Granite Expo

I wish I could give them negative «stars». They are unethical discriminators who not only treat customers poorly but trick them with the prices. The prices on the display don’t match the final prices at the register since they trick you with the size of the product. In other words, the price is appeared on the display is not the price you pay. The display shows 8ft slabs but when you are ready to pay, the only option is 10ft.
Another issue that I would like to address. My boyfriend had been treated very poorly. Since he is not Asian, the customer service cannot be provided. The Employee started yelling at him and became very aggressive when he «disturbed» her from playing «Solitaire» on her computer when asking question about the product. I assume if you are non-​Asian you are not supposed to be at the store. We are planning to address this issue to the proper authorities since it’s total unacceptable from a legal perspective.
Please stay away from this place!

Please people DO NOT shop at this place. The services are ok, but the materials are very poor quality. Their return policy is the worst ever. I bought the bathroom vanity and it didn’t fit for my bath, brought it back the next day to exchange for a different one. They trained their employees to inspect the return items even stricter than our US custom borders. If you’re thinking about returning or exchange, good luck. If you’re thinking about saving money by buying their products, you better think three days straight before buying anything from them. In my opinion you will end up losing.

I basically went to get items I needed yesterday, because I have a project that needs to be done by the end of the month! (LOL)
Here are my thoughts based on my experience:
I heard about this place for a friend who recommended it to me. I read the reviews VERY carefully before I went for myself, but to be quite honest the service I received was AWESOME!!!
As many of the reviewers mentioned there is really no one to greet you or ask what you need, but I will say this: If you take the time to really look around and get an idea of what you want and spend some good quality time in there you will eventually get the help you need and your questions answered. Personally I LOVED the fact that I didn’t have a salesperson down my neck to ask me all sorts of annoying questions and try to push their product down on me. And the prices are KILLER!!! I compared theirs to Home Depot, Friedmans and many other places and this place beat them all. Their vanities are SUPER cheap compared to other places and to be quite frank the quality and feel of all of them felt the same. I did have to end up going to Lowes to find the flooring I wanted but I bought a beautiful tile that I am super excited about and the price was even better!
I will be back next week for my vanities and a few more things and I am looking forward to it.
Granite Expo, thank you for making it such a great experience for me!

very poor customer service and poor quality product .
I got the worst customer service ever! unfortunately my experience with this firm wasn’t great. they sold the discontinued item without any sign to me they put my project on the hold for one and half month, their installer are so behind, worth thing you need more careful at the pickup time they almost give you the wrong size and they never get them self in charged, return :))) ha ha never!!! you can’t get your money back easy, shipping (they don’t have it) delay (ALWAYS) ‚
Actually they are cheap like their product and services, before going there make yours ready for a disaster business ever.

The sales person in the store was friendly. The lady that helped was efficient in putting together an estimate and order. However, the installation service was horrible.
The installer first came measure the kitchen on the day of installation, then they go back to the store to cut the stone, then return to install on the same day. The first inconvenience is that you have to uninstall all the appliances (dishwasher, range, etc) and disconnect all the plumbing yourself. After installation, you need to find someone else to do the plumbing.
Secondly, the installer did not check to see if the cabinets are leveled before installation. I reminded them to check for level. It turns out that my cabinets were not leveled, they assured me that shims can be used to balance out the unevenness. However, they forgot to do so when they install. It was a shame because I only remembered after they leave, in which it was too late to complain because I signed off the work before they leave.
Third, the backsplash had blotch that was plain ugly. At the store, I picked the slab of stone, however, you do not get to pick the slab for back splash. I didn’t notice the 1 inch circle of ugly blotch before they glued on the piece, so there was nothing could be done.
Fourth, there was a big gap between wall and backsplash. I pointed out to the installer. They say I need to caulk it myself.
Lastly, they didn’t consult me about how to position the sink and faucet hole. The faucet hole turn out to be at the upper left corner of the sink. So when the faucet is rotated, it hangs above the countertop, not the sink. I would appreciate if they cut the faucet hole in the middle of the sink. Now, I’m afraid that kitchen would flood if the faucet wasn’t positioned correctly when water is turned on.
For this type of horrible service, you would think I got a really cheap price. Here’s a breakdown of quote and you can judge yourself: $ 500 for minimum charge + $ 229.36 for sink hole cut + $ 275.23 for plywood + $ 82.56 for ease edging + $ 773.94 for removing old counter + $ 250 for insurance certificate. The sum is over $ 2,000 for a small kitchen that only needed one 9 feet slab. There’s also sale tax on top of the price.

