Caliber Collision

After my car was rear ended in a minor collision, my insurance company gave me a list of recommended body shops in my area. Caliber Encinitas had glowing reviews on Unilocal,so I decided to go to them to help repair my car. While Julie’s customer service and the overall quality of the work was definitely satisfactory, Marty and his team made this difficult situation excruciatingly painful.
His initial estimate was 4 – 5 days to fix the rear bumper. This repair ended up taking 15 days. Communication and follow through were nonexistent, at best I would receive a minimally worded text instead of hearing from a real person. Each time I called to see when the car would be ready, I was told «it will be ready tomorrow — I promise». This happened on at least 4 separate occasions. I had to call each time to check on the car, as they never called me to provide updates regarding the delays, even though Marty also «promised» he would call me in the morning to give me an update. I understand that cars and ordering parts can end up taking extra time, but the lack of communication and attention made 15 days unnecessarily difficult.
This delay by itself would not have been so bad, but I returned my rental car (only covered by the other person’s insurance) because Marty «promised» that my car would be done that Friday afternoon (April 15). I am a nursing student working with very limited time, so I scrambled to return my rental car in the morning as I had class all day and did not want to be charged for an extra day with the rental. At 4:06pm, Marty texts me saying that, again, my car’s repair has been pushed back until Monday. So after rearranging my entire schedule to ensure that I would be able to return the rental and pick up my car from Caliber, I was not notified of the delay until late that day, which left me without a rental car or my own car for the whole weekend, as Enterprise no longer had any cars available. I then had to re-​rent a rental car that following Monday, because AGAIN, my car was still not ready. Now I need to fight with the insurance company regarding the rental, as they have a hard time believing that I needed a rental (twice) for this long.
I am incredibly disappointed by the care and communication I experienced with Marty and Caliber, especially because everyone else highly recommended this shop. I have never felt so neglected or less of a priority as I did with them.

Bill my assigned service advisor and Jules the office administrator were more then helpful with the repair on my civic. It was done a day early. Exceptional work from the guys in the paint shop. Definetly recommend this body shop. Plus had some good coffee. Thanks again

This company took my car and bad situation and turned it upside down! Bill and Julie were amazing. They care! It’s what all companies should be like. They went above and beyond to make my car look brand new and made me feel completely taken care of. Thank you, Caliber Collision! You now have a lifetime customer!

Very happy I took my car to Caliber after being in the middle of a four-​car accident. They provided a quick and accurate quote and were able to get me in with all my parts in a week. My car was in for less than a week, done before they time they quoted. Julie is the queen of Customer Service there and she made sure the rental car partner took great care of me. I received daily updates on the status of my car and I can honestly say it looks as good as new! Thanks Caliber!!!

Going to a body repair shop is not my idea of fun in the sun, but this was a pleasant surprise. I backed my car into another car’s bumper and did some minor damage to my car. I expected the repair bill to be ridiculous compared to the amount of damage, and I really didn’t want to go through my insurance company. Bill Adams was very empathetic and worked with me to solve the problem.
The overall experience was very pleasant and I got my car back in a timely manner and it looked as good as new. And when it came time to pay the bill Julie informed me that I could get a 10% discount for belonging to AAA. I didn’t even have to ask for it. So the final bill was barely more than my deductible if I had gone through my insurance carrier. Everyone worked hard to please me and I am not used to that in this day and age. Kudos to this group of dedicated professionals.

I can’t say enough about Marty and Caliber. Their communication and follow up far exceeded any expectations. I received emails and calls about the progress on my Jeep and they finished a day early! I have never felt more cared for at any place having to do with cars! Most of the time I dread going to a repair shop, but at Caliber, they really care and take pride in their work. Thanks, Marty!

Hands down the most profession, quality and customer service focused body shop I have ever been to. Bill remembered me from when he fixed my fender bender a year before.
I had to bring in my Ford Focus after getting t-​boned in an intersection. Their quote was timely and had everything prepared and sent to my insurance promptly. Great attitude and very helpful.
I highly recommend going to check this place out of you are ever in need of some collision repairs. They take care of their people and have honest and friendly staff. A rare thing to see in the industry they are in.
They are on the 101 right next to Hapifish restaurant just north of Encinitas blv.

Was referred here by my auto insurance– great experience! From start to finish, the staff was informative, helpful and timely. They really pay attention to detail. My car looked AMAZING when i got it back. Very pleased and will be coming back if I need any other body work

Having one’s car damaged in a front end collision is not normally thought of as a pleasant event, but Caliber Collision at 204 North Coast Highway 101 in Encinitas certainly made the fixing of that damage a very pleasant experience. I took my 2004 Honda Accord in on a Tuesday morning. The damage was repaired, the bumper replaced and all painting completed in time for me to pick the car up by late Thursday afternoon. Everyone involved in the process at Collision was pleasant, attentive and thoroughly professional. Standouts included Julie (who gave great advice on proper car washes) and Marty and Trevor. I would definitely return here in the future.

