Natural Look Salon

I’m aware of the mixed reviews about this salon. I have experienced some of their other services and improvements are needed. However, this review focuses on the expert services of Natasha, the hair stylist who has transformed my hair.
In 2016 it shouldn’t still be an issue for a woman of color to find an integrated salon for her hair. Yet, it is. Evidently, hair is not created equal. Hair is hair until it comes to that covering the heads of women of color. Then it becomes ‘ethnic hair’ and salons across this city will tell you in a heartbeat that they do not do ‘ethnic hair.’ Therefore, you can imagine my joy when I met Natasha, a lovely Albanian woman who is happy to do ‘ethnic hair’ at the Aveda Natural Look Salon & Spa located at the Queens Center Mall.
When I came to Natasha my hair was badly damaged, and needed immediate help after a disastrous cut that I was ready to cover with a wig! Natasha allayed my fears. Heaven knows, I was desperate and almost too afraid to let anyone touch my hair again. Despite the awful cut she saw what my hair needed and began to treat my hair with the respect it was due. She knows hair.
I love Aveda products and swear by them. And although, for years I used their aromatherapy skin products, except for a shampoo and conditioner, I had little experience with the wider array of hair products. Natasha switched my Rosemary Mint shampoo to the Dry Remedy and Smooth Infusion line of products and in keeping with Aveda’s standard of excellence, they’ve done wonders for my hair. It’s been more than six years since I made that first desperate visit to Aveda Natural Look Salon. Natasha has remained my stylist all those years. My hair is healthy, has grown remarkably and I only use Aveda products on it. I will not trust my hair to anyone else and I am overjoyed with Natasha’s care. My ‘ethnic hair’ is no problem for her! I only wish I’d discovered her earlier in my life.

DO NOT GET YOUR NAILS DONE HERE! I paid $ 20 for a gel manicure that lasted 1 day! I realized after the fact that the manicurist doesn’t do manicures regularly so forgets most steps. Selection of color was limited and I wouldn’t come here if I was desperate…

Stopped in with my friend to get a mani-​pedi. There was no wait and we both were called to the back. There is only one woman there so my friend got get pedi while I waited.
The pedicure was ok, nothing spectacular… Pretty standard. She didn’t do much to Pumice you… Just a quick rub.
The manicure… She made my cuticle bleed, and instead of acknowledging it. She proceeded as usual with polish remover, Polish, etc… OUCH!
She rushed through the last few minutes because another customer was waiting that whole time.
So I went home with a sloppy paint job which literally peeled off the next day. Not just your regular day or two later chip, but the entire nail peeled off.
Perhaps their hair services are better.

Highly recommend Rajni for eyebrow threading… I’ve been seeing her for years and every visit never disappoints!

Ask for Tracy if you’re getting color! She’s a GOD! A Consummate Professional! Always cheerful! Always creative! If you know what you want, she’ll give it to you. If you don’t know what you want, she’ll expertly advise you! Appointments are preferred but she’ll try hard to accomodate a walk-​in. My family and I have been coming to this Aveda for, at least 10 years and TRACY is the reason!

Went for a pedicure. Very awkward and tall chair to get in&out of. The bottom of my pants were soaked every though they were halfway up my leg, nail polish looks very gloppy and took nearly 20 min to dry (even with drying spray). Everything else was mediocre but very friendly people

We are very satisfied with yana services she did my ombré and I love it she is very talented and amazing customer service thank you so much. I will be back soon

This place is a joke. Horrible blow dry (hair is super hard) and horrible manicure and pedicure.
Never ever coming back to this shit hole.

I got manicure-​pedicure done at the salon. I don’t know about their affiliated branches in NYC, but I was terribly disappointed with their service in Queens Mall. This was my first time getting mani-​pedi, so I wasn’t sure what to expect, and decided to go to a good place. While cleaning the cuticles, because she she seemed to be in a hurry, she made the area around my fingernails bleed (for three fingernails). I’d presume that she would be more careful when one of them started to bleed, but she wasn’t. The last one bleed a lot more, till I was done with my pedicure. I am homophobic, and seeing so much blood wasn’t pleasant, which is why I did not really go up to complain. At that point I just wanted to leave the salon. But it’s been two days, and the fingernail that bleed heavily is still hurting, I am never going back to this place, and thought to warn others with my experience.
P. S. The lady who did my mani-​pedi, wasn’t nice either. In fact she kept complaining that the bleeding was my fault, because my hand was dry or something. I’d not recommend anyone to go here for mani-​pedi.

Every time I come I see Yana, she is one of the most professional people I’ve ever worked with. I am pleased every time I leave her chair. She has helped me with my scalp issues by recommending products that would work. My hair and scalp is so much healthier. I refuse to go any where else and I will only get my hair done by Yana! Make sure to make an appointment with her if there is anything you want done. You won’t regret it!

NOTE: ***5 STARS FOR EYEBROWS ONLY*** I’ve never gotten a hair service done here nor do I plan on it. No offense to clients here but the times I do wait, I’ve never seen hair that looked so wonderful. Anyway I’ve been coming to Rajni for years now. She is wonderful and will NOT butcher your brows. You get a card and stamp every time you go. After your 6^th session, you get a free session. Yes, it’s a lil bit more than other places but to me totally worth it. If you are in the mall or area and need your brows done then she is your lady!