Here is my letter to the store manager after my mother and I was treated with some much negative customer service.
Hello Chris Liang,
On Monday, November 16, 2015 at 12pm, My mother and I came in to pick-​up some bathroom products we had purchase on last Wednesday and I wanted to thank your headquarters warehouse site front desk employee for his outstanding customer service help in assisting my mother with her purchase. Unfortunately, I cannot say the same for the customer service help by the other employees of Granite Expo. My mother and I was treated with a very negative attitude by the employees who loaded are products onto the truck and the employees inside the store. My mother had purchase over $ 1200 in products: two bathroom cabinets, two sinks, two back flash bathroom tiles and some additional supplies.
Hear is the problem, the employees who put are products on the truck told us «We needed some rope and that they did not have any rope for us and we would need to go to Home Depot to get some.» Mr. Liang, why wasn’t this told to us on last Wednesday, Nov 11, when my mother purchase the products in advance that we will need rope? Your employees inside the store told us «They did not have the back flash bathroom tile at the headquarters store and we will need to go to your warehouse store on Mandela pkwy» which again was not told to us in advance on last Wednesday. We had to use the extra time out of are busy schedule to travel to the warehouse and wait for over 15 minutes for the additional pick-​up. Why? Finally, when I asked politely to speak to the store manager, the front desk inside employees were very negative toward me and very rudely asked me «Why I needed to talk with the store manager.»
Mr. Liang, I had to walk over to Home Depot to purchase the rope and when I got back to the headquarters warehouse none of the warehouse employees help me with tying the very heavy bathroom cabinets and supply down onto the truck. I do not understand what did my mother and I do so wrong to be treated with some much negative customer service?

There prices are not very good. Service is slow too. Commercials are worse.

Why didn’t I check Unilocal before coming down here :(((I ordered two bathroom cabinets and when I went to pick up they couldn’t find them. What’s most ridiculous is that nobody at the desk is able or willing to help me and only asked me to find the sales who sold the cabinets to me because everyone is on commission. I couldn’t find the sales who sold them to me, they said she’s not there and they don’t have the number to call her either… After spending an hour at the store asking everyone, finally a lady that’s the cabinet manager helped me and immediately located my order. She’s extremely nice and helpful and apologetic. The only catch is that she does not speak English.

We bought a set of kitchen cabinets and a set of cabinets for laundry. When a set for kitchen came, there were couple pieces that were missing and Granite Expo could not provide in 30 days. We were glad that we were able to return because later on we found the quality of cabinets for laundry was very bad. I wanted to give their cabinets quality to one star and their service to three stars.
During installation, we found the cabinets shelving built not aligned evenly and doors were not aligned correctly. Too many gaps between the contracting surfaces. After we used about an half year. the cabinet chrome handles starts to get rust. We will not recommend this store to any of our friends.
Later. we were so luck that we bought a set of kitchen cabinets from J&K that has a top quality for very reasonable price (better quality than 长石，友利， and all other Chinese stores in Bay Area). We will recommend J&K to all our friends and we plan to use J&K cabinets to our another house remodel.

So, I had a very funny but hugely positive experience with granite expo.
I went in to try to work out how to create an odd sized kitchen unit for my office… I needed a 39 inch unit with more depth than is standard.
In talking with a woman there, Vivian Liu, I showed her a unit that I though could maybe be modified to work…
As I spoke with her she started writing up an order [I didn’t realize that]
So, she is listening, I’m just trying to figure out what might work… maybe a deeper granite top than the unit, fill in the sides to make it larger with matching wood etc. I’m thinking that I’m going to have to figure out how to adapt this unit, where to get matching wood etc…
I’ve picked out faucets etc, then I picked out granite to get an idea of how much it would cost ball park. 5 minutes later she has an order written up, and she tells me that they are going to take care of the whole thing… I don’t have to figure anything out about how to customize the unit, they will install it, and its a great deal.
They send out installers 4 days later that do not speak English but definitely Rock.
The installer was «MING» and some other guy. I used google translate to be clear with what I was still confused about [did he understand the custom nature of what I wanted?] He totally did understand.
No issues, not problem, they killed it, it looks fabulous, a totally custom size and shape at a great price. And so freaking simple and quick I couldn’t believe it.

