Visual Changes Salon & Spa

I wish there was an option to give no stars. I will never forget the HORRIBLE haircut that I was given. I left in tears and after my mom sent me back to get it fixed the stylist was obviously annoyed and proceeded to make the haircut even worse than before. If you do not have perfect straight hair– DO NOT GO HERE. They don’t know what to do with curly textured hair

AVOID THIS SALON AT ALL COSTS!!! I’ve been to several different Aveda Salons all over the country because my husband is in the military and one of the first things I do when we PCS is find a new Aveda Salon. I can honestly say that I’ve never had a bad experience with Aveda until this Salon. I was seeing Kara/​Cara and after coloring my hair myself (first time ever!) a dark red with purple, she said the only way to get it out was to color it black and then do highlights for 6 – 12 months. I trusted her at time because I’ve always trusted each stylist at Aveda and if she thought this was the only way well then what could I say? I didn’t know at the time that she was wrong. When I came in for my appt for highlights we talked about what my highlights would look like and she showed me an example and I was excited to finally brighten and lighten up the dull black color. 3 hours later I’m staring at my reflection wondering where the highlights are… is it the lighting? Do I need to get closer to the mirror? Yes. I did. Upon closer inspection I could see highlights that were about a shade lighter than the black. I was so upset. I asked my stylist what happened and she started talking in circles and not answering my very simple question– why didn’t my highlights look like the example she showed me? I couldn’t get a straight answer out of her. I was close to tears and I just wanted to leave so I paid over $ 200 plus tip (it was Christmas) and ran out of there before I lost it. About a month later I decided to call other Aveda salons in the area and tell them what happened and hear what they had to say. Every single stylist I spoke to said applying the black color was the first mistake. There is a way to remove color, it just might take a few times. They were all surprised I wasn’t offered this option. Now I’m pissed. I’ve tried to speak to the manager of the salon but she refuses to call me back. I’VE CALLED OVER 5 TIMES AND LEFT MESSAGES EACH TIME. The receptionist even told me SHE GAVE THE MANAGER MY MESSAGES AND PHONE NUMBER so it’s not like she isn’t getting them. SHE IS IGNORING ME AND HIDING! At the very least she needs to offer a full refund. I guess she doesn’t want to talk because she knows one of her employes really messed up. Talk about adding insult to injury. I will never return to the salon and I urge others to avoid it as well.

I have never had the worst experience at a salon. I don’t write a bad review if the stylist is bad. She can’t help it. However, the service was very unprofessional. That is not acceptable. It’s an expensive salon so I expect a nice service. I made an appointment 6 weeks ahead. I got a call and they asked if I can change it to a different time. I was nice enough to agree that I could change it on a certain day as I work full time. The receptionist told me she would call me back. She never did. So I called her a couple days later to confirm. She said she did not even have me on the book now (my original time). I said what happened and she said my original appointment is now blocked. What!!! I reminded her that I just spoke to her couple of days ago and mentioned that she never called me back. She said she remembers everything but doesn’t know what happened with a rude attitude. I asked her if I could speak to the owner and she immediately said no. I asked her to let the owner know to give me a call back. I haven’t hear from them since.

My first and last time there. I got a wax done there and I felt like I was being arrested. There was this huge bright light that you may see if your getting surgery done. I thought well if it makes them do a better job, ok. The music stopped 2 minutes after I was laying down and she didn’t turn it back on. It was very awkward the entire time. After she was done I wanted to check and make sure she got all the hairs. She had left hairs in many spots. I had to call her back in and when she was done I looked again and still left hairs. One or maybe a few I would have let go, but it was more than that and obvious. She was just doing a half a** job. I didn’t call her back again because I felt like I was being a pain for calling her back in to do the job I’m paying her to do! I was charged like $ 70. It was a very expensive job that was half done. I should have complained, but she was standing right there, it would have been akward. I’ve gotten many waxes before, but nothing like this. Don’t waste your money on waxes there, I don’t know about the other services.

I love Amanda!!! Every time I have a massage with her I feel reborn. She is amazing! i haven’t had any other services yet. The amenities are clean and fresh. I like it there

I so wanted to love this place since my friend recommended it; however, I had a really bad experience. My poor experience started before I got to the salon. I was running a few minutes late (legit not even 10 minutes) and when I called to let them know, I got a snotty «well, I think she can still take you.» Wow. Thanks? Usually this type of response is only warranted when the client is like 20 minutes late and I totally get that, but for 10, really?
I had a quick consultation and thought I had clearly expressed what I had wanted, but I obviously did not communicate clearly enough. I wanted an ombré that was dynamic but well blended. I got neither. When the color came through initially, it needed to be toned down a lot — which they were able to do — but I had to dry my hair myself. I was shocked at how my hair had turned out. There was almost a straight line of where the color started, so the top of my head is dark and mid-​way is extremely light and the ends are medium. It is funky looking and definitely not an ombré.
Moving onto the cut… well half a cut. I asked for an angle and some long layers. I got the angle but no layers. I have really long hair so without layers, it just sits flat.
I made an appointment for a correction on Saturday, but most likely I will not keep it. I really do not feel comfortable letting them touch my hair again.
You’re suppose to come out of a hair appointment feeling like a million bucks, not two pennies rubbing together.

