Prairie Path Foot and Ankle Clinic

Dr McNeil is great, and takes time to explain everything. Clearly knowledgeable and also professional. Staff is friendly and helpful. Nice to have X-​rays done and get immediate review at same appointment.

I would not recommend this facility. In addition to the copay they wanted a $ 500 deposit and I have good insurance. I was only going for a toe nail funges there was no reason to require this unless they just want to run a bunch of unnecessary tests and then charge you when insurance won’t pay. Did not tell me this when I called and asked if they accepted my insurance. BEWARE! THIS IS NOT A PROPER WAY TO HANDLE THIS. They should have told me upfront so I didn’t waist my time waiting to see the doctor and now having to find another one. VERY DECEITFUL!

While I was happy with the doctor that I met, I have never felt such pressure from a doctor’s office to buy products. I feel like I all they want to do is sell me another product. I have never gone to another doctor’s office that tries to sell a new product on every visit. Their billing system seems also seems very shady to me. I have never felt this uncomfortable with a doctor’s office before.

After moving from the city with a previous diagnosis of planters fasciitis I was looking for a new Dr, but found a nightmare instead. If I could give a zero I would. The people running this place are absolutely unhelpful and rude. The quality of foot insert it was given was poor at best. It didn’t even fit into my shoe and the girl told me that’s how they are made. (Photos posted) I went back for an adjustment. Now when you hear the word adjustment you might expect a change. However, I was give some type of cheap neoprene pad to put in the heal area. They did not bother to even glue it down, and I didn’t see the Dr. but my insurance was bill as if I had. Also, the insert person, not a Dr, was telling me about getting a shot in my foot. I would believe she is not QUALIFIED to recommend this, but she did. Imagine a DR that doesn’t even recommend physical therapy for an issue. They are all about getting you in there and billing your insurance for insets. It’s a scam. I call to speak to the Dr, the receptionist stated she doesn’t do that you have to make an appointment. I have 2 pair of Asics that are now ruined from the inserts. I am going to call the Department of Professional Regulations regarding this matter and the Dr refusing to speak with me unless I came if for an appointment.
Now let’s get to the insurance. They stated Insurance did not cover the inserts and billed me for $ 700. They kept Billing me and billing me even though when I left the office they said your insurance will cover the inserts. So they put me into collections. Hahaha! I call BCBS and it turns out I had a 1000 limit on inserts, so if they would of even just tried a little and just called BCBS this would have been processed. After less than 4 minutes on the phone with BCBS it was processed. I believe, and have no evidence, that they do not want to accept the PPO reduction so they bill me the full amount. Otherwise why would they take these action? I mean if a DR wants you there they would help you. I left 4 messages for the business manager but she never even returned one of them. I received and invoice with someone’s else’s name and information on it, I am sure this is a HIPAA violation. I could go on and on, but I am guessing you get it by now.
Jennifer, talk to your front office staff, and business manager they are both very aware I was extremely upset with the situation and refuse to let me speak to the doctor time after time unless I was coming in to get billed for an appointment. The receptionist said that is our policy and less you come in for an appointment you can’t speak to the doctor. The business manager is extremely rude and unprofessional she never bothered to call my insurance company of the situation would’ve never happened.

I am very pleased with Prairie Path Foot and Ankle Clinic.
I took my 14 year old son there this morning. He had received no relief or suggestions from his pediatrician two weeks ago, since his foot is technically not fractured.
Dr. Arain and her assistant were very helpful. Took new xray and were able to diagnose the issue my son was having and give him a treatment plan until his next appointment in two weeks.
Staff and Dr. Arain very nice, thoughtful, answered all of our questions.
We feel that the price paid is well worth it. The assistant made a type of wrap for his foot to take the pressure off. My son felt relief immediately. The insoles purchased also helped. He has been in pain for couple of weeks. Can’t put a price on having our son smile when he left the office.
Thanks to Dr. Arain, her assistant, and the staff at Prairie Path Foot and Ankle Clinic!

