Labcorp

Absolutely dread coming here. Appointments need to be made way in advance. If you walk in expect an hour (or more) wait, which is especially fun if you’re fasting or just trying to get to work on time. They are always understaffed and the receptionists, while professional, are very chilly and not at all helpful. Avoid this place if you have other options. Also note there are 2 locations in Encinitas — just to make it more confusing. So make sure you’re going to the correct place if you are able to get an appt.

Waiting room looks clean however the back where they draw the blood was FILTHY, UNSTERILE and unorganized. Looked like a messy break room. Walls, floor looked dirty, stuff piled everywhere, large rolling trash can in middle of room. Plus I waited 50 minutes WITH an appointment. Clearly the front desk was confused and called patients out of order. In going back to Quest where it looks clean and sterile, not like some back alley lab.
Would give ZERO stars is I could.

I want to let you know what a blessing coming into your location was. Nicole at the front desk was so attentive and helpful. I had been turned away from another blood drawing facility after booking an appointment with them. Upon walking into this lab Nicole said unfortunately we can’t help you either because we don’t take your insurance but proceeded to get on the phone and call my insurance company on my behalf explain the situation to them and get the answers I needed.
I had to leave because my son became ill, but Nicole took my phone number and followed up with me later in the day.
This is the BEST customer service I have ever experienced at a medical facility.
Thank you! Just thank you!

I wish I could give this place a 0– star by far labcorp has lower their hiring standards in the last years. I guess anyone can work here just show you meet some requirements.
I came in on a Saturday because the appointments for fasting are seriously about 5 – 6 weeks out.
The two phlebotomist that were there on this day were so rude and condescending. The short hair girl was helping someone next to me and he was making small talk so he simply asked her how’s your day going so far? Well she quickly responded” I am here working how good can it be” oh and by the way you are welcome” I was in shock she would say that out loud talk about poor customer service.
The other girl who I was not lucky to get works at the San Marcos location which I was trying to avoid. She cannot draw blood on the first try. She blamed my veins and decided she was going to move the needle around to see if she could find my vein after a few times I finally told her to stop.
I told her my other arm was the better one and since she had already hurt my right arm she went to the left arm without any issue drew the blood.
Labcorp hire people who can smile and are warm friendly individuals. Have a class on customer service. Tell your employees to be classy not talk loud enough where everyone in the waiting room hears them talk about other employees or gossip about their lives. It’s unprofessional! I don’t want to know that the other employee due to arrive has an attitude and hates working on Saturdays. I am here to have my blood drawn for a reason. Do you think I am here just because.
Please train your staff and hire people who care and actually like their job.

Worst customer service. I was there this morning. I stood there with three employees in front of me and neither one of them greeted me. One of them practically shouted at me for not being able to find a door geez! The man in the back handling all specimens was rude and gave me an attitude for asking another question. It was my first time there and I am NEVER going back to that location.

I don’t do well with getting blood drawn (I’ve fainted in the past) but I needed to get some blood work because my doctor wanted some tests done. I was a little hesitant about coming here after reading the reviews but none of the labcorp locations seemed to have great reviews so I came here for the location. I made an appointment for 9:30 am because I had to fast for it. When I walked in, the front desk lady didn’t say anything until I was done signing in but whatever, that’s not too unusual (she also seemed busy typing). Within 1 minute I was called up and asked for my insurance card. I had forgotten my papers from my doctor but they said it wasn’t a problem and got them online. Right away I was taken into the room (another person getting blood taken was also in there) but it wasn’t crammed by any means. It did kind of look like an old storage room. I have pretty pale skin but my veins can be hard to find especially when I fast but the lady found my vein right away and it was as painless as it could be. She was talking to me the whole time and kept asking me if I felt dizzy because I told her I have fainted before. Before you knew it, I was finished. The total process took less than 5 minutes and I was out the door at 9:37. I would definitely come back again but only with an appointment. There were people without appointments who were there before me and who were still waiting when I left but I think they were about to be seen. I wish I knew the lady’s name who took my blood. I know she had a 3 year son. But she was awesome! Thanks for making me feel comfortable!

My problem with Labcorp isn’t their customer service, which isn’t great but, for me, at least, hasn’t been horrible. My problems are, first, that the place doesn’t seem as clean as other labs I’ve gone to. When they take my blood I feel like they’re doing it in a storage room. Secondly, and much more important, I don’t trust their results. I recently had a UTI, gave them a sample of urine that was tinged pink with blood, and the results came back as «normal». I don’t think so. If you have a choice, go elsewhere.

Showed up at appointment time after a two week wait period for an 8:45am time slot. Upon arrival they advised me to do the urinalysis which I was happy to give. Then we got to the Blood draw and I informed them they needed to use a «butterfly» needle and take the Blood from the top of my hand… Big Problem!!! They were out of butterfly needles!!! What??? You are a Lab and you are out of needles??? They then suggested I drive myself (with urine in hand) to their Encinitas/​Santa Fe location which had butterfly needles. They tried to call that location to advise them I was coming but that location doesn’t answer their phones! What a nightmare! The only redeeming thing to this horrible morning was Bridget at LabCorp Santa Fe Drive who was fast, kind, apologetic, and got the Blood draw done from my hand painlessly!