BAD IDEA, UNTRUSTWORTHY, LIARS, RUDE!!! I am a first time home owner who is fully remodeling my kitchen so I have been looking all over the place looking for exactly what I want. I have been to the warehouse quite a few times and just like the other reviews nobody greeted me or asked if I needed help. Well I continued to look on my own and I thought I found what I was looking for. I sat down on 5÷27÷15 to get a quote for the quartz countertop I wanted with someone named Shirley. Shirley gave me a quote for labor and then added the price of the 2 slabs of quartz that I needed. I then told her that I would need some time to think about it and make a final decision and I would return to make the purchase. She agreed told me that was fine and then took my name and number.
When I returned on 6÷13÷15 to make some changes and pay, Shirley was not there and I sat down with someone else who’s proceeded to tell me how expensive what I wanted was and her quote was $ 1000 more than Shirley’s although the changes I made did not require any more quartz or any different cuts. So I told this person that I wanted to speak to Shirley who she then told me Shirley was at the front desk and I should go and speak with her.
I found Shirley and sat down to discuss my changes with her. Shirley then tried to tell me they went up on the price for labor a week ago and that my quote was only good for one day. I told her that no where on the quote did it say the quote was good for only one day and when I spoke to her about returning she did not mention that the price may change. It also turns out that she made a mistake on my quote and gave me a lower price and then thought she was going to add that into the price as well. I told her she couldn’t do that and they have to honor my quote and she said they didn’t because the quote is only good for one day.
I then asked to speak to a manager and she walked away for a few minutes and retuned and said the manager said there is nothing they can do about it. I told her I asked to speak to a manager not have her speak for me and she told me there was no manager there. I said well how did you speak with him she said she called him. I said well let me have a telephone number where I can call him and she then told me she didn’t have his number. I told her at that point she was playing games and I wanted to speak to a manager right away. She then got on the store intercom and called him over to where we were.
The manager Chris then comes. I told him Shirley just told me you were not here. To her defense he told me oh I was helping another customer. I said well she should have said that but she told me that you were not here and that she called you on the phone. Now the manager was nice. He took me to another side of the store and sat down and listen to what my issue was. I told him how Shirley was trying to charge me for mistakes that she made on the quote and that she did not want to honor my quote. He hesitantly told me he would give me the labor for what I was quoted but he could not change the price for the slab I wanted, which I wasn’t asking him to do anyway.
Once we went back over to the other side he typed everything up but started trying to find every reason for me not to buy the slab. «this stone has a lot of variation and could show up in another color,» «you may not like what they send and there is no returns or exchanges» (although Shirley told me if I chose a slab and didn’t like it when they brought it to me I could exchange it), he also told me oh you probably won’t like it after we cut it and again there are no refunds or exchanges. By this point I had been there for hours and was just ready to go. He wouldn’t give me the quote with what I was paying for now and how much I was paying for it but wanted me to fill out a contract first. At that point I decided I was leaving. The horrible customer service and the lies had me so irritated I felt like they didn’t deserve my money. I did not want to do business with someone who I felt I couldn’t trust so I left and will never return to this place.

Should have took all the bad reviews more seriously. They do have better quality cabinets for the price but you’d better know exactly what you need when you’re ready to purchase your cabinets. Don’t get too excited over the competitive pricing. You always get what you pay for.
I dealt with Shirley most of the time and she always seemed to be in a rush and it was hard to understand her. She recommended a wall cabinet configuration around my microwave/​hood that ended up looking like an RV kitchen. Luckily a family member was doing the installation and caught the problem early on. But that didn’t fix the base cabinet set up right below it.
Long story short, we have to exchange our freestanding range for a slide in range to make it look half decent.
What an f’n pain in the ass! Not to mention the number of visits I had to make to get all the pieces Shirley left out in my original order. Oh and double check what your being charged for on the invoice. There were 3 errors that didn’t match the design which I caught in time but had to come back and pay the difference.
And they also gave my husband the wrong fridge cabinet when he went to pick it up. It was installed while I wasn’t home so now we’re stuck with a huge gap over our brand new fridge and the cabinet, because they won’t take back anything with wholes or scratches.
I highly recommend hiring a professional designer/​contractor who has kitchen design and remodeling experience to help prepare you before going into granite expo. Or just stay away from granite expo all together.

DO NOT GO TO THIS PLACE. If you value your time, your living space, and ultimately, your sanity, go down the road to Ikea. If only we had done that, we would not have the buyers’ remorse and weeks of wasted time that we had dealing with these completely incompetent jerks. I will try to write this review without bubbling up with rage, but it will be hard.
We used them for new kitchen cabinets on the recommendation of our realtor. Mistake.
1. They are EXTREMELY difficult to work with. We should have gotten a hint when they lost our design five times (actually, it could have been more than five times; I lost track). Our project stretched over a long period because of some permitting issues, but every time we checked in on our cabinets, they couldn’t find it. Their «system» is totally screwed up.
2. They don’t care about you or the bind that their crappy plans/​products put you in. There are a couple of people there who are nice, and basically trying to do an OK job (like at guy named Peter), but the place itself doesn’t give a flying rat’s tail about you (or any other customer), so the policies for helping address errors (and there were about 20 errors and shortcomings that needed addressing with our order) are to give you the run-​around and offer jury-​rigging.
3. The quality is OK, but not good. However, everything they spec out seems to require some sort of jury-​rigging to make it look decent.
4. They waste your time.
5. They will deliver pieces with visible flaws and take no responsibility for fixing the problems.
6. It is almost impossible to communicate with them, or to get them to do something that they originally agreed to do. For example, they agreed to give us touch-​up paint because of a faulty paint job on a cabinet (that they refused to fix otherwise), but when we arrived at the warehouse they were mysteriously out.
We will be filing a complaint with the Better Business Bureau because we think their behavior has been beyond the pale. Just run away. You save nothing by going to a place like Granite Expo.
At least we didn’t get the

