Edible Arrangements

Ordered an arrangement on line for Saturday pickup — hours posted were from 9 AM to 5 PM — stored was closed when arrived to pickup order at 2 PM. Tried to telephone three times between 9:30 AM and noon — 1^st msg said store was closed, other calls were pre-​recorded outdated msgs.

They have a great product but are so unreliable with timing. They keep lying saying 10 more mins. I’ve been waiting 40. They shouldn’t accept the order if thy cannot fill it. I told them ahead of time I was picking it up on my lunch break and didn’t have time to wait. Now I know that when I get them delivered they are lying when they say the driver is running late. The truth is thy haven’t even made it. So unprofessional.

My husband had an order of chocolate covered bananas delivered to my work for my birthday:) I absolutely love the ½ white & ½ milk chocolate dipped deliciousness!
I wish I had a picture to post but I dug in a little too quickly!

Beautiful fruit arrangements, fast and reliable delivery, and outstanding customer service. After a large arrangement was a few pieces of fruit short of how it was advertised– the district manager personally delivered an additional arrangement to our home to make up for it. They definitely have my business for as long as I live in southern California, and I suggest you rely on them as well!

I went there tonight at 5:45pm, saw online they close at 7 pm, my baby was asleep so I called from out front to see if they had arrangement. I needed a nice one to take to my friend after surgery in Encinitas (I live in San Diego) She said hold on let me get my manager, after holding the same girl came back on and said that they did not have that and were closing in ten minutes to come back the next day. I said don’t you close at 7, she said yeah but not today. Nothing was posted out front that they were closing early. Was pretty bummed I couldn’t take an arrangement to my friend.

They definitely sucks in delivering… not on time… and not even a courtesy of calling or emailing. Waited for 3 days for it to be delivered. Never doing business again with them!!!

The lady on the phone was soooo sweet and they were really nice… but they forgot to deliver my basket for our wedding brunch ! I had to cancel the order when i called to ask where they were and they said they’d get it ready and bring it over, but it was too late …

I ordered online for delivery on early morning ²⁄₁₃ for delivery 2/14(valentines day). I was out of the country in South America on business travel. I assumed my order would deliver.
I retuned home on ²⁄₁₅.
I asked my family if they received my valentines delivery on ²⁄₁₄. They said no. I called EA and they said they could not deliver in Valentines day as they were «swamped».
They said they could cancel the order or deliver afternoon on ²⁄₁₅.
I asked to speak to the manager.
The manager offered to upgrade the order. I told here «that’s not the point. The point is valentines day has past.»
Finally they delivered Late afternoon ²⁄₁₅.
The driver said the same thing as the manager said, «we were swamped yesterday.»
Wow!!!

I would not recommend this location. I ordered 3 medium and 2 large specialty holiday baskets online for 8:30am pickup the following morning. I arrived and they were not ready. Waited 30 minutes, which is a lifetime with two toddlers in the car. I asked if they could tell me which ones were the large size and she says, «The amount of fruit is the same, the large just has an extra reindeer.» So I asked her if I paid $ 10 for one reindeer and she said «Yup!» Funny, since the online description says a large includes additional servings.
I filed a complaint with the national customer service line. They said I would hear back from the owner in 24 – 48 hours. Still nothing and it’s been almost a week. I’m pretty sure they would have called me back if they knew I had over $ 3000 worth of orders for client gifts this month. Oh well.
After telling my husband about it, he said he had trouble with this location too when buying me a gift a few months ago.
Don’t waste your money or energy on this location. Try the one off of Carmel Mountain Road by the Vons. Their customer service and product is amazing! And they appreciate my business.

I had been to their location in Chula Vista a few times. Once walking by it with my daughter. We stopped in, were given a free sample, and bought a few greeting cards and something small as a gift for somebody.
I was at a film festival last night, and they had a booth set up. It was easily the best food to sample. They had chocolate covered strawberries (which everyone loves), but all kinds of other fruits in chocolate. Granny Smith apples, which were delicious (I didn’t think you could make them with anything other than caramel). There were bananas in a white chocolate/​dark chocolate combination thing. They were great. As well as other things (pineapple, nuts, etc). I didn’t try those.
The store manager was there and very knowledgeable about their products, as I was asking a handful of questions. The fruit baskets are just such a unique gift item, I’ve always thought about ordering them for somebody. I never realized the vast variety of products this company had.
I’m glad they were out there, helping to make my evening a great one.

