Cvs Minute Clinic

This CVS minute clinic provides the absolute worst service. They charged me $ 100 for doing absolutely nothing related to the cause of my visit. I went in there for a earwax removal. The nurse took my vitals and then looks into my ear and tells me I need to apply ear drops 2x a day and come back in a week. She then tells me that the visit will cost me $ 100. Needless to say, I was surprised as it was never disclosed that CVS minute clinic charges $ 100 for a consultation.
Considering that I have had the earwax removal service performed a few years back by the same minute clinic, that cost me $ 65. I advised the nurse of this and she insisted on charging my card. She actually had my card in her hand since it was the first thing she asked for before I even sat down in the office.
After 2 weeks of calling multiple times and trying to file a complaint with CVS about this. I finally got a call back from the manager Dawn Heiress. She apologized and advised me that she would give me the opportunity to have the earwax removal service done at no further expense. However, she stated I would only have a week to get it done. I applied ear drops as directed and went into Minute clinic within the week. The wait time was 200 minutes. My office is close so I figured I would be all right to get in there at the allotted time. After 180 minutes I went into the store only to notice that the wait time has been extended 70 minutes. I couldn’t wait any longer as I had a work appointment I needed to get to. I never got the earwax removal service done and I’ve tried to get a hold of Dawn numerous times since then and have been unsuccessful.
I feel like they took $ 100 from me and provided no service what so ever. The lack of response from their management staff is also highly disturbing. I would NOT recommend visiting them.

This place is a joke and the doctor there is mediocre. I waited for about 3 hours. Minutes, yeah right! The guy waiting in the chair got mad at me because he didn’t sign in and didn’t know he had too. Then all of a sudden the lady next to him didn’t know either. There’s a huge sign right in front of you people! Not to mention that they supply 3 chairs for waiting, people sitting on the ground coughing, sneezing freakin gross. Not to mention what a run down CVS for Elmhurst!
I thought I had and ear infection which wasn’t the case after I went to my REAL doctor. It’s a one-​stop-​shop, no nurse? I wonder if the doctor was even a doctor? Anyway, I was prescribed pills and ear drops that did absolutely nothing and wasn’t needed. Well, after 3 weeks of the same pain I finally saw my real doctor, got a appointment in literally 15 minutes from when I called. She was puzzled to why the doctor at CVS prescribed this medication for an ear infection when in fact I didn’t even have the slightest ear infection. I guess the «doctor» just took my word for it. It turns out I have temporomandibular disorders (TMD) due to a lot of stress and was told to just take ibuprofen to keep the swelling down and should go away over time. A complete waste of time and money. I want a damn refund! I would question this doctors license since she can’t even identify a true ear infection! People your better off going to a REAL doctor. May cost a tad more in $$$, but atleast you know your problem will be solved the 1^st time.

This should be rebranded to the All Day Clinic. I came in the middle of the day in the middle of the week for an earache. Total wait time: 3 hours. That’s 200 MINUTES. It started out as 110 minutes and continued to increase. Potential customers came and left, deterred by the wait time. The Minute Clinic is a separate business than the Pharmacy and rents space from CVS. There is only one nurse practitioner, maaaybe 2, working. Go spend the extra $ 10 and visit your local immediate care center.