Agree with the other poor reviews:
1. Front desk staff (one person) was unnecessarily rude when I showed her my medicare/​medicaid cards and she insisted I pay 20% upfront. When I tried to tell her I had a long conversation with Medicare (my primary insurer) about their ability to bill Medicaid for the 20% she said” «it doesn’t matter what Medicare said, this is how we do it here” — rudely
2. Then the doctor’s diagnoses was sort of ridiculous– suggesting a trauma from running that appeared in the exact same place on both feet could be skin cancer? really? (and I need to come back to have it checked) it was a running shoe fit problem, not skin cancer for Pete’s sake. (However they were willing to sell me a shoe insert for $ 45)

Alright first of all I want to say that when you work in healthcare you tend to be a bit picky about what physicians you see. I did my research and found PFAC and decided to finally get around to getting my feet checked out. When you come from a long line of diabetics you tend to have some issues with your feet. So I made my appointment with a very nice woman and the receptionist was just as friendly. I had less than 5 minutes to wait and Dr. Boyle was super sweet and informative. For those who complain about the cost, well when you see any kind of specialist and the way Heath care is in the US this is to be expected. This is not an area you want to be frugal in and the over head costs for physicians is not cheap! I will be returning in a few weeks and I’m happy to say I was glad I chose this office. BTW the coffee cup is also a nice touch… most offices your lucky if you get a pen.

If only the receptionist would have asked fewer questions about my insurance carrier, and taken a little more interest in the reason for my need to schedule an appointment… different review.

The follow up appointment was okay. It took a very long time before my husband was seen by the doctor. It would have been a lot better if they explained that the wait was going to be longer than usual.
Instead, when we walked in, we had a friendly greeting from the lady at the front desk and she asked us to take a seat and someone would be right with us. Well… an hour and 15 minutes later, my husband asked what the delay was. (He’s a patient man!) Only then did she explain that there were a couple of emergency appointments they needed to take on that day.
I continue to offer 4 stars because the doctor is very professional and knowledgeable. She also apologized for the delay before we had a chance to say anything about it to her. I also take into consideration that we were once that emergency appointment (and we were accommodated).
It would have been so much easier if they let us know about the delay when we walked in. Now if they called us in the morning (before we left for our 3 PM appointment) they would have earned FIVE STARS.

Very disappointed with this office. I wanted to have surgery on my foot and they did not work with me as far as my schedule goes. The girl was very rude. I decided to go to another doctor and I needed my records, it takes up to 5 business days which I was not notified of. If you wanted to have your records instead of having them faxed somewhere you had to drop of the release, show ID and then go back 3 – 5 days later. It was very inconvenient. They wanted a deposit of $ 250 to do surgery even though I have insurance. I have never heard of that before. I work with insurance and I know how it works and I cant afford to give someone $ 250 and God only knows if I would get it back. Very disappointed. I wouldn’t recommend this office to anyone!

I needed a foot doctor and found this office here on Unilocal.My experience there was a good one. The receptionist was friendly, good coffe and magazines in the reception area and I didn’t wait very long to see the doctor. Dr. McNeill took her time with me and explained everything I needed to know. She is warm and friendly and after just one visit with her, I feel comfortable enough to have her perform surgery on my foot. I’ll post an updated review after I have the orthotics made that she recommended prior to my surgery. So far so good!

After my daughter’s office visit with Dr. McNeill this week, I realized I have sent 8 friends to Dr. McNeill after having 100% satisfaction, 100% of the time. She not only treats my dad (a diabetic who was facing partial amputation from another podiatrist… Dr. McNeill performed successful surgery that saved him from amputation!) but my children too. She even went above and beyond by meeting us at the office early one morning to remove glass from my son’s foot before he went to school! The night before, the ER said it’d require «digging around» and a few stitches, and I said «no» because I had full confidence Dr. McNeill could do better — and she did! She is 5 stars all the way in my book!

Being clumsy while half asleep, I stubbed my little pinky toe on a Friday night. Well Saturday morning comes and my foot is throbbing. Thinking I might have broken my foot as well as my toe, I went looking for a doctor.
No one seemed to be in the office. I called three places and then tried my general practitioner. No one was in the office for me to have them take a look. So, I thought I would spread my search out and saw this place had a Unilocal rating of 5 stars.
Trusting my fellow Unilocalpers, I gave them a call. Receptionist told me the office was closed. I don’t think she was planning on being there herself. I explained my situation and she said she would call the doctor. About 5 minutes later, I get a call from the doctor and she has me explain my injury. She asks me to come into the office the same day. She came in on her day off to take a look at my foot.
When she saw it, she too thought I might have broken my foot. Well good news, it was just the toe.
I can’t recommend this place enough. The day before Easter and she comes in on her day off. Thank you so much!