I am normally a Quest girl, but had to come here for a TB test. As always, I made an appointment. Unless you are being sent right from the Doctor’s, make an appt! You will then always get priority and I have never had to wait more than 15 minutes past my time. If you are having to wait an hour, it is because they have to see the people with appts. first. The receptionist was very friendly, and I was in and out in less than 10 minutes.

Wife lost her job because of negligence by unprofessional staff. Two technicians were professional, but one was rude and mean the second the others left the office. She yelled at my wife for taking too long for urinalysis and scared her while trying to pee. She packaged up the specimen and sent it off knowing it was not enough for a test. When the results came back as failed due to not enough sample. Job lost. Thank you!

I arrived right at 6:50am because I didn’t know if people would be lining up early. I needed to be in and out to get to work on time. They opened the doors today at 7:15am. I check in first there were several people behind me and I was in and out by 7:40. I had blood work done and the gal was very sweet she could tell I was nervous, so she told me «almost done» which made all the difference. Great experience. Fast, simple, and easy. I would definitely recommend this place.

WOW, the reviews are horrible for Labcorp!
Well, as always, I waited till almost the last minute to get my labs done before my yearly. I picked up my kiddos from school, dropped them off and thought I just may get lucky since it’s a Friday, an HOUR before they close. Who wants to get their blood taken on a Friday afternoon, right?!
Well, I was right! Yes!!!
Got in at 3:30pm (they close at 4:30), didn’t even sit down, but checked in and then was taken right back to get my blood drawn. The lab tech (male) was super. .. BEST one I’ve ever had (Rodel?). My veins are small and hard to find, so he used a pediatric needle (I literally didn’t even feel it, except for a bit of pressure — probably his thumb) and ‘voila!’ I was done. Finished.
And there ya go folks! The staff was wonderful, we joked around and I was treated great. I’ll go again. .. on a FRIDAY AFTERNOON!

Go to Pathology Inc a block away instead. It’s so friendly and fast. Whereas I’ve been here at Lab Corp an hour when they said it would be a half hour and I’m starved from a fast and might miss my meeting. I hate this place. I wish I was at Pathology inc instead! At pathology inc there’s one experienced woman who’s amazing and always there. This place is a bunch on youngins. Ugh.

I chose not to come here initially because of all the bad reviews — so I went to the location on Saxony. This is the second time I had gone to that location and ended up being sent back to this one. Ugh.
So here I am, luckily with only one other patient in the waiting room and feeling a bit unsure. They called me back after a moment or so and I was taken care of by Scott.
I told him I’d like to lie down because I’m not great at these things. Long story short he was super nice and accommodating — not to mention gentle — I was in and out in no time and with not even a flinch or feeling of knowing he’d taken the blood already, let alone finished. Maybe I got lucky but I had a great experience here. Thanks Scott!

Terrible service. If you have a sob story you go ahead of all the people waiting over an hour and fourth five minutes and the appointments. The front people can’t keep track of the orders. Terrible terrible terrible.

We have been here several times and it has always been bad. This recent time was the worst. My daughter had to have blood drawn, two vials. A day prior to the draw she had to be off her medication which makes her very ill. The lab tech drew only one vial. My daughter explained she need two, each with a different color top. The tech would not do it. She assured her she knew what she was doing. She was very rude. We raced to another lab but had exceeded the time window for the draw. Later that afternoon the tech left a massage on my daughter’s phone saying she needed her to come in for another vial per doctor’s orders. It was so frustrating to see my daughter have to deal with this when just getting out of bed is a labor for her. Now we have to go through the entire process once again next week. We need to reschedule our doctors appointment because the draw is late. People should not have to deal with a lab like this one. STAY AWAY.

The Saturday staff were insanely rude! Expect to meet some class A a holes if you go here.

These people are poking you with needles and you feel like they are as enthusiastic to be there as the cash register people at the supermarket.. .and not the Trader Joe variety friendly ones.
On a particular busy day one of the Nurses really jabbed me in the arm while taking my blood and just seemed upset.. So sad for a healthcare facility to be like this. Some people have to go to these testing centers often for serious illnesses and it’s no fun when the staff treats you like you are a burden.

This was the most painful blood test I have ever had and now I have a horrible bruise. Don’t think I will go back to this location ever!

Made me wait 45 minutes, Pricked me, mis-​charged me and then made me fill out an impossible form. I am not a fan.
My new physician would not make a health check without ordering labs first so I went to Labcorp. I had no choice under my insurance. I used to go right in, sit down and wait five minutes and voila, labs are done.
Not anymore. Labcorp will not schedule appointments on the phone and you schedule your appointment through a quirky web site. The full waiting room was dreary and the staff must have done something wrong as now I am getting a bill for a covered service.
To fix this I had to log into the cloud and enter my all of my private information, Again. I gave them everything they asked for during the long wait! They could really care less about my convenience — I bet they saved a few bucks on their web site development by not building it to pull up the information that exists in their system.
The bill does not even provide a phone number to call. I can not even blame it on Obama Care. Blech.