T-Mobile

Worst experience. We came in with a phone that had no service and left with a phone that had no service. A friend gave my husband his hardly used phone so we went to get it activated. There were two young guys working. They told us we needed to take the phone to Verizon to get it unlocked. We went across the street to Verizon and they said they never unlock phones and that it wasn’t necessary to use it. We went back to T-​Mobile and they had us call customer service to get it «unlocked». They said they do not unlock phones and the phone is fine to use. We went to the counter and the guys were dumbfounded. Probably because they were both completely stoned, completely smelled like pot. So they gave us a small card to put in his phone and sent us on our way saying that’s all we needed to use the phone. Didn’t activate it at all. It still didn’t work and when we asked them why they had no answer, just said to wait 24 hours without a phone. What? Also when we were sitting on the couch trying to figure out the phone one of the guys came up to us and said «I’m trying to go on my break so do you need anything else?» I’m sorry for being a burden and making you do your job. So we went straight across the street to Verizon and switched providers. As soon as we walked out BOTH workers left the store unoccupied to go in a car sitting out front. We didn’t sit around to see what the heck they were doing but it doesn’t take a genius to figure that out. So unprofessional.

Had the worst experience there last month. There should be a 0 star option. Employee Julian was very helpful but during the transaction sales associate Jimmy began reprimanding Julian for not signing into a register. He did this for minutes until I finally had to tell jimmy to stop speaking to him like that, telling him He was being condescending and rude. I was completely disturbed by witnessing the way an employee was spoken to. I asked for the manager and realized she was standing a few feet away witnessing the whole interaction and said or did nothing to stop it. Hispanic heavier set woman, don’t know name. Worthless for me to help her understand how to treat employees. So sad to see a helpless employee treated that way. If you must visit this store ask for Julian. He deserves the business. The store is a sad reprentation of a T-​Mobile store. Manager must go. Get someone who cares about their employes and customers. If a district manager reads this, please use my comments to see for yourself. Ask Julian.

I love this T-​Mobile shop – the sales staff, in particular Fay and Marco, go out of their way to solve your problems and give you the best deal. Had the pleasure to deal with them on two separate occasions lately – one for a broken Samsung phone and the other to purchase an I-​Phone 6. Marco went above and beyond to help me get my pics and vids off the broken phone and he sent it back to T-​Mobile for me. Fay had the best advice regarding my daughter’s I-​Phone 6 and always gives us a deal. Love to deal with them! Highly recommend.

Worst experience of my life! I went inside the store and asked the manager, (Tony Faraji) for help since my phone was not charging properly. He told me that he cannot order a new phone and I need to call customer service. I was unsure why I need to call customer service when I am in a t-​mobile store and he can order a new phone from his computer. In the end, he told me to GET OUT of the store and go somewhere else. Went to Bensenvlle store and had no problem, as I received a new phone immediately.

Let the buyer beware. Let the buyer beware. Let the buyer beware.