Time Warner Cable

They are terrible! Always problems, hassles, and long wait times. First, I’ll let you know the holds are crazy long and there’s really just nothing good about this company. I had an issue with my cable wasn’t working and took (4) 45 minute phone calls to get credit for the time my cable wasn’t working. Anything that you’ll have to deal with at time warner will 100% difficult.

I am freaking furious. I was adding internet service to my aunt’s account. Should have been easy, but the usual «option 4, then option 1, then etc, etc.» Only then did I discover she has been paying for DVR service for 10 months. Damn, she doesn’t even know what a DVR is! More phone calls, then find out they never supplied her with the proper cable box. Then some putz offers me 3 months credit «as a courtesy.» Seriously… Probably a total of 4 hours on the phone over a week. Still have not seen a credit. Feeling very «bent over.» Nice job, TWC!!!

This what happens when you have corporate people running a company their care about the stocks rather then their customers and not only that I guess their employees are treated bad as well probably way underpaid is the America we want I doubt Donald trump would make companies like this to be overturned

The worst customer service ever in my life. Her name was Johanna… I was talking so calm and she just started being so rude. We have been with time warner since I was born and never ever faced such humiliating, unprofessional customer service ever… She didn’t even help me with anything plus giving me the get lost look through out the conversation. Time Warner is capable of hiring a better and professional than her. We are disheartened by her behavior.

Worst customer service I have ever met. Yesterday I went there and asked some information about create a new account. The customer service told me there was a great deal for me, then I told him my information to create an account. However, he told me he could not create my account because he made a mistake that there’s no deal for me. I thought I that’s fine, everyone could make some small mistakes. The fcking thing is that I found my account had been created yesterday when I was trying to created my account online today. Then I went there to ask what happened. Theres an annoyed racist black fat female customer service assisted me. I told her what happened. She acted like it was my fault to give my information to them, so they could create my account without ask my permission, and signed my a more expensive plan. What’s the fcking wrong with her?! Then I tried to talk to the person who helped me yesterday, and she told me he took a day off. I remembered there was a Asia guy was also there. Then I asked if there has an Asia guy. She told me there was on Asian customer service there. The FUCKing thing was that I just saw him passed by…

Renovated TWC outpost in the lower level of the Queens Mall, Macy’s side. They have really opened up the space, and added a lot more Customer Service reps. Had to bring in an old box for replacement, and they actually worked out a deal to lower my bill, and gave me a new internet router (mine was like 10 years old). Pleasantly surprised by the experience.

The product is poor. I don’t see how they are allowed a monopoly. Thought those went away in the 1900s. The customer service is horrible. The queuing system just went down and it’s mayhem here. No one has any idea what to do.

I wish could give it negative starts for customer service. It’s not the employees fault. They aren’t empowered to help their customers. It’s just what happens when monopolies are allowed and corporate policies always favor their monopoly.
Long story short, I paid $ 100 for the Mayweather/​Pacquia fight, invited people over, prepared lots of food… Only problem was that pay per view wasn’t working. Called time Warner about 60 times. No answer. Everyone in my house had to leave to watch the fight of the decade somewhere else. How embarrassing.
You think the least that TWC could do is not charge me for the fight? Your thinking would be wrong. Good luck trying to get your money back. I guess TWC already gave it to Mayweather and is too afraid to ask for it back.
Giant pieces of turds they are. Huge giant smelly sticky pieces of turds. Huge giant pieces of smelly turds that is already stuck to the bottom of your shoes, but you don’t realize it until you walk into your bedroom.

Time Warner is the best company to do business with. Their prices are consistent and the same every month, unlike other companies who’s prices are always going up with some rare excuses. I had to cancel Verizon services because, it was wayyy too expensive compared to Time Warner. So, yes, I lost a few extra hundreds with Verizon.
The service is fine, I never had an issue with the type of service that I pay for with TW. I had to go to their Queens mall office and the agent was very nice, but what I loved the most is that he looked into my account and lower my bill rate by about 50%. He saw that I could get the same service for a lower rate, so yes, I am in love with Time Warner. Absolutely better for home and business accounts.

Not surprised this store has so many bad reviews. Went to this twc store signed in and was waiting my turn. This is where it gets ugly. I step out for 5 minutes and I was not allowed back into the store. Online closing time says 8pm and on the door it says 6:30. I was back before 6:30 and they still would let me back in !! I asked to speak to the manager and he refused to come out. They should have a sign up or at least explain to customers that once you leave you cannot come back in. Ridiculously bad costumer service. Will be getting rid or twc service all together.

