The One Taxi Inc

We’ve used the One Taxi for a couple years now, and it was PERFECTION in every way. However, the last two months the service has gone downhill, and the cabs typically arrive 30 minutes OR MORE after our agreed upon pickup time.
Unfortunately, we can no longer rely on the One Taxi.

Wish I could say good things. We had a three week long agreement totaling $ 60 per day for rides to and from the same location everyday. I will say that I was really happy with their flexibility with our last minute arrangement.
We had a flat rate agreed to for $ 30 per direction. We would tip $ 5 each way. Mike in the office is really nice. The girl who answers the phone is nice too. They were late a few times but always called to let me know.
Fast forward to last week. We charged $ 35 everyday. My minor child who was getting the rides knew what the total was supposed to be. Same driver everyday, and I found out today he was the owner. One day he decided that he would tip himself $ 10 and when my daughter questioned him he told her «don’t worry, it’s ok, I talked to your mom». WHAT!?? I’ve never talked to this guy in my life and then he’s going to lie to a kid who has her mom’s credit card and hardly knows what she’s doing. Very ethical.
I called the office and was able to obtain a refund. «Accidents» happen. Whatever. Now we’ve moved past that part and for the second time during our arrangement they were over 30 minutes late to get her. No calls to me to let me know they were running late. Nothing! I find out by getting a text from my kid to let me know they just picked her up 25 minutes later than scheduled. When I call the office I get a total lack of empathy and a fake apology. Traffic is the excuse. I totally get it! What’s the excuse for not calling a parent when you’ve been trusted with transportation of their child for almost a month!!? They know the procedure, this isn’t new. No calls? That’s outrageous.
The owner shows up with her and I start asking him why he thought it was ok to be thirty minutes late to pick her up and not let anyone know? He got really defensive and starting talking about the discount he gave me for the rides. Um, okay…
1) I don’t give a crap about a discount, I care about the safety of my child. It’s not that hard to call to let someone know what’s going on.
2) get over yourself because Über was actually cheaper.
We used Über for 2 days when the pick up location was 2 miles further. The One Taxi added $ 15 per direction on to the ride, each way. (Now $ 45 each way) 2 miles adds $ 15? When I tried to use logic and reason on why adding $ 15 for 2 miles wasn’t fair if they’re charging $ 2.70 per mile, it fell on deaf ears. So we called Über instead. We paid $ 27 when the one taxi wanted $ 45.
I did use them for pick up those days because they went in to get her from the facility and they also opened the door for her a few times which was cute. I wanted her to be as comfortable as possible.
Everything would have been fine and they would have received a 5 star review had it not been for these things above. I was happy to use a local business in my town but I was disappointed with the treatment. When I wanted to have an adult discussion with this guy (the owner) he got really defensive and acted like he was doing ME the favor. It’s not like the rides were FREE! I’ve paid them over $ 750 in the past month and I can’t even get a calm person to say they’re sorry?
When I told the office that we’d no longer be needing their services and the driver (owner) found out, things were tense in the car. My daughter told me that he got frustrated and said «fucking traffic!!». Thanks a lot for being so professional in front of my kid! Appreciate it.

There was no taxi 5 minutes after the time it was supposed to come to take me to the airport. I called and they apologized and said they’ll send someone right away. I wouldn’t recommend it to anyone. That’s very irresponsible.

I definitely understand the allure of a nice guy who runs a local business, but when I schedule a pick-​up for 4:30am when I NEED to get to the airport, and the driver does not show up, the allure is gone. I called (after waiting 10 minutes) but was basically told there was nothing they could do, then had to drive myself to the airport. Very frustrated and unfortunately, won’t be using The One Taxi again.

Recently moved from the city out to western suburbs, and cannot say enough about this taxi service! And I do mean SERVICE. It’s not just a company. It’s a locally owned company that is prompt, clean, fairly priced, etc etc… but from the first time the phone is picked up, through the last wave goodbye at the destination, you are talking with the nicest person you are going to encounter that day! Two thumbs up.

Enoch is fantastic. We have used him over a dozen times for airport and downtown Chicago trips. Never late and always professional. Special Passenger Valentina makes the trip more fun. Jack and Mary

I would definitely use this company again. The owner picked me up with his adorable little dog to go to the airport and José drove me back home. Everyone was super friendly and punctual. Ordering the cab was as easy as texting a phone number and they responded within 5 min.
Thanks!

I can tolerate the dirty car, and maybe an unfriendly driver, but definitely not a TEXTING driver. Our cab was 10 minutes late after we called to reserve it. Our driver was unsociable and had his phone out the entire drive. He drove slowly and took extra blocks to drive up the price. Take another company!

When in Elmhurst, I always use One Taxi. Of all the Elmhurst cab companies I’ve used, One Taxi is the only one who does NOT periodically leave me stranded and waiting upwards of 20 minutes. (Seems obvious enough, right? You’d be amazed…) More than that, though, a human always answers when I call, I have never been put on hold, and you can also text to request a cab. It’s a small local company, and all of the drivers — including the owner, who also drives — are insanely nice. Highly recommended.

If you see them on the street wave them down very nice and respectable drivers, but if you need to be somewhere on time forget about it… Your better off walking :-/​They’ve ‘forgotten’ my reservation three times in the last month and a half. And today I’m missing my train/​class … WONDERFUL!

As long as we remain a one-​car family, I’ll be needing the occasional taxi ride. The last few times I have used The One Taxi, and it has been a good experience: Friendly dispatchers, good drivers, and timely service. Highly recommended.