Engine World

So I came to them before for a transmission 9 months ago and was happy with their service and prices. This time I referred my friend to go check them out when he needed an engine and right when he left engineworld he texted me, saying nothing but good things about these guys. thanks engineworld!

Bought an engine for my acura, worst mistake. With in 2 years my engine is already damaged. I always serviced w/​synthetic oil. I heard so much bad things from this company, I still request You should try them for your selves n good luck.

Terrible experience. Original engine in my 1995 4Runner lasted 180,000 miles before the head gasket went. Re-​manned engine from these crooks lasted 12,000 before the same thing happened. Just long enough for the warranty to expire, so there was absolutely nothing they could do. I spent about $ 1400 for the engine, shipped. Then almost another $ 1000 replacing everything they suggested so it’d still be covered under warranty. Now I’m looking at another $ 500-​$ 900 to fix it again, or sell it as-​is for way less than I have into it in parts bought just last year. Thanks Engine World USA. The one star was just so I could write you guys this review, don’t think that I’m pleased with your business that much.

One of the worst businesses. Installed a rebuilt engine from ENGINE WORLD. A few hundred miles later, engine rear main seal leaking oil very badly. Blake the manager say it’s not covered because it is a wearable part. It’s not from normal wear and tear I explained. Blake said they wouldn’t cover it and I should have changed it before I installed it. I told them it is an engine they rebuilt, still got a «not covered under warranty». This place stinks. I have been in the business 29 years and I have grown to be acquainted with many shops in the east bay and I will be spreading the word personally and on the internet about how horrible this company is. I have attached some pictures to their Unilocal page of the blown seal that was denied coverage under their warranty. It’s obvious that all the people that are giving these clowns high ratings are friends or family of this lousy business.
Thank you for using the Better Business Bureau’s Online Complaint System.
Your complaint has been assigned case # 57 338 362.
Correspondence regarding this complaint will be emailed to :
Please print a copy of this for your records.
Filed on: October 2 2015
Filed by :
HENRY CHIN
2132 DWIGHT WAY
Berkeley CA 94 704
Filed against :
Engine World, LLC
1487 67^th St
Emeryville CA 94 608‑1015
Complaint Description:
PURCHASED AND INSTALLED A REBUILD ENGINE FROM ENGINE WORLD. WAS DENIED ANY COVERAGE DUE TO POOR WORKMANSHIP. PROBLEM DATE: 09-​30-​2015 PURCHASE DATE: 09-​16-​2015 MODEL# NI-​E-​VQ35DE ORDER# 86 843 PAYMENT AMOUNT# $ 1950.00 PAYMENT METHOD: CHECK PURCHASED AND INSTALLED ENGINE FROM ENGINE WORLD. VEHICLE WAS DRIVEN 518 MILES AND CUSTOMER COMPLAINED OF BURNING SMELL. AFTER INSPECTION OF ENGINE. IT WAS DETERMINED THAT THE ENGINE REAR MAIN BEARING SEAL WAS INSTALLED INCORRECTLY AND WAS DAMAGED, CAUSING SEAL TO TEAR AND LEAK. LESS THAN 1 QUART OF ENGINE OIL WAS RECOVERED. ENGINE WORLD DENIED ANY RESPOSIBILITY AND CLAIMS THAT IT IS CONSIDERED A «WEARABLE PART». I BELIEVE IT IS AN UNACCEPTABLE EXCUSE FOR POOR WORKMANSHIP FROM ENGINE BUILDER. WE HAVE TO PAY FOR REPLACEMENT OF ENGINE REAR MAIN BEARING OIL SEAL AND CAR RENTAL FEES FOR CUSTOMER.
Your Desired Resolution:
I would like to request assistance in cost of labor to replace improperly installed engine rear main bearing oil seal and rental car fees for customer.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.

Do NOT purchase from engine world. They sold me a bad engine and when I tried to get my money they charged me a restocking fee of 20% and told me to take it to it to a different shop to get put in. They were not understanding and they have sold other engines claiming inch that they have less then 50k on them… I’m taking them to small claims court! It’s unfair. People don’t just have extra 200 to give up and still not get what they paid for

We purchased 3 engine and 1 transmission. 2 engine and 1 tranny failed. No more next time.
Engine World can provides better quality and service. I had to make the 5^th called and waited 2 weeks in order to get my refund back to my Visa card due to a broken engine was delivered. That’s not right. Now they lost a customer for good. We ending up doing the labor twice plus other issue with the 2^nd engine. We lost all the labor due to poor quality that they provided. And never offer to help out the lost of our time. They told their engine only has less than 50,000 miles. Who know?
It’s like going to a casino if you purchase any engine here.

