Coastal Gastroenterology

It was a really bad service and met unprofessional people. Don“t go there. Some people at the front desk are rude. They were not make any effort to meet the client requests (Cory).
The Practitioner (Anna) is ignorant and does not understand what is the real problem and what to do with the patient. She prescribe whatever first comes to her mind and waste your time and money.

I had an endoscopy here a year ago and it was the worst experience I have had in my entire life. I was not sedated enough (you should be completely OUT) and they continued with the procedure against my will as I was crying and screaming for them to stop. When I was finished I didn’t even stay in the resting area because I was so upset I just wanted to go home. I demanded that they let my mother and boyfriend take me home immediately and they have never seen me so scared in my life.
I finally decided to write this review because I have been so afraid of getting another endoscopy to find out what is wrong with me until my problems worsened and I am able to go to a different specialist. They did not charge me for the procedure, I believe it was around $ 800 but I never received a bill. I figured this was because they were afraid I would seek out a malpractice attorney, which I did but decided against to avoid the trouble.
These people are shady and should not be trusted.

The receptionist made me wait for more than 30 mins. Dr. Lajoie was nice though. The receptionist Monique was cold and unfriendly. Would not want to return if unnecessary. I think they should put someone who is warm and caring at the front desk. First impression is so important for any business.

My mom was referred to Coastal GI by the Emergency Doctor we saw the prior weekend.
I never write reviews but in this case I’m hoping that it will help to improve this medical office as I believe profoundly that the doctors and nurse practitioners are professional.
I was extremely upset, like many others, about the failing answering service. It tells you to leave a message and someone will call you back in 24 hours. Wrong, no one calls you back.
Then, as a patient you worry so you call back and try to get a live person. I did and click on 2 I think for an answering service. I started to explain that I was worried about my mom and wanted to speak to someone in the office. Before I could even finish the sentence the reply was: MAAM, MAAM WE DONT DEAL WITH THAT WE ARE AN ANSWERING SERVICE… SLAM! Unbelievable, it would have taken less time to tell me try pushing number 3 or 4 or something. So I proceeded to call the number again, second time, and found out that I could push 0 for an operator so I did. Mind you, my mom is 87 years old Imwas concerned. At that point I was so happy to hear a live voice that I proceeded to say: OMG I called twice this is my third time but no one called me back! I was not mad, I was not nasty, I was just stating the truth. What did I get back? MAAM, if you leave more than a message you are only going to slow the process down. I couldn’t believe it. I couldn’t even fathom the idea to reverse a failure and blame the patient for it. I wasn’t nasty, I didn’t say: you guys made me wait two days and never contacted me and so forth. I was just simply and I would add nicely stating a fact. Just for the girl information: never blame a patient, you never know the state of their life, what they are worrying about, what they are afraid of and so forth. I volunteer 8 years for a hospital and I know what I’m talking about. Every patients has a story to tell. None of them would walk in an hospital or a medical office unless they had to. So be careful how you treat people Sequoros. After the receptionist unacessary lecture, she understood that my demeanor deflated and started being nicer, however, I only answered with a very cold yes and no after that lecture. Sorry, I’m a kind person, I don’t do well with unkind people.
I didn’t even want to go to this office after the terrible first impression. I just wanted my mom to be checked out as I waited three days after taking her to the ER.
However, I gave it three stars because the specialist Dr De Lauro was so sweet, so attentive and so caring. He deserves a better entourage than the one that proceeds him. The girls at the desk represent him and they are far from doing him justice. I also noticed a couple of other doctors in the office, very affable and very friendly.
The front office needs a make up ASAP!!!
The answering machine needs to be send away for good!!!

Lucky me! Got referred for the dreaded colonoscopy.
My insurance company sent me to Coastal Gastroenterology and The Endoscopy Center in Encinitas, so I’d had no previous experience with them. The staff who scheduled and educated me about the procedure were very nice and helpful. They emailed me information when I requested it and answered all of my calls immediately. Once I had the procedure, the physician and the staff at the Endoscopy Center made the process easy. Dr. Dilauro was very nice and didn’t make me feel rushed. He explained everything and gave me time to ask any questions. Absolutely no complaints with him or with his nurses and techs. (If only someone could make the prep more pleasant.) :)

Staff is friendly. However trying to get a live person on the phone is extremely frustrating. Trying to get someone to call you back is even worse. I am upset my primary care referred me here. I would suggest going somewhere else for your gastro care!!!

While the staff is very professional leading up to the colonscopic procedure, after-​care and follow up are very poor. After almost one full month of waiting for biopsy results, had to place repeated calls in an attempt to find the results. Unfortunately, a live person would never pick up, only voice mail, which is consistent with previous review. When I did get a call back, was told someone else would call me. Voice mails back and forth. Very frustrating experience and would think twice about going back.

I was scheduled to have a colonoscopy with Dr La Joie and had fasted all day and just taken my first dose of the bad stuff to make me go… when they called me to tell me that their sanitation equipment failed so they had to cancel my procedure! In that same conversation they wanted to reschedule for a few days later. I asked if I could call them back in 5 minutes to check my schedule and make sure I could arrange transportation, and when I went back to call them, no one answered the phone. This was before 5pm that day, so I left a message, even left a message for the on-​call physican, and they still never returned my call. Beware. I was totally inconvenienced emotionally and physically and they could care less.

The front staff is ok. But i really love NP Elshire, she really takes her time to explain everything. And made me feel relieved when i left.