FedEx Ship Center

So very help every time I’m there. I’m not sure why is gets bad reviews, the staff are so helpful and accommodating. At times, a «senior moment» has me perplexed and the staff come to the rescue. Plenty of parking. No complaints here!

Worst FedEx store I’ve patronized.
They left me a few delivery slips during times that I or one of my roommates was home. They didn’t even ring my bell to attempt to give me the package personally.
Since I was going out of town, my roommate went to the shipping center to see if she could retrieve the package for me. They told her since the package required a signature, I would need to come get it myself and should put in a vacation notice in the meantime so they would hold the package for me. Okay, fair enough, but when I called the FedEx customer service number, they told me I can’t put in a vacation notice. I’m not sure which department is at fault here (the shipping center or the call center), to be honest, but I thought I’d share that.
When I went to the location itself, I was the only one in there, but the employees and manager were too busy having a personal conversation in the back to help me for several minutes. Someone finally came out to help me and made me wait another few minutes.
Looking for my package, the employee manually searched through some boxes before shrugging, «I guess we sent it back.» You would think they would have a more organized system in order to provide a more definite answer than that.
I don’t have a ton of experience with FedEx, but this is by far the most incompetent service I’ve ever had with this company. Avoid.

Awful. Had a package that was supposed to be delivered. It required no signature. Twice the driver used «discretionary power» and failed to leave my package. Then his supervisor gave me baloney about it being an «international package.»
UPS rocks!

Where do I start with Fedex in Emeryville, they flat out lied about delivering a package on the first drop off. They then went in to say that I had received a door slip and I did not receive one, so when I called the 800 number three times they told me they would deliver the package again. When I got home he door tag was still on my door and no package after I had just spoke with customer service the night before. So we called them again and they said they had never received a record of my boyfriend calling and the customer service rep telling him they would drop the package off. Wow what a trip, so by the third call they flatly refused to deliver again, although it was their mistake not mine. I tried to argue my point that we did not receive a door tag the first day and he just made excuses, blah blah blah. My boyfriend and I had given up on this package ever reaching out door steps unless we drove to Emeryville (15 miles away) to get it. So my boyfriend had to leave early to pick up package and then go to work. This was just a fiasco and the phone reps were unprofessional and no one seemed to know what the other person was doing, no notes left after a call. I do not like Fedex and will not use them again, I have never had this issue with UPS, and I order a lot on line. If you must receive a package from this horrible business expect lies and he run around because that is all you will get. And in the end you will have to drive to pick up your own package because they are to dishonest to say that they screwed up! No accountability at all! Shame on you Fedex Emeryville. Wish I could give them a half star.

My husband and I run a business and we are both also artists and have been going to this FEDEX as regulars for years even though we lived in Albany and now in Richmond, even further away. The people here are always friendly, intuitive, efficient and all around professional. Only when I’m pressed for time will I go to a station that is closer.

They don’t even bother to try to reach out to you to deliver what they’re suppose to deliver. I literally NEVER received any of my shipments at home I actually have to travel to their office to get my crap. Worst shipper ever. Long live UPS!

Again today:
«customer not available or business closed»
yet I’ve been home all day. No knock on my door or ringing of doorbell, no notice was left for me either.

Absolutely, positively worse shipper. Never fails. everyrtime. I requested my shippers not to use Fedex for my packages.
I prefer USPS, then UPS

FedEx has the WORST customer service, the WORST online service and the WORST telephone customer service ever.
I paid for overnight shipping for some wines, and there are no indication whatsoever about whether or not I should upload my ID to verify that I am 21.
Initially I thought that the delivery person will verify it with me and that will be all, but NO.
They held my wines (2 bottles of 1990 Château Pavie @ 350 $/​bottle) and decide to store it overnight. Lord effin knows how are the damn wines now, given the condition that they are in.
I cannot contact any human customer service as everything is automated now, and the voice machine cannot recognize what I am saying.
And the tracking information online did not specify the location of the wines that are stored in. It just says EMERYVILLE.
Like seriously, which one?
I paid for overnight for a reason, FEDEX.
You guys just lost at least a dozen of potential customers because I WILL go out there and tell my family and friends to NEVER touch FEDEX services every again.

