Db Shoes

Db shoes has a HUGE selection of trendy women’s shoes. This is not the place to go if you’re looking for top quality shoes (although they do have a few designer brands, like Steve Madden). However, this is the place if you’re looking for seasonal shoes. If you can hit a sale, prices can be extremely reasonable. I bought a pair of very comfortable and durable rain boots for less than $ 20 (they were half off). They also had rows of cute boots that looked exactly like designer styles, but much more affordable. I had to take off a star because there are so few mirrors that you have to grab all of your stuff and walk halfway across the store just to find a full length mirror.

Just bought the cutest sun hat! Pliable Brim and adjustable ribbon tightening around my head. I have a small head so it’s always hard to find one that fits. They also have a really good selection of hats, shoes, and even suitcases. Also got a great deal on some super comfy and flip-​flops are my husband. Luis was super friendly and helpful

Terrible customer service, unknowledgeable cashiers who gave incorrect return policy information, now I’m out $ 40.

Buyer Beware. Sale pricing is intentionally misleading. 50% off may be 40% at register. Very frustrating as manager would not honor discount claiming it only applies to items «below the sign». This is the 3^rd time I’ve experienced this & the last time. As it goes, I guess the computer is always right, not the customer. Shop elsewhere. There’s better service, shoes & prices out there at local, independent retailers who care.

I bought a pair of wedge sandals at DB shoes and really loved them. I wore them a few times and then the material on top of the feet (a lacey kind of fake leather) began to come apart on one shoe. It took me a while to return them, but I did have a receipt. They hardly looked worn, so I thought it would be obvious that I stopped wearing them after a few wears.
When I brought them back today, the first clerk was very friendly and said she would try her best. She got her manager (I should have gotten his name — a big, tall guy) and he came over to check out the shoes. He then accused me of cutting the material. I have to say, I WAS SHOCKED! I have never met any manager as rude as he was, truly. I wasn’t quick to back down and told him I couldn’t believe what he was saying. Even now as I write this, I am still stunned!
I will NEVER shop here again!

Great selection of shoes with decent prices. Take your time here and you’ll see tons of sales. I had recently bought two pairs of shoes, one for $ 9.99 (say whaaaat?) and a pair of Reeboks that ended up being too uncomfortable to wear. I decided to return the Reeboks but was worried from reading all the bad reviews about customer service. I prepped my mind for something bad to happen when I went there to return it but I had no complaints. I didn’t get any bad vibes from the staff and the return went smoothly.
Don’t let the negative reviews hinder you from seeing the good deals on shoes here. Every experience is different.

Terrible customer service.
My parents bought me a pair that ended up not fitting. Although they got a gift receipt the clerk refused to refund me unless I had the card used to purchase the shoes. What’s the point of a gift receipt?
My parents are from out of town and I could only return for 30 days. I ended up with a pair of shoes I would never have bought and even had to pay the difference because the ones that fit me weren’t on sale. Ridiculous. Caveat emptor.

Maybe I’m just over DB Shoes because I recently visited DSW and DB Shoes just can’t compare. Mind you, I don’t really know what their whole thing is — if it’s supposed to be brand shoes for less or cheaper unknown brands. I’m thinking the latter since there were a lot of cheap brands I’ve never heard of and very little brand names. There were a lot of shoes here and the women’s section was vast. However, I was looking specifically for either boots or flats and I could not find anything worth it.
The sales are great, almost 50% off all women’s shoes. But I spent almost an hour in the store and nothing really wowed me and was worth a purchase.
The store was well organized but the selection was not appealing.

I bought a pair of boots n realized I have something very similar. Wen I took the shoes back the lady just refused to take them back saying they were worn. It had no marks and was not worn anywhere. The worst part being the rep (receipt reads amh) was very rude about it. Never stepping in the store again. They really need to learn how not to lose customers!

Great selection, huge store!
This store seems to have an ongoing sale on all their items! Whatever the price is on the shoes, it’s normally on sale for 30%, 50%, 70% and so on! Although they have a wide selection, you have to know what are GOOD brands versus the not so good brands. Some people were writing reviews that the shoes they bought hurt their feet, but what do you expect from 4″ platform heel made by a no-​name brand??! Make sure you try on the shoes to make sure they won’t kill your feet before you buy them!!!
A common theme with reviews at this location were that customer service SUCKS. They pretend they don’t see you as they organize the shoes on the floor — no greeting, no asking if you need help, etc. If you ask for help, they act like they’re busy or tell you they can’t help you. Apparently they’re too busy talking about their weekends or what club they’re going to that night to do a job they’re getting paid for.

Buyer beware. They do not honor their return policy. When I purchased a pair of shoes, I confirmed with the saleswoman that I could return within 30 days as long as I did not wear them. I honestly have never been treated as rudely at any store as the supposed manager Louis treated me. When I got home from the shoe purchase, I realized that the shoes I had bought were too similar to shoes that I already owned, so within a week of purchasing I took them back to the store, unused except for trying them on at the store and once within my home to make sure they were not worth the duplication. He accused me of lying that I had worn the shoes out, which I had not. Then he proceeded to lie to me about finding my keys that I had apparently left on the counter and he had placed in his drawer… Not a class act and if he is in fact the manager, he sets a terrible example for any person working under him and represents the franchise in the worst possible way.
Will not be back…

I’ve been to my fair share of Db Shoes locations. From my experience, there has almost always been something wrong with the shoes I have bought from this chain.
The only thing they can do right is boots – I have 3 pairs of boots at various heights which lasted through the season.
From this Emeryville store, I picked up a pair of Restricted wedges, which of course seemed comfortable in the store and indoors. But lo and behold, I touch concrete and after a night out walking, my feet are covered in blisters, terrible shape. The shoe elastic and material over the foot stretched out and just showed the terrible quality of the manufacturing. I can’t help but wonder if I added up the cost of all these defective shoes I got from Db, if it would have just been worth it to splurge at a department store.

