Einstein Bros

The food here is above average. I have enjoyed everything I have eaten here. That being said the service is absolutely dreadful. If you would like to wait 20 minutes for a bagel, this is the place for you. The drive through is an absolute joke. I’ve waited for over 25 minutes in it at one point.
If you have lots of time, eat here, the food is good. You could, however, probably make the same thing at home and save yourself some time.

I decided to give Einstein Brothers Bagels a second try today. Once again the place was dirty and when I voiced my opinion to the first cashier about my previous visit, I was told she gets that complaint all the time. WHAT? So you telling me this establishment is getting the same complaints all time and they don’t seem to care. As I was on the verge of just not purchasing the item and just walking out I was greeted by Marion the second cashier. She happily took care of my complaint and my latest sandwich and service was much better then my first visit. This time I don’t feel like i waited 20 minutes to get robbed of $ 8. Thank you Marion for your great customer service.

Einstein bros are one of my favorite bagels bakeries.
But at this specific location I had to deal with a racist rude nasty cashier, hope they will do them self a favor and fire her the time is 10:22 April 13^th she was working on the drive thru.

The range of prices vary from very cheap for 1 bagel w cream cheese, to pricier if you choose something fancy like a turkey bacon avocado bagel. overall the food is great, service fast, and then you can sit and talk as long as you want! unlimited good tasting coffee refills, tea, etc. they have freshly squeezed orange juice and lemonade too. I’ve been here 3 times and very happy.
not really sure why people gave this place bad reviews… it sells reasonably priced delicious bagels in lots of interesting forms, has good coffee, lots of tables where you can hang out with friends, what more do you want? if youd rather go to starbucks, thats fine, just go to starbucks?

Cinnamon Raisin bagels are my fav! So fresh and delicious! Excellent food and excellent service from Laci! Thank you, I’ll keep coming back!

My rating goes to its bagels only. I have not tried anything else here. I got a sesame bagel, cranberry, and cinnamon raisin to go. I ate them later that day, and when I did … in my opinion, these were the best bagels I’ve ever had! I was so surprised at how good they all were. Maybe it was just a good day, but wow, these were all so good. I was surprised by how crowded the place was, and also by how dirty the floors were too, but i won’t judge until i eat in next time. I’ll be going back again … I hope it is a good as it was this time.

Meh. Haven’t been to an Einsteins in a while and remember why. Hint people who work there; if you drop a bunch of food on the floor and leave it there all day, people can see it. Cleanliness was subpar and they were out of many items. Two stars at best.

Every time I go to this location they forget something in my order… Every time. Service can be rude and unresponsive. Foods pretty good, when they get it right. Einstein smoothies are very artificial. Their frozen drinks are okay, but other locations make it better.

Food was good. We were here early on a Sat am. Long line but it did flow. No overly long wait and everything was hot and fresh. Our 1^st time here and manager was taking orders. We didn’t really know how it worked and he wasn’t overly patient with us. Girls at registers were much nicer.

I can make better bagels, based on the price. The bagels were also tinier than the palms of my hand! Also, the customer service there is not the best.

This review comes after occasionally stopping in over a 3 year period. Nothing has changed, the poor service is a constant. The only explanation for the regular business that this establishment does is the lack of a competitor. Panera Bread would be a huge hit and you’d see Einstein disappear in a month. Why? The food is fairly good but the service is terrible. Terrible. The staff are surly and often ask you to repeat your order 3x, then they still get it wrong. Waits of 15 minutes in the drive thru are not uncommon. I rarely hear «thank you».
I blame this on the management. Perhaps they are incapable of paying their employees reasonable wages. Or maybe they just have no idea how to run a business. Either way, hiring stoner kids and angry staff does not reflect well at all on the Einstein brand (other places do a much, much better job!).
Here’s an example. Pull up to the drive thru at end of line of 5 cars. Wait 5 minutes before reaching order station. Order 2 bagel sandwiches and 2 fruit smoothies. Get asked to repeat the order. Twice. Then a gruff «pull around». Get to the window after another 5 minute wait. Cashier takes another 3 minutes to get order to me. Smoothies are only ¾ full in the cup. I ask where the rest is and the reply, a flippant «I’ll get you next time». Dude, really?
I’m really not expecting much, but the bad attitude makes me question why I hand over money to these goofballs.

I got moldy fruit cup. Their QC could be improved for sure. When I pointed it out to the cashier, he basically took it back without saying anything, hang around and talked to another coworker. Then he probably realized that I still stand there and wait for a response. He looked around and got me another fruit cup, saying «here you go», like it is part of regular business. I will probably not come back any time soon.
The sandwich is just OK.