I came into this Fedex office hoping to pick up my roommate’s phone and surprising him. I didn’t have the tracking number or the slip. Davida was kind enough to give me the number to call and even got on the phone with the agent in order to get the tracking number. She was kind, helpful and overall a really cool lady. I wanted to thank you again for helping me out. My roommate was surprised and really appreciated it. Thank you!

Horrible. Driver doesn’t notify me in any way when he is trying to deliver package and simply says I am out when roommates are home. I got to their office 2 minutes after closing to try and pick up a package but the staff stared at me, then pretended I wasn’t there.

Pleasantly surprised! I ordered a monitor online on Saturday. On Sunday evening it turned out the package had already made it to Emeryville although delivery was scheduled for Wednesday. I called Dell and asked them to authorize me to collect it. I went along half thinking they’d say no or that they couldn’t get it and sure enough they handed over the parcel. I got the feeling they didn’t have to hand over the package given I only paid for a 2 day service.

I called the Fed Ex 800 number when I saw online that my package was at the Emeryville station. I told the woman on the phone that I wanted to pick it up. She said, OK. I said please let them know I’m going to pick it up and don’t put it on the delivery truck. She put me on hold and came back and said «OK, it’ll be there». I drove 8 miles in traffic only to be told that it was on the truck out for delivery. After turning red, I called the main office and lodged a complaint.
I’ve dealt with UPS for nearly 20 years and NEVER had one problem. Fed Ex is terrible. This has not been my first problem with them.

The lady on the front desk is very rude. I know that the item is not for me but you dont have to act like a b. tch

I signed up for a Unilocal account just so I could warn people about this FedEx. It’s flat out the most disorganized establishment I’ve witnessed. I never thought I would say this, but it you live in the Bay Area, ship USPS. Otherwise good luck getting your package.

If you want to feel like an invisible person come to this FedEx ship center. Came to pick up some items, as a regular so it’s not like this is a first time observation.
I’m standing here, if I speak up afraid they will remember me and give me even a horrible service next time. So this the best way to vent.
First Unilocal in my life I’m about Unilocal everything.
Silent Angry Person

Don’t waste your time going anywhere else! Plenty of parking, and the Sat. crew rocks!!!

I paid for next day delivery on a mattress I bought through Amazon, according to FedEx it was due to be delivered on Saturday by noon. I was then updated via my FedEx tracking that the mattress didn’t make it onto the delivery truck. I called FedEx and I was guaranteed by their rep that it would be delivered by the end of the day.
And here comes the good part. I went outside at 5pm to wait for it to be delivered, and it didn’t show up by 7 so I went to the tracking page and found out that they «attempted» to deliver my package at 6:28 but no one was there to accept it. WHILE I WAS SITTING OUTSIDE THE WHOLE TIME. I called customer service to find out what happened. I was told that the driver scanned the package at 6:28 and claimed to be outside my door but no one was there. So I demanded a refund for the extra I paid for next day service and was told that they cannot process a refund until Monday and that my mattress will be delivered Monday.
So now I have no mattress and I’m out some money until monday because of a lazy FedEx driver.

Dammit man! I PAID for next day delivery because I needed my package, get this, THE NEXT DAY.
I try and I try to be a nice person, but the only times FedEx ever leaves the package as I have requested is when I leave several snarky comments in ranty note form posted all over the mailbox area. Stop claiming security issues when there OBVIOUSLY IS NONE.

Picked up my package a couple times after 6pm and service was okay. Nothing spectacular.
PHONE!!! Why doesn’t this place have a direct local phone number like others!!! It seems as if the «global world service centers» do not have local numbers at all. Seriously?! I really need to get a hold of them about a package I dropped off but there’s no contact number besides the main 800#. Frustrating.
Anyhoo, this got me to drive all the way from JLS to Emeryville. It’s not that far but it’s easier if I can just make a phone call. When I got there, the ‘elder’ lady at the front counter was accomodating, helpful and friendly. But still couldn’t track my package because it was Ground service. Another failure point.
Also, the Unilocal deal special about a $ 10 off FedEx express shipment??! No where to be found on their website. Another frustrating moment. If you know, please let us know how to obtain that coupon.