I avoid coming here at all costs. The wait is horrendously long, and I’d rather pay online or by mail than come to this location. Some of the reps are just having a bad day and have no regard for you or your requests.
I’m sure you can accomplish fulfilling my requests and get me out in 10 – 15 minutes. It should not take me over one hour to get a new box. They ended up giving me another damaged box
I was not having that again, I called and made a technician come and handle it on my day off.

You know the commercial… buffering…buffering??? Well that’s what you do here in person. It’s excruciatingly painful. They have displays that show customers’ names and the station they need to go to, but they’re up against the walls which are hard to see or get to. There’s no system that announces your name, so the customer service reps have to come out from behind the counter to call the customers when it’s their turn which further adds to the wait time. They seem to have the same program as DMV, but they fall far short. Woman next to me has been here over a hour and a half. Not good. I forgot my book which doesn’t help my patience level, and the wifi here is less than stellar. Verizon… where are you???

For first time equipment returners, will get confused once you enter since there are so much people all over the place. Well this place tries to make everything all digital without signs stating which area you actually need to goto.
I got there around at 1:30 and got my items returned and was out by 2:20.
You will have to sign into a digital pad once u get there with first name and last initial. It will then be posted up on a waiting list so every gets to see which order they’re in. Did not feel so comfortable about that and it’s not like you’re given your own number. They will call your name out.
I guess they’re still working on the system but was not so great for service.

Time Warner is remarkably easy to loathe. Having spent two painful, thoroughly unpleasant years with this sh*tty company– putting up with their comically incompetent employees, annual rate hikes for cable services that were only reliable in the sense that they were consistently substandard (when not down altogether), I was absolutely thrilled to take my business elsewhere when we decided to move.
Fast forward to the equipment dropoff at the Queens Center Mall. Like the equally pleasant DMV, you must take a number and wait. Wait to return your steaming turd of a cable box. Who wants to sit after 2 years of hard, dry, dispassionate backdoor rape? We seated ourselves at a long desk with free computer terminals offering web browsing. Fun! Except, just like my TWC home service experience, the terminal was down and unable to connect. You know what? I’m insulted that this company can make millions with this kind of buffoonish performance. We should all be millionaires, because it apparently takes no effort, skill or business acumen. You don’t even need a quality product or working service. America is great. Truly.
We dropped that equipment like it was a handful of dog crap and beat it out of there like we had just been released from prison. We were promised a 57 dollar refund in 6 – 8 weeks for the remainder of the month’s services. I am not holding my breath.
Time Warner blows. Start to finish BLOWS. I cannot stress this point enough.

The physical space is newly quite nice. However employees, their company, the products offered, the prices charged, the services rendered are all classically terrible.
Pop by this space in the basement of the Queens Mall to stare at klong lines of sad-​faced people, each clearly disappointed and possibly poorer for their relationship with this company.
Imagine this storefront as a zoo exhibiting midlife sadness.
The employee morale is quite a spectacle, too.
If you don’t appreciate why an employee would be grumpy and as sad-​faced as the people standing around and waiting for an hour, please remember that, as it appears to me, it is their job to be obstructionist, difficult, and sad-​faced.
After being a TWC customer for about 10 steady years, I am disconnecting TWC in favor RCN (so far, so good – much faster Internet, too, BTW).
Disconnecting TWC was the most satisfying consumer experience I can remember having. I wish I could make this feeling last forever.
To NY1: My apologies, but you just weren’t worth it anymore.

I can truly say I hate time warner cable. I pay over 150 bucks a month for cable, phone and internet, every time I have a issue with the time warner cable equipment, they make me come to this hell hole. The wait times are outrages over a hour easy, just to exchange equipment. It’s not just the wait time it’s the overall experience of this TWC location, from the tough guy rent a cop, from the moment you walk in the door to the pimple face representative helping you. Make sure to grab a number ticket ASAP. TWC is here to service us, if they see there customers or potential customers are waiting over a hour just to be helped, they should have more employees. Damn TWC I curse you … But dammit I can’t live without my internet…

Horrific wait, the «waiting room» developed into a crowd outside of TWC’s store. Some subjected to the wait was simply there to drop off a modem. I came, I saw, I left. There is no need to waste a perfectly good day waiting here. What insanity…