I’m sitting in my car in the parking lot as I write this because my experience was so unpleasant that this couldn’t wait.
The food here is just OK. Nothing too spectacular to report. If you’re craving a solid bagel sandwich I would tell you to drive further down the road to Panera. I do like the choice of fruit that comes with the sandwich– so there’s your extra star.
My main problem with this place, which is why I rated it so slow, is the service. You order in one spot, wait to pay and then wait for your food. I don’t think it is a bad process, but could be done much faster with more people working. During the lunch rush there was only one person on the food line while one person took orders and another person handled the cash register. I think the man working the food line must have been in charge because he was bossy and incredibly rude to the other staff. He told one of them that he was «working with idiots today» in front of other customers and continually critiqued the process of locating customers that had sat down while waiting and offered no suggestions to improve it.
This place also does not have a good concept of what their ingredient/​supplies demands are. While I was eating, I saw one of the employees walking back from grocery store with lettuce, napkins, toilet paper and a few other items. Maybe if you didn’t have to send our your staff to replenish staple items your assembly line would be more smooth?

The store was dirty. The food was barely mediocre. The problem was the ingredients are shite particularly the tomatoes. The coffee was truly awful. The customer service was okay, but some of the workers were just subpar. I would boil this down to a management problem.

Been to this location a few times for lunch during the week. Its an ok place, but nothing at all wows me about this place. Sandwiches are way overpriced and most of the items are already pre-​cooked. They also have a VERY confusing and disorganized ordering system, where at the first counter you place your order. Then you walk down to the next one and pay for your order. Two times I have gone (not even busy) I have paid for wrong orders and it was a huge hassle for them to fix it.
Most of the customers I saw inside the few times I’ve eaten here were seniors reading newspaper or a book, and getting up for free coffee refills. Don’t get me wrong they are customers just like you or me, but I figure most of them come to this place because they have a morning/​weekly routine, quiet place to read, and free coffee refills.
Like I said nothing wows me about this place to give them anything over two stars. Only thing going for them is that they offer a lot of different sandwiches and all can be ordered on a bagel.

I like the bagels here but it’s not worth the wait-​inside standing in line or the drive through. I don’t get their system, order here ad pay there. It’s disorganized and time consuming while the cashier tries to match your order. I’ve paid for wrong orders and it’s a hassle for them to correct it. Also, how in the world do you you run out of regular coffee at 9:30am. Anyway, coffee is pretty bad being a coffee snob that I am. Oh, and I got reprimanded for confusing lox with salmon when placing my order. Yeah, not going back.

There is nothing here that sets this place up for anything but two stars… Overpriced, crowded, and everything is pre-​cooked. The bagels are too bad but everything else seemed like plastic. Only stop in here if you need a quick bite but do not expect greatness.

Nice concept; flawed in execution. Service line could not keep pace with even a modest sized crowd (see many other Unilocal reviews).
Indoor air temp 62 degrees. Must be 90+ decibels of a background din that hurts the eardrums. Sitting on the dining area, I could not hear myself type this review. Breakfast fare is tasty enough, but the atmosphere detracted significantly.
Bottom line is this is a fine carryout venue; pricing is fair and you do get what you pay for. On-​premises eating simply is too much of a negative experience in terms of creature comforts. I’ll take my hard-​earned rubles, yen and dinars elsewhere.
I’m done here, forever.

Stopped in on a random Friday morning, what I thought was after the morning rush. Unfortunately this was not so. You wait in line and order at one location, your order is completed in between as you wait to pay or pick up additional items at another location. The line did not move quickly, as the poor cashier at the end had to collect orders, make drinks and take money. While on the line, other workers are offering to help someone who is clearly behind on completing orders, she profusely declines the help; of course, despite a line of customers waiting for food. This system made no sense to me. My food came out before I could pay. I had to wait in line having to wait with the food which you hope would be warm… once it is actually time to eat it.
I chose the everything bagel with salmon, cream cheese, and all the fixins. The bagel was fair to middling at best. I definitely had better bagels and a better salmon sandwich. There was an abundance of cream cheese and IMO an minimal amount of salmon. It just didn’t match.
The busyness of the location, and the inability of the staff to keep up, in addition to fair to middling bagel… nah I don’t think I’ll be back.

Ordered a plain bagel with cream cheese + an iced latte. The drink came out way before my bagel did; the wait was too long in my opinion. Yes, it was pretty busy Sunday around 11am, so everyone’s waiting long for their food.
This is actually my first time trying out Einstein Bagels; the food and latte tasted good. Besides the long wait, they said they ran out of the milk (skim) I wanted; that was a bummer. I think next time I come, I’ll try other sandwiches on their menu at a non-​peak hour…