Elemental LED

I have used their Ultra Blaze lights for many years and they are some of the best and brightest out there, and have lasted me over 8 years so far with no dimming or problems. So I gave them an extra star for their great product quality. The problem is in how poor their quality control and production team are! Every time I place an order with them they screw it up. Wrong items are shipped, things are not made to the specifications requested, etc. No one there seems to check or have any protocol in place for making sure the goods going out match up with what was ordered and it is very frustrating and wastes a lot of time and money. They REALLY need to step-​up their game in the production dept and out someone capable in charge of checking orders before they go out! Working with them has been a bit of a nightmare!

All talk and promise, no follow through. Maybe because I am a female –I cannot say for sure. Unfortunately I was lied to ignored and told that emails were sent that were not. Communication was shut down for over a week, I called daily for 8 days without a return call. I almost lost my position as creative director relying on Milad Boyab Elementals SOS. I was gracious as some women tend to be but if a man was dealt this same– hand communication would have most definitely sounded much different.
I am also not comfortable with the fact that through sheer trust I did not have him/​them sign a ND but I do not think it would matter as comments he made specifically eluded to IP as being not a high level on his list of respected subjects. Go fig. Becareful! You’re Welcome. I did include for my design quote that I brought in person with description a self addressed envelope with pre paid postage… he told me that would be sent back with sort of a Maybe? comment at the end .Let’s what happens see but follow through and broken promises seem to go hand and hand with this «sales operations» person.

This is a review for their Valent 360 Very High Output light strip. I’d post the review on their web site, but I don’t trust their selection of reviews (all positive of course), and I don’t want to create an account on their web site just to write a review.
I used 100 feet of the Valent 360 in a new construction project. I was naïve and bought the product even though it has a CRI of 70, according to the specs on the web site. Compared to LED lights with 90+ CRI, the light from the Valent strip looks very bad. Skin tones look sickly grey-​green under this light. I learned the hard way that high CRI is a very important thing to look for when buying LED lights.
I can’t say much about their customer service, since my contractor dealt with them. One of the transformers had to be exchanged because it hummed badly. At a minimum, stay away from the Valent 360. But I’m not sure I would buy anything from them in the future.

This Company stands by there product 100% I needed customer service a few times & they were excellent. Im very happy with the products & the quality.

Very good experience with Elemental LED and their customer service. While placing my order I inadvertently ordered the wrong part. They immediately sent out a replacement part and paid for my return shipping for the part I needed to send back as well. I did have to wait until they received the part I had ordered incorrectly before they credited my account, but it was done as soon as they received the part, which for me is a normal way to do business. I wouldn’t expect to get a refund on anything without first returning the item… just saying. They were professional and helpful. I highly recommend.

If I could give negative 100 stars I would. Horrible company. Horrible support. Do not buy from these guys.

The website was phenomenal for understanding the tech and making a plan for under cabinet lighting, puck lights in cabinets, RGB strip lighting inset into wine racks and can lights throughout the kitchen and great room area.
The whole project shines, it’s gorgeous and works phenomenally well. A couple of the puck lights did not work well and the guys at Elemental LED immediately sent new ones gratis trusting us to send the others back. Their response time was excellent. They were helpful, talked tech with my husband and had some good sales.
I am glad they are 45 minutes away so we could drive up and look at the different tones of white for the strip lighting… this was incredibly nice and made the task much more relaxing. To be honest this was really fun! If it was a little cheaper I’d go 5 stars, but these lights last a good long time. They have sales. And the support was excellent. Our contractor learned to install them right along with my husband and the project, we soldered ours in and used the configurations, shapes and colors that were exactly what we wanted.
Thank you Elemental LED!!!

Light up my life!

I’d give these people –50 stars if it was possible.
Just got off phone with sales manager who is very uncooperative. They sent me the wrong merchandise 3 months ago and can’t exchange for correct pieces UNTIL THEY RECEIVE THE FIRST SHIPMENT BACK! They have had My money for 3 months and can’t risk their own for a few weeks??? And they do not have the correct pieces in stock even now!
I am outraged and would recommend that noone do business with these people.
Absolutely the worst purchasing and customer service experience I have had in years.

Was looking for solution for our kitchen remodel and under cabinet lighting. We choose using the warm LED tape with warm tempeture. The solution worked great!

Friendly, knowledgable staff. Prices for LED transformers and lights are about 40−50% less expensive than most lighting stores. Quickly solved our problems with wrong lighting ordered through a retail lighting store.
Puck light shown in (optional) photo is what we used. For 3.2 watts/​light provides good lighting for both above or below cabinet areas.
Highly recommend this company which, like HP, started out in a garage!