Caliber Collision on North Coast Hwy 101 in Encinitas is by far the best body shop in San Diego. Have unfortunately needed work on my car several times, and both times, received excellent customer service and top notch expertise from Julie and Marty! You can always count on the highest quality body work, perfect paint matching, and the best guarantee in town for your car. This place is truly amazing, and will NEVER go anywhere else!

I brought my 2015 Ford Fiesta ST in for a side view mirror /​door window trim repair. Marty assisted me through the entire process. He was super knowledgeable and worked with my insurance company efficiently. In fact this was the most efficient repair process I’ve had since driving. I will totally bring my car back here.

The team was friendly, communicative and delivered excellent work. I also appreciated that the work was done quickly. Thank you!

Outstanding service!
I had the hood latch and mount on my Honda Civic fixed here. Bill did an awesome job from start to finish, the price was very fair, and the work was done right! I highly recommend this shop!

After furniture smashed up the front of my car on the freeway my insurance company recommended Caliber Collision. I went with their referral because I have great insurance. I was not disappointed! Caliber Collision repaired my car and did it quickly and made it as convenient as possible. Also, they were very professional. It’s nice to have a negative experience turned around by a positive experience and be able to refer to a very competent and dependable company.

Such great service! I recently crashed my car & was recommended Caliber, I can see why! They were AMAZING. So helpful, kind, & reassuring when I found out my car was totaled (sad thing).
I will def. be going here for any repair in the future!

Unbelievably personable and attentive crew. I felt so comfortable leaving my truck. The repairs were fantastic and even though they washed my truck, the repairs were so nice that I need to have a full wax just to match. I am very satisfied and highly recommend the team.

Our insurance company recommended this business and it is conveniently located. Caliber did a fantastic job on repairing the rear bumper and right rear quarter panel of our vehicle. Thank you! It looks like new again! Customer service is excellent and the work completed in a more than timely manner.

My insurance company recommended that I bring my car to Caliber Collision. I went to the ENCINITAS location after being hit (while parked) on my passenger side door by a «nice» woman who supposedly left her phone number, when called she denied hitting me. So what turned out to be a pain for me, was actually resolved so quickly and my car was repaired in 2 days! They did a great job! Julie and Marty went above and beyond! I’d definitely go back to the ENCINITAS Caliber Collision location…
if another «nice» honest person from Encinitas pulls a hit and run on me.
Thanks Julie and Marty!!!

Caliber took care of my Mazda after another car violated it at 40mph. Julie, the administrative genius, went above and beyond to coordinate rental car, information about my vehicle, and even was willing to work out a key drop for me if I wasn’t able to pick up my car. Trevor was also extremely thorough and helpful with the mechanical side of things.
My car was done quickly, done well, and there were no complications. I highly recommend Caliber to anyone who has the unfortunate need for repairs. They make it comfortable and easy!

A few months ago I was in a fender bender. Not knowing what to do, I drove to the Honda Repair shop in Carlsbad. Unfortunately, they did not have a collision service center and referred me to Bradley Allen Autobody instead. This was my first time having to deal with serious car repairs. The desk manager, Julie helped me with the entire process. My car was in such poor condition that I had to leave it there. Julie called Enterprise to request that they pick me up and set me up with a rental. They have a policy about not leaving anything in your car when you leave it at the body shop. Thus, after I picked up my rental at Enterprise I drove back to pick up everything that was in my car (a lot of junk). Julie helped me take stuff from my car to the enterprise car.
Because Bradley Allen was not on my insurance’s list of certified shops, I had to wait about a week for someone from insurance to give an estimate. Once the estimate was in, Bradley Allen immediately called me letting me know that they were ready to start work on my car. They notified me that they would use after market parts. I was nervous about after market parts and asked them to let me check with insurance. My insurance verified that Bradley Allen was correct and that I could proceed with fixing my car.
About a week later I picked up my car and they went over the repairs with me. They notified me that a fog lamp was broken and was not included in the initial estimate. They encouraged me to call my insurance and add it to the insurance claim. Overall, at this point, my car looked great. It’s interior was vacuumed out, its windows were clean, and the paint was sparkly. A great part of this experience was that I did not have to deal with coordinating anything with Enterprise. Julie made all the phone calls. I was able to drop off my rental at Bradley Allen and leave it there for someone from Enterprise to pick up. When paying for my repairs, Julie informed me that I could have my insurance mail Bradley Allen a check. I did just that for the next time I was in the shop.
Unfortunately, about three weeks later, someone rear ended me in a parking lot. This time I already knew where to go. At Bradley Allen, again, I was offered a coffee while my car was getting an estimate. I was also notified that they could install my fog lamp from my previous accident at the same time. Finally, I had some damage on the back of my bumper from backing into a pole. They called me to ask if I wanted that to be fixed as well. They told me that this was the opportune time to get it fixed and that I would save money because insurance was paying for the paint job. Because of their call, I saved about $ 500 dollars.
Thank you Bradley Allen for your great customer service and making my life less stressful.