I operate a repair shop and recently bought an engine from engine world, after installing the engine. when the engine was started we notice an oil leak and found out that the oil filter housing was cracked and bent so the filter does not sit properly My guess is this happened during transport, so we called engine world to let them know and ask if we could get labor warranty for it, since it is a 20 hour job. they said no labor warranty on anything, so I ask if we could have a discount at least on the price of the engine, they said no. this engine cost $ 1950.00. so the next step is to let our customer know what happened and there will be a delay for the replacement engine. the customer said to just put a rebuild engine. we ask engine world and they do have a rebuild engine but again no labor warranty. so I went shopping around for a different vendor that offers warranty for parts and labor. and called engine world for a refund and return of their engine, they said there is a restocking fee of twenty percent which amounts to almost 400, I said this was a defective engine not a defect with workmanship, so its not fair to charge the 20% restocking fee. and this is not the first engine we bought from them, if there is no problem with their product then warranty issues are not a problem, but if their products have a problem, they will first try to put the blame on you so they can get away with keeping what ever you pay them. we never had any problem with them before because engines bought in the past did not have any issues. this is the reason for the single star.

They are very helpful and they go out of their way to find a solution to your problem.
They have wonderful customer service and support.
Kudos to Rico, he went out of his way to find a solution to our problem with a Toyota Solara.
Now our customer is happy and we are feeling better. We love working with engine world.
Keep up the good work every one at engine world. (Thumbs-​up)

if I could give them a zero… I would. Don’t do business with these guys. Just start by asking a lot of questions of their warranties and watch what happens and how they treat you. They do not take care of their customers, and will not warranty anything.

What a great place to buy an engine for a foreign car. We bought our 2 years ago in 2013, it has run just like a brand new engine from day 1 in our little Hyundai Sonata. Unfortunately our car was totaled when my husband hit a deer up in the mountains. I needed a copy of the receipt for our insurance company. I called Engine World in hopes they’d have a copy for me. They did and faxed it to me within 5 minutes of the beginning of my call to them. Great customer service all the way around. Wish I had paid more attention to the young man’s name that answered the phone so I could mention it here.

DON’T BUY ANYTHING FROM THERE GUYS! I would give them zero stars if i could. They send you bad engines and after it’s installed and you find it’s bad they come up with a bunch of excuses and try blaming the problem on the installation or whatever else they can think of. Very unprofessional and horrible engines and transmissions.

they will sell you defective engines and will not warranty them. i heard there is a class action lawsuit in the works.

I have to say that I was concerned when reading the reviews on Unilocal,however I went ahead and purchased a Nissan V6 3.3 and had it installed by Kenzo at Japan Autos in San Rafael. Here is the key to a successful engine swap, have someone do it who knows what they are doing otherwise you will be unhappy. Remember the engine could be from a whole bunch of different model cars although the same manufacturer. Things like oil pans could be different because of cross members etc, hence the experienced guy to install it. I live just 20 miles or so from engine world and was nearby today so I popped in to see their operation, it’s first class and the guy was polite enough to give me a full tour of the facility, my engine has been in for 4 months and is running great. Remember you take the risk in a used engine and know one has a crystal ball or X-​ray vision, they proved to me they do all they can to make sure the engine is good. And yes I would do it again.

i purchased 5 engines over 2 years from these guys. 3 had bad seals which leaked, one subaru motor that made a loud knock at idle, the owner asked us to replace it and the replacement had low compression in one cylinder. enough trouble for me, i cannot recommend them as an engine supplier. close inspection of engines found things like spray paint on cam and crank seal areas, instead of cleaning it iff they just put the seals in on top of the paint.

