H&R Block

Had an appointment with Michale and he was patient and very kind. My husband and I brought our 2 month old with us since there was no one to watch him. Our little one was getting fussy and started to cry so I immediately grabbed his bottle to feed him. As I was feeding him, Joanne Rosnoff the receptionist came up to me and said that my son’s crying was annoying. She kept on saying it to his face as I was feeding him. For someone who works at the establishment, that’s poor representation of the company. Mind you our appointment was at 9am hardly anyone else getting there taxes done on a Wednesday in the middle of February. Following day, the manager called and tried to explain to me that it was a miscommunication between us and the employee. She said the fan in the building was too loud and annoying and that she loves children. BUT… There was no fan sound, i heard here clearly that his crying was annoying and keep drinking his milk. I don’t complain because I worked in retail for 13 years and know what good customer service is, but this is blatantly a manager covering up her employee’s behavior. I hope someone from corporate is reading this, this unacceptable and Eliane (manager) did not resolve the issue.

If you want a true tax professional looking after your taxes go to H&R Block Encinitas and ask for Bruce. He is truly amazing at what he does. He is thorough and really knows his stuff. You will never go anywhere else after working with Bruce. He is that good! I recommend him and this location to everyone I know.

Do not get your taxes done here unless you want to get completely ripped off! I went in this year as a first time tax filer & they completely took advantage of that. I asked them upfront what the charge was for my simple form & they said it would be $ 40 for federal form & $ 40 for the state. Then at the end she tells me it’s almost $ 300. Luckily I didn’t have my sons social security card with me so I had to come back with it before I could finish filing. After I left I had realized that they were completely trying to rip me off, & on top of that I realized they kept my w2s so I couldn’t file anywhere else! The next day I went back to confront them about why they were charging me so much & they completely lied saying because I have a child it is no longer considered a simple form. That is a complete lie. I told them I wanted my w2s back & reluctantly they gave them back to me. I went home & did them MYSELF online & it cost me $ 20. Easiest thing I’ve ever done in my life. Complete & total scam! Don’t go in here if you’re a young, low income single mother because they will completely take advantage of that. So sick.