Things Remembered

If I can give no stars, it would be just that. Awful costumer service. When I put my item in to engrave, I was told it would be done in a couple of hours. After paying and finalizing everything, I was told it would take up to 24 hours. Not only that, the staff is incredibly rude and obnoxious.

The worse service! Management is horrible and doesn’t care about their customers, hardly anyone in the store and the employees are chatting away and redirecting to the «manager» instead of attempting to help. Horrible way to run a business, I just walked out you better off ordering online!

This shoppe is very cute and shiny. Most thing are a bit on the expensive side. It is called Things Remembered because it sells things like plaques, charms, picture frames and a lot of glass, which can all be engraved with names, dates or quotes of your choice. This location is usually not busy unless it is graduation season. It’s a small place and very crowded with items. I personally have never purchased anything from this store but I have recently received one of the most gorgeous, perfect gifts from there. It’s something I will cherish forever and I definitely won’t forget.

I wish I could give this branch a negative rating. The worst customer experience I’ve ever had in my life. The employees are all incompetent and I don’t understand how this branch is even in business. My finance and I went in to get engraved groomsmen gifts. They told us it would be ready by a certain day and it wasn’t, they messed up the spelling of the engravings, misplaced the order… they told us to come back, and it still wasn’t ready. The experience was a complete nightmare. And when we asked for a refund, they told us company policy wouldn’t allow them to refund us our cash payment, and we had to wait for a check by mail. What a joke!!! Who doesn’t refund cash on the spot??? Given that our trust in the competence of any of these people was negligible, we decided to suck it up and take the gifts rather than take the chance of a lost refund. After ALL that, in the few minutes it took us to make the decision to take the gifts anyway, they misplaced one of the gifts again (taking another 20 minutes to locate it) and they couldn’t properly remove one of the misspelled engravings, so they just put one new tag over the the old one. Poor quality, poor customer service, they are negligent, they are disorganized, there is no manager or supervisor available… and the worst part… they are completely unapologetic about their sub-​par status. A complete waste of time, parking fees, and energy. Be warned, stay away.

This is one of my favorite store for many years. But the location in Queens Center Mall is horrible. The staff there are very impatient and rude. When asked for help, I had to wait 10 mins, no other customer was in the store. I chose a quote out of their book but they messed up the spelling. I asked what items were on sale, the salesperson said to me «read the signs» and walked away. The next day I went to pick up
My items, the other sales person was worst. It’s obvious there, that the people don’t like their jobs. I have been shopping for years at this location, but for the past year they changed all their old staff who were very knowledgable and extremely helpful to a bunch of rude ones who actually rolls their eyes at customers. Very disappointed. Won’t be going back to this location.

Ordered something personalized for a special occasion. Engraver messed it up and that was the last one they had. I asked them if another store could deliver to this store, but they refused to do that (even though the other store had it in stock). They offered to ship but that would arrive after the occasion, so a pointless offer.
That’s the last time I buy from them. There are enough online options that are more reliable and have better quality. I tried to take advantage of brick and mortar given the short timeframe. My mistake, never again with these guys.

If you want to give someone a gift and make them cry tears of joy on their special occasion… get them a gift from Things Remembered. NEVER FAILS, no matter what you get its a guarantee hit! I’ve placed many orders online and they get the penalization RIGHT 110% of the time!

They have nice things in this store, but the people who work there are not good. They are unprofessional, rude, and it seems like they have no idea what they’re doing. I had questions about things on display and the person working there seemed annoyed. Why are you in retail then!!! I wanted something on display but they said it was discontinued. Sooo why is it on display? I waited to pay for my item for 25 minutes. A girl was about to ring me up and she walked away without even saying anything and went to do something else! Behind the register looks like a crazy mess. Things were all over the floor. This store needs new management ASAP. I will not buy anything else here again.

Adding a star to the review, because the item we bought was chipped, and we didn’t notice it upon pick up.
The store replaced it with no questions asked.
Had to wait about a week though since they didn’t have my item in stock.

I really love this store. I have to admit I have an obsession with personalize things since to me they make very thoughtful gifts. Since the whole personalization takes time I usually order my stuff online and just pick it up in the store. At this particular location they are very friendly and helpful and I’m usually out in less than 5 minutes.

went t the mall t find a birthday gift for my mother in law and also a gift for my wife’s upcoming birthday. I then walked into this lovely store where i was greeted by a charming young lady, i believe her name was chris. in any matter she was a great help aside the fact she was working alone helping many others she was still able to handle each customer with excellent service. including me.

Got something engraved today. I spelled it out and had the engraver spell it back to me just to be sure it’s legible. One hour later they give it back with a misspelled name on it. Now I’m screwed, because I needed it tomorrow for a gift to a baptism. Also I have to go through the hassle of ordering another one, bringing it there with the receipt just so they can reimburse me and engrave another one. Not going there again.

