Mr Tire Auto Service Centers

I will absolutely NEVERRRRRRRRR ever give my business to Mr. Tire at this location for as long as I am on this EARTH.
I scheduled an appointment to have my brakes looked at and I was appalled at how much more expensive their estimate was than the dealership (who is specifically trained on the make and model of vehicle I have). Their estimate came in a couple hundred extra from an amount quoted to me by my dealership.
I inquired when is the earliest that following week I could schedule an appointment and they informed me the price I was quoted was only good for that day. «But if you do business with me I can try to bring it back down. By next week there may be different specials so it could be a couple hundred more by the time you schedule.» As he was running down the schedule of fees and services I needed, he spoke so fast as to not allow me to retain the information and probe for further questions. When asked for a copy of the charges (with full understanding that price quotes are likely to SLIGHTLY deviate from their original quote), I was given a piece of paper with ZERO ballpark figures and in small print a list of recommended services.
I left Mr. Tire and was handed my spare key and a bag of nuts and bolts (to which I STILL can’t figure out where they came from).
The entire cabin of my vehicle smelled like someone lit 12 cigarettes and just went to town.
They had also spilled something I had in my vehicle and made NO attempt to clean up their mess.
A week later as I am reaching for a few dollars I had stashed away in my vehicle for emergencies, I realize my money is GONE. My money was not kept in the coin tray as most keep their loose change, so I KNOW they were doing some serious digging where they shouldn’t have been.
I URGE you to NEVER EVER EVER do business with Mr. Tire. You will be among a number of unprofessional and sketchy people. Not a company I would ever trust doing business with again and certainly not a company competent enough to provide optimum and ETHICAL service to their customers.
Please read other reviews of Mr. Tire, not just the Ellicott City location, but several throughout the area. They have an extremely bad rep and it is not worth the risk. Mr. Tire, you have provided the absolute worst service I have ever received at an auto-​parts location. Hats off to you and your untrained staff for continually disappointing their customers.

They really really helped me out. Steve is awesome, nice guy and great to work with. Id recommend

Mr Tire did use to be good but no more, the staff are liars, rude and unprofessional, they need customer service classes to learn how to treat customers right! I know «Brittany» come and reply a copy/​paste message and ask you to contact her! lol Hey Mrs copy/​paste Brittany please do not waste your time, because I won’t contact you! well the problem is not from this or that location it’s coming from all the MT locations and all people complaining about service and lies and it seems it’s going up! Look at the rating on most MT on Unilocal some hardly got 2 stars! Stay far from MT and go instead to Merchant Tire!

Don’t even for a split second think about taking your car to these negligent idiots. Went in for a oil change and tire rotation and declined them trying to tell me that I needed new brake pads at 30k miles. As I was pulling out realized I was missing 4 lug nuts and my front tire wasn’t even remotely fastened in, putting me and my family’s life at risk. Stay far far away

Worst place ever. Never go there. Rude. One of the mechanics is a little punk ass. Asked for a small favor to loosen up the lug nuts on my tire. Willing to pay. Willing to do it myself if they can loan the iron to me for a minute and pay for use of the tool. My car is on their parking lot already. Answer is NO! Too busy, no loan of tools even though that mechanic is taking the tool on purpose to show me but won’t help or loan it to me.

avoid! They will damage your vehicle! Where to start. Called and they said they had a 1:30 appointment open. Show up, no one else is waiting in the shop. They took 1 hr 45 minutes to start work. Asked me what kind of oil I wanted, I stated whatever is recommended by manufacturer. They told me mix is fine. They came out and said they couldn’t rotate my tires becausei didn’t have the key lock. I said it’s a new truck, I’ve never seen it. So instead of being helpful they just let it go so they didn’t have to rotate them, later found the key attached to the jack. Left, truck was running like crap. Looked at my manual, I need full synthetic blend, so now theyve put the wrong oil in. Have a friend help me change the oil, since I’m already out a ton of $, and found that they did not put my oil cap back on and left the funnel in. Oil spewed out all over the engine compartment and I can’t get a replacement oil cap in any store. Has to be ordered. Now air is being sucked
the engine. The funnel had written on it in permanent marker «Steve’s. Please Return». So I’m kindly returning the funnel and getting my money back. They are the absolute worst!!!

Avoid!!! I would give these amateurs zero stars if that were an option. I had questions about replacing tires on the my 4 wheel drive vehicle to which they gave me the exact WRONG advice! I have come to find out that my vehicle needs all 4 tires replaced at the same time so the 4 wheel drive functions correctly and doesn’t damage my drive-​train. When I first asked about this they told me replacing 2 would not cause any damage… WRONG! I could tell something was wrong and that my rear-​differential was acting funny after I got the 2 new tires. I did some research online and found that all 4 tires need to be the same brand, model, size and wear. The «experts» at Mr. Tire were about to cause significant damage to my vehicle and didn’t even care! When I went to a different location (I don’t trust the clowns at this Ellicott City store any more) they also agreed with the research I did online. Also, balancing for my new tires is supposed to be included and it was NOT performed. I can tell because the weights on the rims were not moved after the new tires were mounted. You mean to tell me the old tires and new tires are exactly the same and didn’t require any adjustment to the weights on the rim? THEY’RE A DIFFERENT MAKE AND MODEL!!!
Don’t trust these guys… they have no interest in making sure your car is safe to drive!