Naglee Moving & Storage

I have upgraded Naglee from a «1» to a «2», because I received a damage settlement check in the amount of $ 8,169 from Unico and it was processed relatively timely. This firm is the holding company that owns United Van Lines, and several other transportation companies such as Mayflower. I learned that once a damage claim exceeds $ 5,000, it has to be reviewed and authorized by staff at the holding company. Based on my past experience I have the following observations: 1) the damage incurred on this move exceed that experienced in eight prior long distance moves (and one of those was pretty bad); 2) The time to resolve the damage claim in this case was relatively speedy – about six weeks. The claims agent at Unico was courteous and relatively helpful. One of the lower level staff at Naglee was quite concerned about my experience, but the senior management and owner never contacted me to apologize, nor did the agent who initially visited my home and told me that Naglee would do a great job. So, I guess this ends up being a favorable review on how the holding company settled the claim and a negative review on the Naglee franchise. The moving business is fraught with poor service, but I think you can do better with another firm.