T-Mobile

Great experience! Kenny & Sergio were excellent to deal with professional and helpful! Took care of setting me up and explaining the various plans offered. Awesome promotions at this time and saving lots of $$$$$ from my prior carrier, who call dropped when I was talking with their supervisor and no they ‘could not hear me’. they were not listening!
T-​Mobile is also offering also FREE Streaming and Music as well not against your high speed data (10gb high) which has rollover and unlimited. … I got the Unlimited text, talk and data!
T-​Mobile is offering a FREE IPhone with the purchase of an IPhone.
I decided to try the Blackberry PRIV and it is exceeding my expectations! Love the slide and the keyboard with swipe! Offers 12-​months of FREE Blackberry support and they were patient and assisted in setting my BB Priv for me… and also will follow-​up to see if I need any further assistance! Great customer service!
Overall a fantastic experience and recommend!

Possibly one of the worst customer service (SMDH experience) I’ve ever encountered!
(T-​Mobile located in the Queens Center mall, 1^st floor)
It’s unfathomable that one cannot return a signal booster (with receipt in hand) on an acct holders’ acct unless you are that actual person or an authorized person. Reason being… IDENTITY FRAUD! REALLY!!! Naturally my response was that would make sense if I was making a purchase, NOT A RETURN! Not sure how many identity thieves out there care enough to return T-​Mobile merchandise to have the stolen identity acct credited.
Refusing to accept the lunacy behind their concept, I asked the store rep to call the acct cell number to verify the return. His response, «no we can’t do that.» «There is no way to tell if the person answering the phone is the acct holder.» «The acct holder must call customer care to add your name as an authorized user.» So, applying their logic, I asked, «well, how can customer service over the phone verify the person they are speaking with IS indeed the acct holder?» Store reps response, that’s customer care, it’s different. Still, with some fight left in me, I told him I will call my husband, have him contact customer service and have my name added immediately. Store rep responds, «due to provisions, it will take 24 hours.» Then he points to the store camera and tries to insult my intelligence by telling me if the return isn’t authorized, he will get in trouble cuz they will look back and see I am not the acct holder. Words cannot describe a person who would deliver such a bone-​headed bird-​brain statement!
Bottom line is… Department stores allow people to return items with a receipt on the purchasers’ behalf! Banks allow people to deposit money into other people’s accts on their behalf without any elevated risks or identity issues. I guess T-​Mobile believes their security supersedes most other establishments. Unfortunately, the way they proceed extinguishes customer courtesy and service.
I give T-​Mobile 1 star because it’s the least Unilocal allows and because I didn’t have wait on line to listen to their nonsensical farce of what they call protocol.