Cignot

**If you’re new to vaping and don’t have a lot of product knowledge:
My first couple of visits here were pretty pleasant — even though they didn’t really do anything to make me feel comfortable. For example: I’m pretty intimidated by products and what they do or why I need them. So when I would ask them questions, they pretty much responded with a tone of «you’re an idiot». I’m reelatively new to vaping — I stopped smoking a month ago and was trying to find something to supplement that.
Anyways, my last visit here was the last time I’ll ever go back. I brought in a tank that I had purchased from another shop and I needed a new coil. they proceeded to say that I bought some crappy tank and that theirs were better. I mean that’s great for you, but I like my tank so let’s move on to finding me a coil. This one short white dude with gray hair sold me some coils and we put it in and it was great. I go back to work and all my e-​juice was gone and my tank was leaking everywhere. I called and told them what happened and some guy told me to come back so they could check it out. I asked if I could get a refund and he said that he’d take care of it. I also wanted money back for my vape juice because it was completely depleted. I go back and the same guy that sold me the coils was like well it doesn’t fit your tank. Dude. You sold it to me so why is this my fault? I don’t know sh! t about coils and tanks which is why I come to these shops. They ended up giving me a refund and continued talking ish about my new fave shop iVape Bar down the street.
I never went back after that. when I stopped by iVape and told them about what just happened, they went out of their way to accommodate me. Dean’s a great guy and he’s so helpful and knowledgeable — unlike this shop here.
Other than being the cheapest shop for e-​juice — They’re offficially blacklisted for me. I’ll pay a little extra somewhere else since the obviously don’t appreciate my business. Also talking ish about another shop is so lame.

I have to say Vicki with Cignot is the best and I will only buy from her from now on. She is a class act who cares about her customers and runs an awesome business. Cant say enough good things.

Let me start by first saying, Vikki from Cignot is by far the best Representative of any company i have every had the pleasure of speaking with. She is Very pleasant to communicate with, Very informative, Has Quick response to emails and knows how to track down what you are looking for with very little information provided to her.
I started going through Cignot for my Vapor needs about 6 months ago, I started off with a small starter kit that i was happy with for about a month, then it was time to grow up and go with something different… So i found their location in Elmhurst and decided to stop in… The store is smaller, Clean and very easy to shop at… The Employees care about their customers, as the amount of time they deal with one to help them figure out what would be the best setup for them is amazing. The do not try pushing a product onto you, They take the time to explain every product that you have questions about, they show you how the products work and are informative about the cost, replacement parts needed to maintain it.
That being said, A few days ago i contacted Vikki via email requisition information on a product that i saw last time i was in the store, and with very little helpful information from me «I have a Hard time remembering things» she was able to suggest what she thought i may be looking for… after looking at what she had sent i still was unsure if it was exactly what i saw the last time i was at their shop…“I should have just listened to her”!!! so after a 1 hour drive to reach their store, i went in and spoke to the employees about what i was looking for … i was unable to pull up my communications with vicki on my phone at the time so once again i had forgot what i was looking for…“Back to the memory loss, Pretty sad at 39 i can’t remember things” so after a few minutes of help from The lady i was working with she said a few product names that opened my mind back up… and would you believe, what i was looking for was Exactly what Vikki had recommended in the first place… I could have saved myself a trip but on the same token… I like instant gratification so being able to buy it and have it all in the same day is the BEST!!!
I have purchased the Istick with the Delta 19 tank with a select mouthpiece, Amazingly enough it came fully charged, the lady i was working with showed me the ins and outs of how to change the parts, fill it, adjust the airflow and so on… This is by far the best Vap unit i have had so far…
After 26 years of smoking, Finding this shop through a recommendation of a friend has completely been life changing, I cannot remember how long it has been since my last cigarette and could care less if i ever remember smoking in the first place. I recommend that you step into this store if you are shopping around or even curious!!!
A special Thanks To Cignot for ALL that you do!!!

Staff was awesomely helpful and knowledgable about everything they offer. Even helped me get my cartomizers that I ordered online running.

The staff here is friendly, knowledgable, and generally on top of things. Like most vapers, some of the guys are a bit stubborn in their ways. Can’t fault em, I’m the same way. But, I’ve had em get touchy when you let them know that their sample tanks are not tasting right. Being an experienced vaper for over a year, I’ve tried to suggest what might fix the issue. It doesn’t help.
On the flip side I’ve been able to get info from some of these guys that is just better to get from someone in person, beating out the hours I’ve spent on YouTube.
The atmosphere here is good. And it’s promising that they can be busy. I really like some of their flavors. But, I wish there were new ones more often.
All together I recommend this place, I’ve never had a defective battery, coil, or tank from them. So I can’t confirm some of the bad reviews.

After reading quite a few unfavorable reviews regarding vape shops closer to home, I opted to take the ride out to Elmhurst.
All I needed was a replacement piece and ended up getting an entire new unit. The people there are attentive, knowledgeable and just down to earth. I know that if I have any questions or vaping needs, I have a great resource. I will definitely be back there.
Great job guys!

