Enterprise Rent-A-Car

Friendly staff, fast and efficient, even in the freezing rain. We were in and out in a flash. Our rental was so nice and clean. We love Enterprise and will be back again the next time we are in Elkhart. Five stars for the folks at this location.

I was not very satisfied with my last visit. It would be nice if they didn’t schedule 10 pickups for the exact same time. I waited 45 minutes beyond my scheduled pickup time for service.
The real issue for me was the fact that I was charged for an extra day after I had returned the car. When I called to ask, the employee was quick to fix the problem though.
It would also be nice if the price that you paid was the price shown on the website. Renting a car from here is about as bad as buying airline tickets. You don’t pay anywhere near what is advertised. It makes me sad.

During the last two occasions that I’ve rented from Enterprise (two cars within one week), there were fuel amount issues on both vehicle rentals where I was instructed that the vehicle was full and to return full OR ELSE A BIG FINE! Car #1 — when I picked up the fuel level showed ¼ tank. I made the call immediately to the desk before driving off but had to stop and get gas before I left the airport! Car #2 — same scenario, I was instructed vehicle was full but it only had ½ tank at start up; again, I had to call front desk to report before departing airport! In both cases, I was paranoid that my credit card would be charged anyway for leaving the tank at same level when I first picked up each car. In closing, this is management issue between the manager and the lot porters that are suppose to check these boxes before the vehicle goes out to the next customer. It’s sad but good customer service seems to be the ways of the past for many.

The car was very clean and drove nicely! And they staff were really friendly. They also made a follow up car after I rented to make sure the car was doing good. Would definitely rent from them again.