Superior Sounds

Not impressed at all when employees can talk about customers negatively before they even set foot in the door.
I was waiting for my mom’s car to be seen due to auto dealership stating that the car alarm (auto start) has to be fixed with this establishment since that is where the warranty is at now.
While waiting in a super cold space (sets 2 people) for my appointment (while the staff were sitting in a warm environment just 2 feet away from me), one of the employees left the service window open, and when he saw a woman walking down the path coming from outside, he «ANNOUNCED», who of the workers was taking «this one». Not sure if they meant because she was African American or because she was a woman, but regardless its not a good thing when something like this could be said and they feel its okay. When they noticed that I was sitting down and able to hear what was said, one of the employees said «Someone is there and they heard you.» Ummmm awkward, it just got uncomfortable.
The employee who was took my car (that lasted 15 minutes) came back and said «Oh I’m not saying your mom is lying but there’s nothing wrong with the auto start.» Ummm again, I didn’t travel 30 miles to be told this and also I tested my mom’s car and she was right. This really bothered me but I kept my composure. I was told that «maybe» she thought there was a problem but the best they could do is exchange the remote starts. Oh although I’m under warranty, that would still be a $ 20 charge. Hmmm, this really makes me mad! Just not impressed and just not feeling this place.
I certainly will be getting in touch with the dealership to let them know of my trip.