We drove all the way out to the Emeryville DB shoes store because apparently the one at the Willows in Concord is closed down. Even though that one received less than favorable reviews, they had the boots I wanted, on sale, so damnit I was going to get them.
After getting to Emeryville and finding a place to park in that horrible lot, we finally made it to the store. The store is much bigger then the one that was in Concord. Everything is presented neat. No stray shoes or boxes on the ground so very easily passable through the aisles.
I found my boots, no problem. What I couldn’t find was the thing that measures your feet. I think at stores like this, that sell specifically shoes, they should have them around. I tried finding an employee to help me and when I did find one she was in a hurry to go the other way. I never did find the thing, but no worries.
When I got up to the registers the cashiers paid no attention to me at all for quite a while. They saw me but were too into their own conversations to be in any hurry to help. When I was helped, I didn’t get a «Hi, how are you?» or a «Did you find everything OK?» I had my boots taken, checked and scanned. Then once I was doing paying, was told to have a nice day.
I gave them more then two stars because the store itself was very well maintained. Their customer service skills however can definitely benefit from more training.

Daughter’s 14^th birthday so what better gift than letting her choose 2 pair of shoes? And you can do that here because of the prices. I never ever come to this shopping center since Bay St. opened (gives you an idea of how long I’ve been around LOL) because of the funky traffic patterns they’ve created around the whole area. You can’t get there from here half the time-​no left turn. Anywhoo, for her age group, this is the perfect place… timely styles that will last for the 6 months they’ll want to wear them (wear and tear and feet growing). Sad but true. There are some better quality selections — Clark’s and Born (although it looks like the cheaper versions of their own lines). I found the service helpful — she found boots she liked but her size wasn’t there… the man happened to be just bringing out several new boxes and gave her the size, and let her know she didn’t have to put the other sizes back in the box (she was struggling with getting the lid to close once she had removed all the cardboard and paper that comes crumpled inside, etc) — he would do it. We’d go back.

Shoes for the whole family!!!
I love shopping for shoes and this place has it all. Great prices and less guilty if you buy a second pair in a different color.
They also have a great staff who is very helpful and lots of choices in shoes.
I will be shopping here more. Happy shopping!

I rarely wrote bad reviews but I had to.
My advice — stay clear of this place! For both bad costomer servise and shoes quality.
To make the strory short, I bought one pair of shoe and one pair of boot from Db Shoes from a brand named BORN which is a great brand and I had stuff from them before.
The leather quality of both pairs were not as good as what I used to wear. Since I wore the regular shoes outside, I did not feel changing them and I decided to keep them because they were comfortable.
However, I decided to return and/​or exchage the boots since there were expensive and I never wore them outside.
The manager accused me of lieing and he said I «kicked» THINGS with my boots and this is why the leather in front of the boots were slightly ripped off. He did not respect what I said and behavied very rude. He could even give me a store credite but he did not.
It was the WORST customer servise I had ever after moving to the USA from Canada.
I am a regular shoe buyer. If you want a good price and good quality shoes with great customer servise, try «DSW». I had a great experience with them from their various location in San Fracisco, San Mateo and San Jose.
Stay away from this store. This is my advice to you.

Gaaaaaahhhhh! Too many shoes! I keep coming back, and buying three pairs of shoes, and they are such a good deal, and so comfortable, and the service is great!
(As if I have the money to spend on shoes!) But they are such a good deal! Plenty of comfortable, high-​quality (and uncomfortable, and low-​quality) shoes. Your choice.
But be careful. Shoes for cheap. Sighhhh.

I love DB shoes because I hate shopping. I like browsing and quickly picking my choices. I love a large selection and getting in and out and on my way. I choose to come to DB shoes because they have a large selection.
If you remember Shoe Pavillion, meet DB shoes. Basically the same company with a slightly different twist. Almost all the shoes are half price. They might be marked up to $ 40.00, but they will be slashed down to $ 20.00 and that’s still good.
I came in with the intentions on buying some wedge heels like those Tom’s heels with the cut out toe. They are super adorable and very comfortable. I actually found the same ones in a different brand for $ 20.00, Tom’s are usually $ 70.00 so I decided to buy another pair.
I needed some new flats. Basic flats in black and didn’t want to spend a ton. I wear them often so they actually needed to be comfortable. I found a pair that were about 24.99 marked down to $ 12.00. They were essentially identical to my pair that needed replacement.
I was pleasently pleased with my shopping experience and immediately put on my new shoes. I got that happy feet feeling and couldn’t wait to sport the new kicks. I was happy to have two new pairs for less than the price I would have paid for one.

So many impractical shoes, so little time. I went looking for Danskos or Sanitas, and they didn’t have them. But they had plenty of stilettos, sneaker pumps, wedges, ballet flats, loafers — you name it. Left to my own devices I could have blown a day and a paycheck in here.
Luckily, a hungry four year old daughter begging for a snack, and the ambivalent sales staff drove me off before I made some knee ruining footwear choice.

OMG danger zone. I bought 3 boots here and I got the sales person give me $ 3 discount for a missing string… awesome me!
I’ll be back… I saw several items I like and they were all cheap.