Don’t do it… Got a transmission for my girlfriends honda & It came with a warranty but of course that doesn’t cover labor. After paying $ 700 to have the first transmission installed, within a month it started vibrating when shifting gears. I called them and had the car checked out by 3 separate mechanics that all said it was an internal issue. After taking the car to Engine World they said yeah there’s a problem but it seems that it’s not a big deal. I said we didn’t spend $ 1400 to have a transmission with a problem. They exchanged the transmission without a problem but we had to pay another $ 700 to get it changed. After the new transmission was installed we immediately felt a problem with the new one.
So after 2 transmissions & $ 2,100 later we’re still in the same position, stuck with a Honda with a bad transmission.
Again… Don’t Do It!!!

OK, I realize I’m getting a used engine, but, for an engine that’s obtained in bulk and sold for such a premium, I felt I got seriously ripped off in terms of price and quality.
Special warning for 1990 – 1993 Integra owners: They will not differentiate 90 – 91 engines from 92 – 93 engines. They’re both B18A1 engines but there’s quite a bit of differences between the 90 – 91 and 92 – 93 blocks and even some differences in the heads like the camshafts.
Also, the 90 – 91 oil pans expect a 4 – 1 header rather than a 4−2−1 header, so the the factory 92 – 93 4−2−1 header will bind with the 90 – 91 oil pan. The 90 – 91 block also has an ECT in the back that the 92 – 93 doesn’t, so one has to find a way to plug the back of the block. On the 92 – 93 casting, it’s just filled in by the factory.
I asked for a 1992 – 1993 Integra B18A1 engine and received a 1990 Integra B18A1 engine. The difference turned out to be quite great but not noticed until I had their engine pretty much ready for installation. They also claimed it was «JDM» and low mileage (50k miles) but it’s clearly not JDM (it says B18A1 not B18A — plus JDM engines are not smog legal) and there’s no certificate for the mileage or anything.
Their 6 month warranty period is just long enough that you don’t get a total dud, but it could still have a messed up head like mine did. Problem is they put in their warranty that popping the head off voids the warranty. So I couldn’t do my due diligence before installation of this motor to evaluate its quality. A couple of years later I’d put a whopping 20k miles on it and suspected a blown head gasket. Pulled the head and confirmed the head not only had a coolant leak but had messed up valve seats.
Next time I’ll take chances with Craigslist or Pick’nPull. I once got a perfectly working transmission + engine off someone for $ 400 on Craigslist. Happens to be one of the best transaxles I’ve ever owned, too.
With Engine World I spent $ 750 and had to deal with bullshit.

Read the winers complaints. Ya, I was not impressed by one of the salesmen either. He should be fired. But everyone else was really good including the owner. We bought a 4.0 Jeep motor and actually ended up bringing it back before we installed it because I got last minute paranoi and I live in the bay Area. He had his shop guys do compression checks on two seperate motors both were very strong. We took one at it has worked awesome ever since. Stronger than all my Jeep buddies 4.0s so ya, crap happens but I would say from touring the place and their massive inventory /​shipping around the world that they have WAAY more good product go out than bad.

oh

Customer service? These guys are a joke! Bought a transmission from these guys for a 1997 BMW 528I. It showed up wrong, the «manager» said he wanted me to take pictures of the transmission so they could match it up. What? Really? Pictures? After doing 5 minutes of homework on BMW transmissions, pictures would not have helped. There a 3 digit code on the transmission to determine the right one.
Long story short they are charging a 20% «restocking fee» for their mistake, witch come out $ 190.00 out of pocket for me.
WARNING!!! DO NOT WAIST YOUR TIME WITH THESE GUYS… I spoke with 3 different so called «managers» today. None of them are worth what they are being paid.
I will make sure that everybody I know in the industry, witch is a lot, to stay away.
If you need and engine or transmission go to LKQ. That’s who they buy from anyway and mark it up! LKQ has great customer service, no restocking fee and they deliver to the bay area every day.
Good luck people!
LKQ 800−424−2002
Another great place for Japanese engines and transmissions in the Bay Area is ATTARCO Scott is the owner and he been in the business for 20 years. Great guy, and knows what customer service means.
ATTARCO 510−233−6666

I don’t wanna get into too much detail (long story) but this place was recommended to me by someone I trust and I ended up stranded.
i asked around and i guess this place was pretty good a few years ago, now there’s always word of someones dead engine from ENGINE WORLD.
Warranty? LOL!!! escape artist…