I just want to commend Marina for saving my a** with a seriously last minute delivery today! I was traveling from 5 hours away & thought I’d make it to the store before my aunt & stepdads party, but serious traffic changed my plans.
I called and ordered for the two birthday arrangements at 3pm, and although their deliveries for the day went out, she & the driver arranged an extra delivery just for me & my arrangements arrived an hour later!!! The arrangements arrived before I did! O_​O
The arrangements that she could pull together for me last minute were beautiful & delicious, and the gentleman delivering the arrangements was so nice on the phone when I had to help him get a hold of my family. Thank you both for such wonderful customer service!
Marina even called me at 5pm (their closing hours today!) to check on my order. Class act! Thank you!
Also, my stepdad says thank you for the baseball balloon you found, great touch! ;)

Sam and Val helped us with an order to a family friend. They both went beyond the call of duty and offered excellent customer service. Our friend loved her arrangement. I would definitely order from this store again.

Val had a lot to talk about when the original order I placed was unsuccessful in getting delivered. She did a very great job of talking her way into making me feel better for not being able to get a birthday gift to my friend on time. Her promises were never fulfilled a day later and with the help of a trainee the next day my phone calls to them took up over 2 hours of my life that will never get back. I did get back only a small sum of what I paid (over $ 50) because the service was so disappointing. My gift was delivered two days late and WITHOUT the promised (make you feel better) upgrade. The saddest part is that I was REALLY hoping Val could pull through and get her team in check. She may work hard on her customer service script but its going to take an entire crew to make an arrangement happen. Thats all I needed, and it was a stressful upsetting affair.

I had the same experience as Cynthia H. I really appreciated that the manager honored the groupon past the expiration date since the expiration date was before the actual date since it had excluded Valentien’s day weekend (I also had 2). However, a little different experience with respect to picking up the delivery. I am about 30 minutes away from Encinitas and I don’t go down there for much but that was the closest location from Vista. I wish someone told me earlier that one of their associates lives in Vista and commutes daily and/​or offered to drop the arrangment off to me (the associate Dinah later told me she did live in VIsta and could have brought me up the arrangments).
I did think it was nice that they remade the arrangment as I could not make it down to Encinitas on the arranged date of pick up since I had a class the same day that I had forgotten about but had tried to call them the day before to alert them of this. There was no option to leave a message on the voicemail (bad).
Other issues with pick up; the arrangements weren’t ready twice. The first time, fortunately, I called before driving down there. the 2^nd time, only one order was ready (instead of 2). And, i couldn’t wait for them to make the 2^nd order as I was already late for another appointment. Thus, I had to drive back down a 2^nd time to get the 2^nd order.
really hard to get out of the parking lot and the parking spaces are kind of narrow.
However, I give them credit for remaking the arrangement and for allowing the use of the groupon.

High standards of excellence & customer service here! Spoke with Manager in regards to Groupon (2 were due to expire & I hadn’t used them all — oops!) and she graciously offered to honor the deal. Called in the 1^st one, was ready on time. I just kind of showed up & the staff was able to whip up an arrangement within 15 minutes — Amazing! What a treat!
Highly recommend it! Enjoy!

Placed an order for Valentine’s Day over two weeks ago. I paid extra to have it delivered on Valentine’s Day MORNING. It’s currently 3 P.M., and I called the store, and my item still hasn’t left the store for delivery…
EDIT: It’s currently 7:40 PM, and still no delivery…
EDIT 2: The order finally arrived at 1:20 PM on the 15^th. And the chocolate covered strawberries are one of the best things I’ve ever tasted. And the presentation was outstanding. I will bump my rating up to 3 stars… they still lose 2 for the delay.

Let’s get down to biz:
5 stars for service
5 stars for products/​great fruit and beautiful arrangements.
5 stars for location, good parking, nice staff, clean store.
4 stars for price, I think a tiny bit over priced but over all: GREAT place!

Stopped in to pickup a 12 piece chocolate dipped fruit box for a friend’s bday. They were running a special for $ 10 (thanks slickdeals). I came in at 5:30 and they were able to make my order within 15 – 20 minutes. Everyone enjoyed the fruit, especially me!

I called two Edible Arrangements locations this afternoon to get prices and availability. The lady at this location took the time to listen to what I was looking for, give me options, prices, and even go on-​line to help direct me to the actual pictures of what she had in mind. Now, that is customer service!!!
She said it would only take her 20 minutes to get everything ready. She held true to her word. The presentation was perfect. This location will automatically be my «go-​to».

Failed to deliver for Mother’s Day — Beware!
What a nightmare! Unacceptable for a business that focuses on special occasions.
I ordered an arrangement online as a gift for my mom for Mother’s Day. They failed to deliver that day, and called me at the end of the day requesting, «Is it okay to reschedule?» They said their drivers were new and «probably didn’t really know what they were doing.» The delivery address shows up on Mapquest and Google maps with no problem.
I was displeased, but arranged to reschedule the delivery for the next day at a certain time. My mom waited for them but again they failed to deliver at the scheduled time.
I think Edible Arrangements are great but if they can’t get deliveries on time, especially for holidays or birthdays, I would really reconsider in the future.