Time Warner Cable Express is one disastrous operational business. It is located inside The Queens Center Mall. You walk into the store and take a ticket. You then realize that the ticket you have, is about 200 plus numbers away from the current number in service. Crazy…
Let me state that «I feel for the employees there». They get beat up by the plethora of customers walking in that are already annoyed because they spent time at home with broken cable equipment. Now they have to wait a couple of hours in line and by the time they get to the service agent, they just let go on these hard working men and women. Sad…
I am surprised that there is no security there. One day someone is going to lose it and physically hurt an innocent bystander. I could see the anger of cable customers. I could see the WTF look of why I’m I here. The environment I feel, is very tense. The waiting, OUCH…
Time Warner Cable has to get together with Time Management experts to fix the hour, two hour wait at this and the 23^rd Street location in Manhattan.
Overall, there has to be a better way to do business. This cattle call wait is just so rude. Maybe another retail location is needed. To add insult to injury, I had to pay $ 5 in parking fees. Crazy…
One last point. Time Warner Cable talks about the hundreds of channels they offered. Why is every TV on the same channel. Variety guys. Variety. Com’on Man…

I remember when I was in second grade and I fell out of a tree and broke my arm. My mom told me to sleep on it and that was one long painful night. I herniated my neck a few mos back and it felt like I broke it that night, almost convincing me to drive myself to the ER that night — that was more painful and terrible.
But now I am in the Queens Center mall, trying to return a scratched up busted looking cable box to Time Warner. The people around me look like misfits and weirdos, I hear lots of babies crying in the background and I need to use the bathroom.
I have in my bag two boxes, the modem, and two remotes. I workout, so I know this thing weighs a good 35−40lbs. 40lbs of scrap junk that I need to return and wait… and wait… and wait…
I got ticket 465, and they were at 350. No problem… how long could this garbage take —
They have bAr codes on the units — they scan, print receipt and I’m gone… WRONG
waited 2 hours… walked around mall… came back and waited. Mall sucks — they have a Club Monaco the size of my kitchen
I was waiting outside the Tine Warner store reading on my phone and this weird lookin delinquent lady puts her stuff down right next to me and waits there… give me some freakkn breathing room here. retarded
Broken arm — nothing. Herniated neck — nothing. All easy compared to camping out this store with a bunch of mutant looking people !!!

The management dept. for this store is lacking off. Any middle school student should know that returning any equipment for the sake of upgrading or canceling will be twice as fast as the customers services line AKA «A» line.
Went in to this place on a Sat morning 10mins after opening to return a cable box because the CSR accidentally upgraded me to DVR and instructed that I must return the old box .
On the tickets it says a 20 minute wait on the B line which took more than hour and a half for my number to be called.
I especially hate it when it takes «literally» 2 minutes for the CSR to return my box and to give me a receipt. The CSR was really nice regardless.
Calling this place Time Warner Cable «Express» is a lie. Is just bad customer services and just shows the money gorging TWC. I am sure they have every once capability to have a box or line just for returning ONE BOX. IT DOES NOT TAKE A GENIUS to satisfied your customers.
Here some TIP:
Just call up CSR and have time send a tech over to pick up your old equipment and what not.
Do all your payments online.
Once you get into this place don’t hesitate to take two tickets! A AND B!

The only thing I wanna say is just the long wait really kills. Me. Kills me.
Now I understand why people hate this place so much.
This is my second time here. The wait for the first time is OK. around 15mins. And the rep was very patient and very helpful, though the way he acted was funny.
Speechless. Long wait kills me. ;(((((((

Fees, Fees, Fees! Nothin but BS from Time Warner. The wait time here is always long as hell. The representatives don’t do squat to resolve your situation. There’s customer appreciatation, free upgrades or any affordable promotions. What they believe is affordable is not because they don’t tell you about all the other fees they tack onto your bill. For instance, if you have a bundle, digital phone, cable tv, and internet for $ 99, and maybe you wanna have 2 – 3 cable boxes, it’s gonna come out to at least $ 150 a month after all the fees and the new «modem lease fee». If you wanna add HBO or Showtime because you wanna catch up on Boardwalk Empire, Dexter, etc, expect your bill to be near $ 200!
Find an alternative. Compare prices and promotions in your area. So far from what I’ve found, RCN is pretty cheap and the people I know that use their services don’t frequently experience problems with their internet and tv.
Tip#1 — If a Time Warner technician comes to your home, follow him every where he goes. Don’t take your eyes off of him. The tech that came to my house stole a very expensive fishing equipment off of my fishing rack. We had to move the fishing rack because it was blocking the cable outlet, freakin guy must of pocketed it because it looked small and new. My fishing stuff has been in the same spot for several months and it magically disappeared the day the tech came. Be very careful with these grimey technicians. And don’t tip them!
Tip#2 — Don’t bother calling them. You’re gonna wait forever or it’s gonna say some bull crap like «All circuits are busy, please try again later». I tweeted them instead and they replied a lot quicker. Be very mean to them. Being nice to TWC will get nothing done! @TWCableHelp