They’re all fake and just want to take your money. If you have the money to waste on a hair cut that look good while there and shitty after the first wash go there.

After more than 5 yrs, I decided to cut my hair and wanted a bob hair cut. As usual I do some research on the best style that suits my face shape. Since I was in the mall, I thought I could just have the hair cut here itself. THE HORROR happened. after 30mins of wait I got a hair dresser… she was nice and friendly. But as soon as she started cutting my hair I could feel that she didn’t know what she was doing. My husband first comment was your hair look like an old lady with curls at the back. I was so pissed when he took the back picture, which of course the hair dresser didn’t bother to show me.
The best is to come… Since I hated the curls… the same night I wash my hair and straighten the curls… I WAS SO MAD… she actually missed some parts of my hair… one side was longer than the other side. and even left a long hair.(pic below).NEVER EVER GOING BACK THERE!!! BEWARE PEOPLE… They ARE NOT hair stylist!!!

This salon is a mixed bag. I’m a regular customer for eyebrows (Rajni is very skilled). The other services I’ve had have all been between average (blow dry of thick curly hair) and awesome (great facial & tolerable bikini wax). Finally, the customer service can be bad at times but they seem to have improved that recently.

I was visiting the mall today and was also in desperate need of a cut and color.
I walked into the salon and the girl behind the desk said she could take me right away. I am VERY particular about my hair and have had terrible horror stories with mall salons.
Daniella was my stylist and did exactly what I needed done. I was so impressed by her confidence and professionalism.
I will definitely be back! Great visit!

It’s taken me two days to cool down just to write a decent review. I came to Natural Look because it is an Aveda Salon. I am loyal to Aveda, it’s products, and typically only choose Aveda salons. I came to this location and was warmly greeted by the receptionist who immediately got a stylist to give my hair a look over and give me an estimate. The gal who have me the estimate was polite but suggested I use their «short hair» specialist. No problem for me! I want the best considering I don’t mind paying for exactly what it is I want. After a wait, the «short hair specialist» came to get me and asked what kind of hair cut it was I was seeking. I showed her pictures of the pixie cut I wanted, pictures of myself with past pixies, and we looked at magazines together. Upon her insistence and opinion that I would not look good with short hair (I am not my hair. Get a clue!) she refused to go straight for the cut undesired but instead the cut she desired for me. When I insisted on the style I wanted she started to mumble and say she doesn’t want to do it, she thinks I would look like an old lady, then told some story about husbands not liking short hair, and even learning how to love my hair. She insisted that her 23 years of hair cutting experience was more than my 30+ years of living with my own hair. After she saw I was about to snap she conceded and said she would taper my back as I had first requested. I in no way could let her touch my hair after that.
I care not how many years someone has in experience but only about if they are able to listen and properly communicate with me when I am in their presence. I am so unhappy with my hair and do not believe I should have to argue with someone who is a professional and is providing a service. I would have been happier if she had said she honestly didn’t have the confidence to cut my hair or wasn’t interested in cutting my hair at all than to have someone not only give me a cut they thought was best but continue to be condescending during the cut.
I will never return to this location and I would never recommend it to anyone. The two stars is solely for the receptionist who was sweet and accommodating.

I’ve been coming here for about 4 years now and I’m never disappointed. I go to Louis for all my hair care needs. He is fantastic at what he does and very knowledgeable. Twice I’ve went elsewhere because this salon can be pricey but both times I’ve done the walk of shame back to this salon and Louis got my hair back to tip top shape. I also go to Nazma regularly for eyebrow threading. She is great, as well as Rajni, whom I go to from time to time. It’s true, you get what you pay for, and Natural Look is well worth it

This review is for eyebrows. Rajn definitely knows how to hook them up. I’ve been going to her for over two years and she’s don’t only person who can touch my brows. She’s very consistent, you don’t have to worry about her being good just sometimes.

I’m writing this review to assure you That this Aveda Salon has a professional and well educated Staff. I couldn’t believe and negative reviews. because all I see are extremely Happy clients in. & out all day long… It’s a wonderful salon… come see for yourself. !!!

I am a major fan of Aveda products and services, and was delighted to learn from Tricia K.‘s recent ROTD that there is an Aveda salon at the Queens Center Mall. My hair is naturally almost black but I’ve kept it auburn for three years and have no intention to change it anytime soon. I decided to give Natural Look a chance by going there to have my roots touched up and was not disappointed.
The staff was extremely friendly and would not let my cup of Aveda Comforting tea sit empty. They were a bit short-​staffed when I came for my appointment but I barely waited for five minutes before John, a delightful and skilled stylist, brought me over to his station. The manager apologized to me repeatedly for having to wait at all! Apparently, Natural Look is a full-​service spa and salon, and while it is in a mall, it is decorated in soothing, muted shades of olive green and mustard yellow, and is surprisingly relaxing despite being located in a high-​traffic shopping mall.
My hair came out perfectly – John had matched the color to exactly what I had before and blow-​dried it straight as I had requested. I was very happy with the results and even with the amount I paid, roughly $ 90 plus tax and tip, for beautiful hair coloring and a shampoo/​scalp massage/​blow-​dry.
Needless to say, I’ll be returning. As a new Queens resident, I had been in the market for a go-​to place for my hair and massage needs, and I feel that Natural Look will be just that.