Office Depot

The Encinitas Office Depot Tech Support team is exceptional. Professionals such as Jason and Bill instilled confidence in my technical abilities. They helped clean up, install & transfer files, photos & printing capabilities with ease. I had 2 laptops, one cell phone and a printer to work on. They were efficient, caring and knowledgeable. I even purchased a new printer and other accessories. I recommend this Technical Team to anyone who needs help with or to purchase their electronics.
Thanks again for Jason & Bill’s capabilities to explain & teach a non techie like me!

I bought the wrong color ink yesterday; I thought it could be an easy swap out for theorist one .
If you don’t have your Receipt on you m; be prepared to show an ID, even for a simple swap out, same product .same price. Different color
What I did not like, is how the manager responded when he found out that I did not have a receipt. His response was rude! «How do you not have your receipt ?»
Because. This was a spontaneous decision to exchange the ink. It wasn’t planned !! Be more courteous and appreciate the fact that I bought ink from this location and not staples

If Office Depot has a 100% in rewards deal (like uni-​ball pens or Duracell batteries recently) I will go there. Otherwise, forget it.
On my most recent visit, the Tech Depot guy was trolling looking for free PC tuneup victims. I told him I used Spybot and AVG, then he laughed in a condescending manner because free stuff couldn’t possibly work as well as paid crap. He tried to use scare tactics and said AVG has been hacked = WRONG. The AVG website, not the antivirus software, was hacked in 2013. Not only that it was a DNS hack on Networks Solutions, so not even AVG servers were hacked.

The printing section is the best. I’ve gone there a couple times to get some fliers printed for a new business and Gary has helped me both times. He is extremely kind and helpful and even prints out additional initial sheets of paper to show you examples of what the print will look like. It’s great to come here and print things with Gary! He knows how to print more than one item to a page, double sided, and more.
The rest of the store is great too, I can always find what I need.

Bought new ink for my printer. It would not work, spent 2 days trying to figure out why, well it was expired. Went back into the store with my expired ink. Bought it 1 week ago. The price had changed. While they did exchange it for me, they charged me the difference of $ 5. to exchange the ink that they sold me expired. Nice.

Who knew you could knock out your back to school supply list all here? Now you do.
The store is very big and the only down fall is when you need help, no one is around, You have to go tot the counter and ask. The aisles are labeled and make some things easier to find. They have alot of supplies so you can spend alot of time in here!

worst experience ever trying to get business cards printed. 6 attempts, multiple losses of an address change etc It was finally done incorrectly. 1000 cards went it to the recycle bin

Terrible experience, I asked on the phone if they had power chords for printers by HP they said they had the generic 10w 33a power cord, when I got there they didn’t have it our anything close when I asked about who talked to me in the phone they looked at me like I was wrong and to look online by HP thank you Amazon already I can count in you this place is terrible

Terrible place. They often don’t have the things you really need like 1099 forms. What big company runs out every year when people are scrambling for them. I also was looking for the large dry eraser boards. The large ones were of course the most popular and yes they were out of stock on that one. I’m never coming back here.

Had a terrible experience with this location. Both the manager AND staff were extremely rude and unprofessional when copies were needed. I will NOT be going back to this location after my experience today.

Mark, the store manager, was more than just helpful. He was very knowledgable about the products in the store and friendly. This was the second time I visited this particular store. I was very pleased with the friendliness of all employees. Great Customer Service all around!

Very poor customer service. I asked for help a couple of times and waited while 1 employee stocked items and 3 others watched. Pathetic. Don’t come here unless you absolutely need to.

Never thought I would write a review on an office store but this place was great. The helpful staff, clean and organized floor set up. I know this place is a little out of the way for me, but I would drive the extra miles to shop their again. I wish I knew the guys name that helped me, he was great.

When I am in a pinch for office supplies I head to Office Depot. It is a giant store with a surprisingly limited selection of products.
I usually come in here about twice a year for school and office supplies. They have lots of sketch pads and sharpies as well as CD and printer media. The big ticket items seem to fill up most of the store, so if you need a new printer or a desk chair you are in luck.
The day to day supplies can get pretty barren. Low inventory on the shelves throughout the store. I literally bought them out on college ruled paper, and did not get enough for one student. They also ran out of 5 pocket school notebooks completely so I had to run to Staples.
You would expect a gigantic store like this to have lined paper and notebooks, but you would be wrong.

A couple things here…
1.) Customer Service was very poor. The employees were rude and obviously cared very little about the reputation of the company as a whole. The line took FOREVER as well.
2.) Product Placement and employee knowledge were both TERRIBLE.

Had to make a couple of quick copies the other day and our home printer was out of ink. Ran down here as it was close to get copies did and grab some ink. Always have had good customer service when coming here. Prices may be a bit higher than next door (Stuff Mart), but over all a good selection of items for your office needs.
Self service copiers are available for the quick job I needed so I didn’t need to wait in line at the copy center. Just swipe your credit card and copy away.
Keep on Unilocal’n!

I have to say this particular store has become my favorite place to go for all my office supplies and printing! There are 2 employees namely Gary and Marina in the printing department who are Always so nice, attentive and helpful. They are Very caring and personable with all their customers and of course Me!
I wish I could experience more of this kind of customer service in other places!
They also apply their discount coupons for me every time which is so awesome! That’s why I always buy office supplies when I have some print work to get done and pay at their counter instead of at the regular check out registration. If you happen to be at this particular Office Depot please stop by and say hi to Gary and Marina and mention that they have been ‘Yelped’ by Cathlyn! I’m sure it will make their Day! :-D

I have to run in here all the time for odds and ends — and they always have everything I need, are really polite, and this one cashier always draws the cutest little Elmo on a piece of paper for my daughter when we are checking out. That is SO sweet! I really appreciate the personal touch.
Maybe it’s the fluorescent lights, but the aura in there is a little lackluster. I wish they could do something to liven the place up a bit :)

I came to Office Depot for a last minute color copy job that I planned to do myself to save time and money. It included about 35, 8.5×11 pages and no matter what I did the pages kept getting cut off. So I asked for help and surprisingly, actually got it!
The last time I came in for the same type of job I was assisted but it seemed to be a real chore for him. He also only made the copies a little less cut off but told me he couldn’t do anything else unless I wanted to pay a lot more money. Awesome.
This time a «manager in training» named Jackie helped me and let me tell you, she deserves this promotion! She took the time to figure out how to fix my sizing problem and when it seemed there was nothing to be done she let me print on bigger paper for the same price. This fixed the issue at literally half of the cost!
She could’ve told me the solution and let me pay $ 40 for a copy job but instead she happily helped me achieve what I needed to get done without the agony of having to pay twice than I expected. She did all of this after trying multiple times herself to fix the problem. That is excellent customer service!
I hope that once she becomes manager the people working for her will become just as helpful under her guidance.

Hi, welcome to Office Depot. May I offer you rude service and lazy employees?
So I came here for two reasons yesterday. First I had to return an item, and second, I wanted to take a look at a digital camera I saw on the Office Depot website.
Upon returning my item, the girl at the register was able to help me with my return, but the fact that she couldn’t walk 5 steps to get me a gift card just shows me one thing, LAZY!!!
Then, I went to look at some digital cameras. After I was standing around for 30, YES 30 MINUTES, I could not find a single employee to come and help me or ask me if I was doing all right. After I found some old dinosaur who could help me, he couldn’t even tell me if what he was doing was right and had to double check everything through his manager on duty.
This store is winning 1^st place for suckiest store in Encintias!!!