I had to say I had a wonderful experience here at Granite Expo. The salesman who helped us was really great and attentive. He made sure to really have us look into what we were looking to get. He helped create the layout and was just so welcoming. He made sure to really check if all the cabinets were in stock A bit shocked because reading other Unilocalers reviews, people have had a different experience. Once I get his name, I’ll be sure to post it on here.
Overall, I am very excited to get our cabinets because they are so affordable. Definitely not the ripoff you would get at Cabinets to Go that was over $ 6,000 for just the cabinets. Here we are able to ge the cabinets, granite and backsplash for way less than that.

It’s 11pm at night and I have a SERIOUS case of BUYERS REMORSE right about now. Got the white shaker kitchen cabinets for a kitchen in a rental unit… Sprung for the more expensive «high end» pieces. Holy Moses. If THIS is the quality of the nicer products they offer, I don’t want to think about their low end offerings. I will be shocked if this lasts 7 years. The quality is that bad.
Customer service had its high and low points. One girl was BEYOND RUDE. The warehouse supplied us with the wrong hardware and left out a shelf so I have to go back again. Again.
Oh, and I just needed a 20 inch remnant for the countertop (installed mostly uppers) and got quoted like, $ 650. They wouldn’t even cut a remnant, one cut. NOR could anyone tell me where I could go to get it done. One. Cut. Did I mention that the word GRANITE is in the name? Really? I would have had to get it installed by them. $ 650 for a 20 INCH PIECE OF SCRAP COUNTERTOP. (Obviously I went elsewhere for that.)

Inventory control is a disaster. First, they have no ability to tell you when something will be in stock. Second, they have no problem selling something that IS in stock to multiple people at the same time, leaving someone screwed.
Here’s the deal: you buy a countertop because (miracle!) it’s in stock. You put a piece of tape on the countertop, with your name. You say to the salesperson, «my contractor won’t be able to pick this up until XX date, when the install occurs.» Salesperson says, «absolutely no problem, you’ve tagged it!» Your contractor drives down on XX date. I’d say 50% of the time, the slab is gone. Granite Expo then points to their 7-​day pickup clause in micro-​type on your receipt. You point out that nobody can buy on just 7-​day notice, because they’re frequently out of stock on particular items; you HAVE to buy when it’s in. AND that you got a promised pickup date because you know all about the problem. They agree with you wholeheartedly, and offer to refund your money. Leaving you screwed.
At least once I got a manager to be candid with me. She said that of course they were aware of the problem — she’d asked her bosses repeatedly to fix the inventory control. Then she made an offer: a massive discount on my next order, OR I could go to the entire office they maintain for handling all the small-​claims court lawsuits filed against them.
That, my friends, is all you need to know.

Don’t go here if you want any employees to actually talk to you, show you samples, options, color design or anything in their store. They won’t be getting any of my money.

We fell victim to a bait and switch from these guys. We contracted for new countertops for our kitchen and a bathroom vanity. But when it came time to do the install, the price went up by nearly $ 1,000 and we asked for a refund.
When the install team showed up, they told us that they hadn’t actually gotten enough materials for the backsplashes (despite being listed very on the install order) and that they had forgotten to budget any labor for the vanity installation. They proposed that we pay an extra $ 400 for materials and another $ 500 for labor.
Maybe they would have done a good job on the install – I don’t know. I understand that contractors sometimes encounter the unexpected and it’s reasonable to adjust the price if the work changes. But when they claim that they just did the math wrong and forgot some necessary charges, that’s uncool, not going along with it.
So, if you decide to use these guys, make sure everything in the contract is extremely explicit – that there’s no room for «forgotten» materials and labor.

I read the reviews and noticed that so many were complaining about customer service. This place is not Nordstrom’s. It is a warehouse. Come with your measurements, know what you want and select your granite! The staff was great with any questions my husband and I had and even gave us a little ride on a forklift to see our granite on a high shelf out back. The installers are coming 4 days after purchase so I may update this review with their services.

I got gorgeous glass mosaic tile at a reasonable price. Mine was an assortment of light bluish gray glass tiles with white marble for $ 7.99/sf. The great thing about this company is that they have many tiles in stock at their warehouse down the street in west oakland. I was able to select a tile, pay, drive over and pick up my tile in less than 30 minutes. Compared to other options (online, independent retailers and big box stores) granite wholesaler exceeded expectations in price (would have cost $ 10 or more per sf), convenience (availability for instant pick up), and options (colors and mixed materials). You are also free to browse around the showroom without a salesman, in my opinion, bothering you.