I’ve been using Cignot for the past 2 years. If it was November of 2013 I would be leaving a 5 star review. However my recent transaction has shown the true colors of this company and its proprietor Vicki.
I ordered several items in December that were addressed improperly by Cignot. After 3 weeks of excuses as to why I still don’t have the product I received an email from Vicki explaining to me that it was not her job to deliver products, and that, in fact her responsibility ends after giving the item to USPS. She seems unaware that it is her legal responsibility to put the product in my hands. To quote Vicki herself :
«My responsibility is to turn the product over to the carrier and actually at that point my job is complete. We are not responsible for lost or stolen packages.»
This shows a misunderstanding of US law. She has my $ 100 dollars and I got nothing for it. That sounds like stealing to me. Avoid Cignot at all cost. They will steal from you and then smile in your face while they do it.

Great selection of products, with a knowledgable and friendly staff.
They have some interesting custom items for the Provari that either replace or supplement what Provape has to offer.
The juices they have in stock are also come from a pretty large variety of places. From The Standard to 5 Pawns, I can get what ever I want here with only a short drive from Chicago.

Excellent place with great service and high quality liquids as well as E-​Cig merchandise (technology). Feels like family and have become friends with the employees here, they are awesome. So grateful to have found this place. My second home and favorite place to be before work, after work, and even on my days off. Just a very good place for anyone to be! Very professional and friendly business with the environment to follow!

You have options, ditch this place.
I think the other reviewers are reviewing the electronic cigarette in general, and not this particularly lackluster retailer. I’ve been in a dozen times and never once felt like I was done right. The equipment is the same or worse that you’d find at any of the hundred e-​cig outlets on the net, and with a 50%-75% markup.
One time they sold me a pack of seriously overpriced crappy cartomizers (plastic, not steel). They did not fit the 510, which I said I had, and which the owner already knew since he sold me the 510. No partial refunds or exchanges. Try to remember that they get this stuff from Joye in China for nickels.
Another time, a liquid tasted positively terrible. I vaped all of five drops in the store and gagged, and again they refused to give me even a few dollars back for it.
When I bought my first kit, the manager whined about me being in there for twenty minutes and asked if I intended to buy anything.
The place is always packed and you’ll always have to wait.
Everyone in there is aloof, dismissive, or just downright weird. They do technically do their jobs, but every time they find a new way to be off-​putting, and I always dread going in. If you have to buy from Cignot, you can buy from their website at the same prices. The woman who operates it is great.

Apparently they delete the bad reviews on here as well. Horrible customer service! Went to try to exchange a defective battery and they told me they can’t do it. Others have had the same experience but they are deleting or hiding the negative reviews on Unilocal

I first off wanted to thank these guys with some of my business for taking such good care of my aunt and cousin. My aunt went in this place as a 40yr + smoker, and my cousin 15yrs.
This was last year, they’ve not smoked a single cig since.
I encourage anyone who is thinking about quitting smoking to not only so some research for yourself, and to not only switch to vapeing, but to also check this place out. I picked up a basic kit, and even with that sort of purchase, the guy who helped me made sure I didn’t walk out of there not knowing what I was doing, very helpful.

I came here because my electronic cigarette broke & a friend recommended me to visit this store. He told me that their prices were a lot better here than the other location where I had been getting my electronic cigarette items at. I made the trip here from quite a distance away.
I called them to ask for store hours & they were friendly & gave me directions on how to get there. I went through downtown Elmhurst, parked on the street & walked in. Right away it was a lot different than the usual store I had gotten my previous electronic cigarette items at. It had a more upscale feel & the only items they sold were electronic cigarettes. The last place I got them from was more of a convenience store & I would have to wait in line for 10 minutes while people bought lottery tickets.
They were very friendly & even helped me fix my broken electronic cigarette so I had a spare one. I bought a few different items & they were cheaper than where I had gone previously. The tobacco juice bottle wasn’t as big as what the previous store carried but the price was better.
Overall the staff members here knew about the items they were selling & even knew how to fix them. I would make the trip here again.

I cannot speak highly enough about this business. I decided to quit smoking January ’12 and elected to use a Joyetech Ego from Cignot to aid me. Upon walking in I was greeted by Dennis with a handshake and a smile. He was very attentive in listening to what my needs were and guided me through the selection. When I finally decided on what unit to buy, he put it all together for me and walked me through its use and cleaning process. Since that day I have been in here multiple times and have also dealt with Elvis and Craig. They are just as nice as Dennis. If it is not busy they are always happy to take a minute to chat or crack a joke. Top notch store with high quality employees!

I don’t even have the words to say how nice the people are at this place! I switched to the e-​cig back in June, and when my battery broke, I searched for a place that I could drive to, since the one I had had been ordered online. I emailed a very nice lady named Vicki (who later I was told was the owner) on a Friday night, and by the time I woke up in the morning she had already responded with the address of two stores I could visit. I have been to the Elmhurst location three times now, and the service is top notch! The first two times were a little busy, but I was acknowledged by them (one of my pet peeves, I can’t STAND being ignored while waiting in line), and sat myself down on one of their comfy couches to wait. I watched them work, each person having significant knowledge of the items they sell. Each time I have been there, the person helping me has been happy, cheerful, helpful, and most of all FUN. Last night me and my friend were waited on by Elvis, and he was simply a delight to be around. He even gave us a hug goodbye! Vicki is running a great business here, with some of the best people around.