Not happy with this salon. I gave them 3 chances, first visit ok, second visit so so, third visit was a disaster. After their final chance, they wanted me to repay to fix my hair. Had a cut and color each time. I am getting my hair fixed by a new salon. I hope they can fix the raccoon tail color and chopped layers Visual Changes gave me?

Good experience. There are not a lot of salon spas around here close to where I live, so I found this place on Unilocal.I made my appointment for 2pm on a weekday. The place is about 15 – 20 minutes drive from my place not during the rush hour. Got a 30-​minute massage from Stephanie, a facial and a waxing with Hannah. I needed to do something for myself and relax a bit. Atmosphere was very spa-​like and they have drinks, water and tea. They also use Aveda products, which is a plus because I am familiar with the products. Make an appointment, but they will also take walk-​ins if they have openings.

Everyone was very friendly, the stylist was very nice and easy to talk to. My only complaint is with my highlights, she didn’t get down to the root and I could see some of the difference in the dark color and the blond and it was right in the front so will have to get my hair down much sooner than I usually do. I wanted to try a different place out but guess I will go back to the place I had been going to for years.

My favorite salon thus far.
Disappointed I found this salon 2 and a half years into being stationed here but I’m glad I did. Got a much needed cut with Sarah. I told her that everywhere I’ve gone, they haven’t really listened to me and I don’t see a difference walking out of the salon.
I’m glad to know she was very knowledgeable about hair and explained to me everything that was going on with my hair and what she was about to do.
Got a complimentary hand massage. Awesome environment. Toured the place. $ 10 off coupon for your next visit. Pamper me points program. Super excited. Bought a few Aveda products and I just love Aveda concept salons. Thank you Sarah for taking the time on my hair… see you in September! Ready for the fall transformation. :)

I found this place by chance searching for hair salons that do locks of love. Crystal was my hair dresser and she was great– she not only had ideas but was also honest about what would and would not work for my face and hair type. The people there are great and the atmosphere is very relaxed and welcoming. I love my new hair cut and highly recommend this salon.

Visual Changes has been my salon and spa now for almost a year and a half and I just moved out of the area so I’m very sad to be leaving it behind. I wanted to make sure that I leave them an outstanding review because they truly deserve it. Fran is fantastic at facials and waxing. Amanda is great at massages and listens to make sure you get what you want. Erin has been cutting my hair for the last year and I will really miss her. Also, the front desk people are worth a mention. They are very professional. They are young as most receptionists in salons tend to be, but they are either very well trained or the owner hires only very good girls. Every time I’ve called they ask who’s calling and when I say it’s me they know who I am and usually can anticipate what I’m calling for. I will really really miss this salon… moving sucks :(

I had a living social for a massage, facial and pedi. The price was great and it approx. 3 hours of relaxation. The spa was nice and everyone there was very nice. I found the massage to be a little too «soft» but i wasn’t sure how to say I wanted more pressure and she never asked how the pressure was. My facial was nice however there was a lot of residue left after and I’ve never had that before w a facial. I loved the pedi and Erin was great. They use Aveda products, which is a PLUS. I would definitely go back for a Pedi and maybe a massage if I make sure to ask for more pressure. The rooms, décor and furnishings were nice. The service was very good and that would make it worth going back again.

Whether it’s a beautiful cut and color from Sarah, a rejuvinating facial from Fran, or an amazingly relaxing massage from Amanda; Every visit to the salon is out of this world! I will never go anywhere else!

Having absolutely no expectations when I went there (I’ve been burned by spas before!), I couldn’t have been happier with my experience! It sounds cliché, but everyone was helpful and seemed genuinely happy to take care of you. Plus it smelled wonderful! I was offered drinks, to take my coat, to put my feet up… As relaxing as it can get! The only complaint I have (cause I always have one!) was the facial was a bit rough for my tastes, unless you like to have your skin sloughed off like a meat pulverizer? Other than that, my pedicure and massage were out of this world! I will most definitely be back!

I love visual changes.
As soon as I walk in I am relaxed. It smells so good! And you are immediately greeted by a friendly face.
The wait is normally not very long, but if you have to wait they have a drink station and comfortable seats in the waiting area.
Erin does an amazing job on my hair. She always has great suggestions and I am always happy when I leave.
Haircuts aren’t any more expensive than other places but the quality is so much better.
I hope to be coming here for many more years.

I haven’t been to an Aveda Salon since I moved to Maryland a few years ago. After trying several other places in this area and always walking away dissatisfied with the end result or service, I decided to give Visual Changes a try.
From the moment I walked in, through getting my hair cut, and then receiving an amazing facial I was at complete ease and was waited on hand –n– foot. At the end of my experience I walked out completely refreshed and rejuvenated. On top of it, Ed did a fantastic job with my hair.
As C.P. states, Visual Changes is the perfect balance between «high end» salon and spa. My hair cut was less than I pay at another place, but better quality. My facial for an hour was $ 70, which seems to be the going rate.
Visual Changes has earned my business!