After having run 26.2 miles this past November 6^th, 2011, I wanted nothing more but to get my name engraved on the shiny new medal I had been awarded. My first attempt was to go to the post-​marathon expo of sorts where they were engraving medals onsite. Perfect, right? Well if you consider lining up for over 2 hours just to get INTO the tents to then have it engraved perfect, then yes, yes it was.
I, however, do not find that fun and as such walked away all sad and engraved medal-​less. Enter Things Remembered.
For the same price that the marathon folks where charging ($ 19.99) I was able to get my medal engraved with up to 5 words. My name and finishing time only used up three, and while I thought about adding something else, I opted to go simple.
Once you arrive, you fill out some paperwork, choose a font style (about 5 to pick from), leave your goods and head off for a stroll around the mall while they get to work.
One hour later my medal was returned to me boldly emblazoned with my name and finishing time! I’m not entirely sure what dictates the length of time to get things engraved here. When I called and asked how long, I was told 30 minutes. When I walked into the store and showed them the medal they said 1 hour. The women ahead of me got a frame done and was told 30 minutes. I’m not sure if it’s a busy or not thing, or if the type of material is factored in.
My only gripe would be that I wish the font size was a tad bigger. There’s a lot of room on the available space on the medal, so it would have been nice to fill that up, but otherwise it looked fantastic.

horrible never go!
products are cheap and break easily over priced and they do not have good customer satication.

Things Remembered in the Queens Center Mall has nice products, all which can be engraved for a fee. Because all products can be engraved, they mark up the price of the product and then charge you extra on each word you want engraved ($ 3 to be exact). If you want to put in a date with month, day, year, that’s already $ 9! If you want an item bought from outside the store engraved, they charged extra fees as well. It seems like a rip off because I can get my items brought from outside to be engraved at other smaller, independent engraving locations (there is one at the Queens Center Mall and also one at the Roosevelt Field Mall) without any ridiculous extra fees and I can get the engraving done for a flat $ 15. The smaller, independent engraving stores, however, do not carry the fresh, beautiful-​looking items that Things Remembered carries. Instead, most items at the independent engraving stores look generic. Things Remembered carries great, unique-​looking type gifts, but at a high price. I never understood how they can also charge for «premium» fonts. I mean, what is the difference? If you want cursive, go for cursive. If you want plain, go for plain, but it doesn’t make sense to get something engraved with a premium font. It takes them less than an hour (around 45 minutes) to engrave an item or a multiple-​item order unless it is too close to the time they have to close the store for the evening. I actually don’t know why it takes so long because the staff at Things Remembered do not work on it right away. I can get the same thing done at the independent engraving stores in 15 minutes. While the independent stores are not the greatest businessmen with the top customer service that Things Remembered has, I can still get the job done, and done accurately with no mistakes. I once had a sales associate wait for me for more than 45 minutes to make a decision on whether or not to shell out another promotional price of $ 15 on a LCD clock changer in addition to the product I am buying.
Things Remembered does have a loyalty rewards card. For a certain amount of money spent, you can get credit back towards a future order.
When I see an item that I want to engrave, I usually fill out a form and the sales associate reviews the form with me to make sure the order is correctly how I want it. Then, I am usually told to come back in 45 minutes or so with my yellow receipt. I show them the receipt upon returning to the store and an associate goes to the back to retrieve my order. The product is usually opened for my review before it is packed in a shopping bag.
I can get the same service and better deals at independent locations, but Things Remembered still carries the most desirable ready-​to-​be engraved items. A nice solution would be to buy the product at Things Remembered or somewhere else, and then bring the product to an independent store to be engraved but I think most people are too lazy to go shop around and end up paying high fees for the convenience. I’m guessing the only reason why Things Remembered is doing better than their competition is that they have an actual store in the mall as opposed to a kiosk with desirable products, marketing (circulars and email promotions), and better customer service.
PROS: desirable merchandise, great customer service, actual store as opposed to a kiosk
CONS: premium pricing, $ 3 pricing per word, extra charge for engraving non-​store items

This store is great for meaningful gifts! I swear you can find something for everyone here! The best part is they will personalize it with engraving same-​day!
I bought my boyfriend a gift here and they were able to engrave a sweet message on it pretty much right away. I picked it out, paid, and wrote down what I wanted the engraving to say. They gave me a receipt and asked me to come back in about a half-​hour to pick it up. The girls working there were really sweet and very helpful. They had great suggestions and helped me pick a font that would look best.
I definitely recommend stopping in here if your @ the mall, especially if you’re looking for a unique gift!