Windsor Elk Grove Care and Rehabilitation Center

If there were a zero star option I would award it here.
My dear family member was sent here to get physical therapy and regain strength after a stay at the hospital. Unfortunately the health of my loved one has declined rapidly. The physical therapy that was promised was recieved only a few days in the 10 days of the stay. In addition to that they became very sick. Began vomiting after the stench of cigarette smoke on one of the employees assisting brought on nausea.
Upon my visits to take my family to scheduled Dr appointments they demonstrated an unorganized and less than helpful service. Requiring 30 minutes of attempting to tracking down information I dropped off the week prior with no success before just taking my word for it.
All of this in an environment that felt more like an asylum than a place of healing.
DO NOT LET ANYONE YOU CARE ABOUT GO TO THIS FACILITY!

Since my mother was taken to the Windsor Care Facility at 501 Jessie Street in Sacramento she has been hit by other residents, held down against a man/​presumably a male nurse and forcibly given shots. She is conserved by the Public Guardian in Eldorado County. When I have called to complain they dismiss it as being my mother’s imagination! The place is for very disabled seniors who walk around like Zombies. My mother is very high functioning and is placed in appropriately by the Public Guardian! The woman who runs this care home is rude and could care less. I’m fighting to get my mother out of this hell hole!

My mom was admitted here for phys therapy and rehabilitation. Since this was the reason to be admitted I will start with Phys and Oc Therapists. First off they have a large team. At Eskaton they only had 2 ladies who were not able or comfortable with moving my mom. This place had a full dedicated staff and my mom really got good benefit from them.
Second, this and any place thrives on the hard work of the CNA’s. CNA’s are the backbone to these type of facilities because they have to respond to ever call and execute all custodial needs (bathroom, bathing, feeding etc). The CNA’s here were all so sweet, warm and friendly (with the exception of one (she seemed to busy to be warm or available.) Everyone was kind and courteous to my mom.
The nurses were ok… they were only there during meds administration. A little higher than thou-​ish, but not to the point of rudeness. The issues I did experience here was the first day the nurse did not give my mom all her meds and I questioned her twice before she checked (twice) and realized I was right and my mom needed her heart pill. Same heart pill was omitted from her discharge instructions which resulted in my mom missing doses once she got home while I was calling and investigating why, when, the Dr ordered for her to stop that medication and if anything was in place to substitute. Mom discharged on Sat and on Mon a nurse informed me that it was an error on their part. If I hadn’t been on it, it would have been BAD.
To me the receptionist is that face of the company and the first person to make u feel like your investment of money and faith is in good hands. The receptionist at Windsor is so RUDE. I came in every day and she never acknowledged me. I would smile and say good morning and all I got was crickets and a deaf ear. Anytime I asked basic questions she was hard to understand and very cold. She would sometimes even say hi to people in back of me as I would sign in. My brother got the same treatment. They have a public phone there that does not work and if u ask her to use the phone, she wont say its policy, she would just refuse. Also my moms BFF called her to verify room # and she told her twice (2 separate calls) that there was no one admitted with my mother’s name. I was appalled that not only was she rude, but also useless.
Also the one CNA that I wasn’t a fan of, during her shift my mom’s roomate was attempting to get out of bed, her bed alarm came on. I told the roomie to please stay put and I pushed the call button and left to look for a CNA or nurse. Everyone was busy on the CNA side so I asked a nurse to please come cause my neighbor was going to fall. She was too preoccupied and didnt come. I walked back to the room and saw my 70+ recently knee operated neighbor with dementia fall right before my eyes. I screamed for someone to please come… Finally 3 ladies came to help her up.
In my opinion this fall could have been avoided with more available, less stressed out staff. Of if the Nurses were more proactive to help CNA’s. I know that if I mom had feel like that on the blood thinners she was on… would have been BAD. All in all my mom loved this place and the care she received. All I can suggest is that if you as a family member be THERE as much as you can. CNA’s and nurses are human and not perfect so its up to you to fill in the cracks. And when you go, just know that after admission the receptionist will turn into an evil c u next tuesday.