable, and UNfair.

My family and I have been going to this TMobile location for years. We have paid our bills there and bought many phones here. They seem very helpful when you’re buying a phone, but often I find at this store (and with TMobile overall) that they say one thing to make a sell, but do another in practice.
The final straw was when I went to the store on the advice of a TMobile rep to change out a phone I had been having problems with. I told the representative in store why i was there, described the problem I was having on the phone. Clearly he didn’t want to help me since I was not there to buy anything, his demeanor said i was annoying him. After performing a diagnostic on my phone he told me nothing was wrong with my phone. I told him again that i had consistently been having a problem with it. He said, well nothing is wrong with it. So I responded «So you’re not going to help me.» He said no he would switch it out, but again irritation and annoyance was clear in his body language. He then offers to switch me up to a new phone. He offers to switch me to another phone, which appeals to me since I was consistently having problems with the same model. Then he tells me I can’t switch, no explanation forth coming, just I can’t switch. I have to ask him to explain why. He tells me that the jump policy that I had been told was on my phone didn’t apply because I had to pay all this money, which was exactly the opposite of how it was described to me when I got the first phone with the jump policy. On top of that, he couldn’t switch it out for a phone in the store, I had to have one shipped to me.
Overall, the customer service was shoddy. He didn’t want to help me with my problem, clearly i was bothering him. I, like other reviewers here, have noticed a consistent dishonesty in their representation of policies and services vs. what is applied later down the line. My advice is to stay far from this store if possible. Actually my advice is to stay far from TMobile overall.

its ok .so far all the sales people are sharks. i just order online easier and no bs either i just need a case.

This location is the one I go to when I have any questions or concerns about my account. Being fairly new to T-​Mo I always have things I’m confused about and when I come in got help they are always helpful.
They don’t ever try to up sell you too excessively on their products or services and at the same time I feel they are trying to get you the best choices for your service.
I’m so glad my family switched over to this service from AT&T, it’s a much better overall experience.

AWESOME! This review is up to date and seems a lot has changed since the last few reviews below.
Very Helpful staff. They were VERY busy when i walked in, but I was still greeted twice from them. One from saying, «welcome to t-​mobile» while helping a customer, and another taking time to come to me and add me to the «waitlist». When i mean busy, there were about 6 staff and every single one busy with a new customer.
SHAZ — He is Awesome. Helped me in every way possible. Awesome customer service. Made sure that i was taken care of and everything was working properly.
I would recommend this place to the «other» T-​mobile store down the street.

I was helped by a young female employee, who seemed charming at first, with a tongue ring and slurred speach that I could hardly understand but really tried to focus while listening. She claimed I’d get a discount and no down payment.right. I don’t want freebies and handouts, just don’t b/​s me. Long story short I believed her and went in again to purchase, everything she said was b/​s, and she didn’t really care much about misleading. So I got two phones elsewhere after she failed. Horrible service, go to the T-​mobile on calvine rd. a few miles away, muuuuuch better.

The store is clean, but that’s about the only redeeming quality. For the size of the store the selection of accessories was minuscule, and I ended up waiting over 20 minutes just to buy a car charger because there was only one guy working. He annoyed me too… he was very pushy and although I realize it’s his job to sell, he was very aggressive and didn’t know when to let up. Once I got to the counter, he decided to read up on my info too, instead of just cashing me out like he should have. Preet was his name, I believe. Definitely not ever going back to this location. Parking sucks, also.